Communication with service was very good. Set up appointment and good follow through. Service staff were VERY cognizant of cleaning/sanitation; all wore masks and practiced social distancing. Pick up after service very efficient and all communication done via email/phone. Staff Very courteous.

I had an overall good experience at Audi Rockville. Very nice and friendly staff. Clean dealership. The process of buying the car took about a week from the first time I test drove the car until we reached and signed a deal, which isn't too bad. This has nothing to do with the team but I really didn't like the fact Kahu was being forced on me because the company decided to install the trial version. And I also didn't like the amount of time spent waiting but I understand it was the end of the month and they had more clients than they usually do. Will I go back for another Audi from Audi Rockville? Yes, Absolutely, on a different day tho. I just want to say thank you to Eric for going above and beyond answering my questions, following up with requests, and directing me to the right people when needed. Jordan you've been so great pushing for the better deal and making it work. And Kosta, thanks for spending and staying the extra time explaining products and finishing the paperwork. You guys have been really great.

Salesman was wonderful. I dislike the experience with finance department. I cam with preapproval and he moved my financing to a different bank.

Took my 2017 A4 to Rockville Audi for some minor but vexing warranty fixes, and Bryan and Chuck took care of my car like it was their own. They gave me a brand-new loaner, so I did not mind that the car was there for a week. They are extremely thorough and meticulous, and did not want to hand back the keys until they were confident that everything had been addressed. I could not be more pleased.

Great Team, environment, and overall experience!!! Went to buy a vehicle and trade my old vehicle in, which at most dealerships could be a long process but not here. The salesman and finance manager were quick and professional. 1000% recommend this dealership!!!

Tire replaced after finding screw in tire. Tie not in stock so waited an additional day.

From the moment I found the car on the Website everything went perfectly. Kenneth contacted me and offered to Facetime with me to show me the car. He took his time to be sure I saw the whole car, inside and out. We then arranged a time for me to drive down to Rockvile from my home in Rochester, NY. He sent me a link to complete the financing paperwork on line and a complete file containing the details and specifications of the car along with the Carfax report showing only one previous owner of the 2019 Audi S4. We arrived at the dealership. We took the car for a drive. It was great. We then met with Marcus to review the financing and the service plans he was very helpful and straightforward regarding possible costs of repair and maintenance for the car. Of course, prepaying for these services is the way to go. They were very careful regarding contact. Forms were completed on the iPad they gave us to use. Kenneth then went to our car with us. He put on the temporary plates and arranged our registration with NY and our insurance with our agent. He gave us a brief overview of the car, which was good for me. I planned to learn all about it from the Audi videos on the web and the very detailed owners manual. The car is great. So fun to drive in all the driving modes. Connections with my iPhone is easy and talking to the car is as easy as speaking with my Echo at home. All around a great experience. Plus, a great drive to and from Maryland. If you want an Audi, definitely check them out.

Pete helped me as I worked to decide which vehicle was best for me. I started in a TT, then a Q5, back to the TT, and ended up with an Allroad. He was unable to be present when I officially made the deal, but his colleague Jessica stepped in and was very helpful and patient. Thanks team!

The online buying process simplified or even eliminated many steps for instance not overstaying your welcome at the dealership, negotiate process, and setup schedule to meet with Sale Representative - dealt with one individual to avoid being harassed as soon as you arrive. Jessica exemplied excellent customer service by returning to the dealership to assist me through the sales process, ensured all paperwork was accurate, and gave a detailed overview of the vehicle purchased.

Great service even after you purchase your car! The care is hand washed every time you bring it in.

Driver’s side window on my 2018 Q5 wasn’t working and they came and picked it up 60+ miles away, gave me a loaner, fixed it the same day and returned my car first thing the next day!

We were referred here from a close friend. The recommendation has us expecting a lot. Larry and his team at Audi Rockville exceeded all of our expectations. Antonio and Kosta were patient and thorough in their answering of questions. Antonio was eager to affirm that the pricing was fair, even pulling up Cars.com and Car Gurus at the sales desk to make sure our price was fair (and even below market!) Honestly it was the best car buying experience I’ve had and they’ve won our continued and future business.

I had a trailer hitch installed on my 2020 Q5 by Chuck at Audi Rockville and could not have experienced better customer support from him. I had originally taken my Q5 to U-Haul to have the hitch installed because of pricing, but that turned out to be a terrible mistake because they had no idea what they were doing after 4 days with my car. Chuck and the customer support team (both Greg and Steven), had the exact opposite approach. Despite U-Haul having damaged both my electrical wiring and many parts of my car, the only response I received from Chuck as he worked through the mess was that we would find a solution with a "can-do" mentality. The customer service at Audi Rockville, from start to finish, is far better than any Audi dealership I've ever been to, and quite frankly is the first time I've had a good customer service experience anywhere in the past year.

Audi Rockville service is just the best ever. I was thinking hard about leaving the brand since they quit selling the A6 Avant (wagon) in the USA and I really want a mid-sized wagon. But their excellent service and the results I'm getting on my Audi vehicles with them changed my mind! I'll stick with Audi for a while (got an Allroad for now) and will keep praying they bring the mid-sized family wagon back to the USA. If you're near the Rockville area, there are several Audi dealers and service available. These guys are top notch. Best service ever.

Excellent customer service. Excellent job done on my car. Representatives are very professional.

Service is pricey, but in my view it's worth it. When I drive my car out after having it serviced, it feels brand new. Also, they have car porters that can drive standard.

A-one Service. Everyone I dealt with was a great....

Jessica Boac represents Audi's brand with the utmost professionalism and positive attitude. She was an absolute pleasure to work with. In fact, I flew from Cincinnati to Maryland to pick up the car just so I could meet her. My 3rd time around purchasing an Audi started in Cincinnati just 3 weeks ago. I visited the local dealership I purchased my last two cars from, in hope of talking to the sales rep I purchased my last two cars from. We had lost touch for over a year and a half, when I went from an Audi to a Tesla for a short stint. While visiting the dealership to test drive (and buy, because I had my mind made up already I wanted an RS5) the car, I found out he left the dealership 6 months prior. The gentleman that waited on me was nice, but I felt he didn't take me seriously. I walked in with my son and wife, wearing board shorts and a white tee. I asked to test drive the RS5, to which he quickly made happen. After the drive we sat down, and although he was very nice, I did not mesh well with him. I left that day and contacted another local dealership. I spoke with an enthusiastic sales manager, who heard my story and promised me he'd deliver a great experience. I told him what I was looking for, and he quickly found the one I had in mind, at the Maryland dealership in Rockford. He asked me to fill out an online app, and he'd get a hold of me later that afternoon. I immediately filled out the app, and waited... and waited... until 4 hours later. No call back, so I called and was sent to his voicemail 2x. The receptionist answered the phone and said he'd call me right back after he was done with a client. 1 hour later, no call. Fast forward to Monday morning. I called the dealership and was transferred to the sales rep's cell phone. He answered and said he'd call me back in a few hours. that afternoon, he called me back and said he was working on the financing options, and would get back to me shortly. No call back. Monday evening, I decided to research on my own. I went to every Maryland Audi site until I found the car I wanted. I got a chat pop up while visiting the Rockford site, and was asked if I wanted to chat. I figured I would get a text the next day, and put in my phone number. 2 minutes later, I got a text from Jessica Boac! Mind you, this was almost 10 PM on a Monday. I thought it was a bot text, but decided to reply. Nope, it was the real deal. We chatted for almost 2 hours, and Jessica went through everything with me. She listened to my story of the unpleasant experiences I had locally, and answered all my questions. She sent me the link to apply. I was hesitant since I already applied 2 days prior. But thought what's the worst that will happen. The next morning, by 11 AM, Jessica had me approved for 0% financing for 72 months. WOW! She walked me through the whole process, and made plans to have the car delivered to me in Cincinnati. After some thought and talk with the fam, I decided to bypass the delivery, and make a trip to Maryland to pick the car up in person and meet her. My expectations were more than exceeded. We decided to fly in late Friday night, and pick the car up Saturday morning. Jessica gave non-stop communication for the remainder of the week leading up to our visit to the dealership. We arrived Saturday morning shortly when the opened. The car was outside with a huge red bow on the hood. Never would I have imagined this. We spent 5 mins inside finalizing a few signatures, then made our way out to the car. Jessica learned I had a wife and 6 year old son. Inside the trunk was an Audi branded Monopoly game, 2 shirts for my wife, a hat and leather cleaner. ALL complimentary. I was absolutely shocked. This was hands down the best auto buying experience I have ever had. I have already referred 2 friends to Jessica, and will continue to do so. I'm a life-long Audi buyer, and will always go to her from now on. Even if it means flying to MD and driving back to OH for every purchase. Jessica went above and beyond. She never pressured me, and followed through with everything she promised. Her class and enthusiasm goes unmatched. Thank You Jessica!

Dealership did a fine job. I will return for continued service.

Steven (My Service Advisor) was very professional took care of the recall malfunction as well as the defective part in the rear seating of my vehicle (S8). In addition, he kept me updated regularly via text, email and calling me. Thanks for such a great and professional Service Advisor

Great customer service! I just bought Audi A5 sportback PRESTIGE. Mr. Kenneth Chang did a great job. If you know what you want and don’t want to have a Dealership BS, come here. Finance person was very polite and no pressure at all. I recommend this dealership and especially Mr. Chang, ask for him and he’ll make sure your car purchase experience is as smooth as possible.

I had a wonderful experience purchasing a car at Audi Rockville. Eric did an outstanding job of understanding my needs, presenting viable car options, and conducting the sale in a non-pushy but very professional manner. What a great guy! Kosta helped me find the perfect service plan and executed the sales paperwork with expertise and enthusiasm. Five star experience. I will definitely send friends and family to Eric and Kosta.

They offer great customer service!

Joseph W. Nowlin was great he followed up and kept me informed on everything about my new car with price and shipping and when it would be ready for pickup. Me being a sales person at one time knows great customer service and that's what he offered.

Very modern-looking dealership. My overall experience was positive. I purchased a used Volkswagen here. I called ahead to see if the vehicle was available and spoke to Al Wilson. Al was new to the dealership, very polite and did not put any pressure on me to purchase. However, I’m usually the type of car-buyer who only goes to a dealership when I’ve already decided I wanted to buy. So, the overall car-buying process went well. The only things keeping me was giving a 5-star rating was when I was doing my paperwork with the finance manager, while friendly and light-hearted, he wouldn’t just accept that fact that I’d secured better financing thru my credit union as opposed to going through their network of banks. I’d recommend Al Wilson at Audi Rockville if you’re looking for a car.

We had a great car-buying experience! Eric was very knowledgeable, polite, and courteous. He tailored car options presented to us based on our needs and preferences. For about two weeks while we were looking for the right car, Eric was very engaging and responsive to all of our questions. He even sent very concise and informative emails comparing the details between options we were weighing. This was extremely helpful and saved us time. We are extremely happy with our purchase! Would purchase here again.

It has always been a true pleasure to work with Rockville Audi. The service is top notch, reasonably priced and my car is always ready in a timely fashion.

I have bought 5 cars from Audi Rockville from Tristan. It has always been a seamless experience without any hassle.

Excellent buying experience!! I went to look at a BMW 3 series Gran Turismo. I worked with Nathaniel Jackson and the customer service was awesome. The car was listed for a great price and I did not feel pressured into buying the car, although I did purchase the car that day! I couldn't be happier with my purchase. I will be back on the future when I am ready for my next car. Audi Rockville is the way to go!!

Excellent After Sales & Customer Service

I was very happy with my experience purchasing a car from Audi of Rockville. The dealership is very clean and they seem to have the “Social Distance” concept down pack! There’s cleaning people constantly wiping their facility down that to me gives the customer a better sense of feeling comfortable now days during this “Pandemic!” Also, they worked really hard to help me throughout my purchasing process (trade-in), buying, and financing. I strongly recommend Audi of Rockville, if you want an excellent car buying experience.

Great, on time service and will provide a loaner for scheduled maintenance.

Recently purchased a CPO S3 from Jessica. She was a pleasure to work with and even helped us make sure we were comfortable with the car that we were buying. Love our new car.

I purchased my Audi SQ5 from out of state at the Audi Rockville and couldn't have made a better choice. The whole team was great throughout the entire process of the sale. Peter Green was awesome at answering and communicating the details of the cars before I flew up from Charlotte, NC to see that car. Konstantine Sarakinis was very knowledgable on the car packages and took the time to really explain details of closing with me which made me feel very comfortable with process. Eric Sohn was great at taking the time to get the car ready for me and walking me through all the features of the SQ5 and how to use and set myself up correctly in it. This was great experience and would highly recommend my family and friends from Charlotte, NC to this Audi dealership.

My boyfriend just bought an s4 from Audi Rockville 3 weeks ago and we love it! Karl has been very helpful and has reached out multiple times on how we can enjoy our vehicle even more by sitting down with him and personalizing each button and functions. The dealership is very clean and everyone was nice and pleasant when he was taking a tour. Awesome service!

I purchased my Audi SQ5 from out of state at the Audi Rockville and couldn't have made a better choice. The whole team was great throughout the entire process of the sale. Peter Green was awesome at answering and communicating the details of the cars before I flew up from Charlotte, NC to see that car. Konstantine Sarakinis was very knowledgable on the car packages and took the time to really explain details of closing with me which made me feel very comfortable with process. Eric Sohn was great at taking the time to get the car ready for me and walking me through all the features of the SQ5 and how to use and set myself up correctly in it. This was great experience and would highly recommend my family and friends from Charlotte, NC to this Audi dealership.

Tristan, the sales rep at Rockville Audi listened to what I was looking for and presented the various options with the goods and bads for each. Tristan also went over not only the features but the engine and various internal workings of the car. Tristan and others made the process of purchasing the car easy and quick. The dealership, Tristan and others were never pushy, emailing once every couple days after my test drive to see if I had any questions, which I appreciated the not being pushy and seeing if I needed any more information. Thank you for making this process easy, quick and friendly.

I feel bad that it took me so long to actually write a review but one thing is for sure, I couldn?t go but so long without expressing how absolutely Amazing these guy?s over here at Rockville Audi are. I especially want to give a shoutout to my main man Peter and there was another guy, he was my finance manager I forgot his name but both of those guys need proper appreciation, I felt like these guys was not trying to make their pockets fatter at all, these people genuinely want to see you walking and smiling to a car of you?re choice at the end of the day. And they are exceptionally efficient as well.

great customer reception, attention & service with great caution amid covid times

Fantastic Job !! Bryan Webster was profesional and excellent customer interaction. Because of his people skills i will pass on my experiance. Great Job.

Had a very good experience with Pete Green of Audi. I gave 4 stars because the process was excruciatingly long - they were very busy selling cars that day! I am happy with the deal I got and will definitely recommend Rockville Audi

I just bought Audi at Rockville Audi. I am very pleased with service, knowledge and friendly environment. General manager Larry Servin established very high professIonal standards and provided full support. The salesperson Kenneth Chang was very knowledgeable, caring and tried to help me in any way. I highly recommend Kenneth and this dealership to all future buyers. Thank you guys, Sincerely, Bella Sheyner

Pleased with quality of service, but still unsure why the car needed a costly 40,000 service when it only had 18,000 miles on it(It is garaged 7 month each winter when I am in Florida.)

This was my first time to this Audi dealership. Since I recently moved to the area. They we’re knowledgeable, prompt and had far less waiting than any other Virginia dealerships. However I didn’t find them as friendly as the Tyson’s Corner, not to be misconstrued as unfriendly. They did however seemed to be pushing more for things I didn’t ask for. Some of which were hundreds of dollars. They also seemed to be pricier than Virginia dealers. I would recommend them but for someone not well informed I fear they would be taken advantage of.

Great service. The team are very helpful and professional. The General Manager Michael Zheng is provided us the best services that we ever experiences. I will definitely recommend any friends and family to Audi Rockville.

Our sales agent, Jessica Boac was fantastic.

Had a great sales experience at Audi Rockville. Our salesman Karl was very knowledgeable about our chosen car and made sure everything ran smoothly. We are thrilled with our new Q7.

Karl went above and beyond. Amazing customer service.

The sales process was seamless and the pricing was fair and transparent. Highly recommend Tristan for his patience, knowledge, professionalism.

Excellent service with courteous and well informed staff. The automated and online services worked well and the check-in and check-out processes were easy.

Great service and friendly knowledgeable staff as usual. They went the extra miles and dropped my car off to me instead of me going to them to lick it up after major service.

Overall the experience was great! The employees are extremely helpful and accommodating. This is my go-to dealership for my Audi car and truck.

Experience with Sales Rep Mr Nowlin was awesome. Thank you

Our experience at Audi Rockville was very pleasant . Buying a car during a pandemic is difficult, but the people at Audi Rockville made the experience fun. We were helped by Antonio DiFranco, who helped us every step of the way, from test driving our car to making sure we had everything we needed before we left the car lot. Neil Xing (finance) was also terrific in answering every bit of question we had about the whole process.

Love the dealership, absolute no pressure in buying a car. Entire Staff starting from Sales to Finance is very helpful and friendly.

Overall experience was exceptional. From our first meeting with Nathanial Jackson (Sales person), there was no pressure, he was direct and honest. All staff were very professional and the best car buying experience I have had (and I have bought many cars in my life).

Great service and it was very pleasant purchase no hassle or hidden fees.

Everyone at the dealership is knowledgeable. The entire experience from the test drive to the sale to the financing is seamless. The General Manager is available to discuss your purchase, financing , loan, options and can help narrow down your needs. He tells you right away if a car you want is available to test drive. This is the second Audi I have purchased and my salesmen Antonio DiFranco does not pressure you and is helpful to get you to the best choice.

It was a pleasure doing business

Although there are other locations closer to me, I also call the Rockville Audi dealership. The staff there is very responsive and always able to help. They answer questions and provide the best support ever. Initially I worked with Timothy and most recently I worked with Steven. Both of them not only made sure my car was cared for while in for service, they answered the multiple questions I had and took time to explain everything to me. The process is always easy and they have me in and out quickly. Will recommend them to everyone!

Just had a part replaced and I wanted to give due credit for exceptional service. Great communication, fast service, and my car looked fresh off the line when it was finished being repaired. Y’all are top notch and would recommend to anyone! Thank you!

I bought the Q3. Jessica was very diligent and accommodating keeping me up to date on the progress of obtaining the color I wanted.

Polite, professional, persistent but yet still a courteous team. And, Eric was my go to person. He's awesome!

Awesome process great ppl Mike held me down

Rockville Audi took good care of my car while it was in for regular service. It was nice and clean and washed when I picked it up. I'm still not quite used to this idea of communicating by text message, but that was all right.

Nate Jackson was a great experience dealing with you you make me feel very comfortable you answer all my questions educating me about the car and I will definitely recommend you to all my best friends from 1 to 10 you got a 10 thank you very much Mario Charkas

The team at Rockville Audi was terrific! They were professional, knowledgeable, efficient, and friendly. From the moment I walked through the door and was greeted by name by Jessica to the time Jessica sent me on my way with the new car, I felt the team was on top of their game and the experience could hardly have been more pleasant. And, with only minor quibbles with the design, I am enjoying the new A5.

I never would have guessed car buying could be a pleasant experience, but working with Eric was fantastic. He was the most professional, patient, and dedicated car salesman I've ever met, and not to mention the most good-humored! No matter how many questions I threw at him, he always answered promptly and was incredibly knowledgeable about every detail of the car and the entire buying experience. I would highly recommend working with Eric to anyone, especially first time buyers like myself. Truly the best experience I could have ever asked for!

Antonio was a very good salesperson. He took all my concerns to Mike the sales manager who working with Antonio gave me the price I was willing to pay. Later Antonio walked me through every button, switch and level on MY allroad, the prettiest car sold that day

Friendly, responsive, and professional staff. Bryan was superb!

I received excellent service from my sales person. I went in he had what I wanted. I received an excellent and worked with a great sales team. I was so impressed I have referred him to a colleague! Who will be buying through Joe Nowlin. Thank you!!!

My wife and I recently purchased a CPO 2019 Audi Q7. It's the second Audi we've gotten there (prior A4 lease in 2007). This dealership has a great inventory of vehicles - in my opinion, the best in the DMV. We were able to very easily schedule an appointment and when we arrived, they had the 2 vehicles we were interested in ready for us. We test drove the vehicles and were told to take all the time we wanted with the test drives. Prior to coming to the test drive, we researched the vehicles in which we were interested and found that for the area, the prices were good (CPO Q5) and great (CPO Q7). Because we came on the first day of the month, they gave us the incentives they had offered in May, which included a lower APR. We left with the car that night and couldn't have been happier with our sale associate. Nate Jackson was great. He answered all of our questions, and since it was a car we were purchasing for my wife, Nate spoke directly to her and made sure she felt comfortable with the vehicle. The manager, Jun Oh was great also. It was really a smooth process.

This is the second time we've purchased a car from this dealership. It was easy to schedule an appointment, they had a large inventory, the cars were ready to test drive when we got there, and pricing was very reasonable. Nate, our sales representative, took the time to explain the features of the car, answer questions, and made the experience pleasant. He was quick to return emails and phone calls.

The staff did a great job, this was the first time Our car needed an oil change. I was surprised the waiting area was So packed, so I skipped grabbing a coffee, and walked the show room. Who ever did the plans on this new building missed the mark, Audi should get 50k back from architecture planning, then spend a little more on waiting area.

Just bought a Q7 and I absolutely love it. Karl was my salesman and he was great. He took the time to go over all of the bells and whistles with me. I'm a very happy and satisfied customer.

Clockwork from start to finish. Very courteous and knowledgeable. My only complaint is the $4.80 they charged me for a gallon of gasoline. I drove it home and back to the dealer (max 20 miles) and thought that the fuel charge was bogus. Not to mention that no one told me to replace the gas.

Quick and professional

From Jessica's response via email, to Nick's attention to detail, wrapping up with Neil's knowledge on the product - I couldn't ask for more.

Outstanding service at Audi Rockville. Had a Pre Purchase Inspection performed at the dealership. My contact there Joe McDaniel, was exceptional---informative, professional, he couldn't have been more accommodating or helpful. I highly recommend Audi Rockville--ask for Joe McDaniel when in need of service--he'll take fantastic car of you AND your car.

Great customer service! From my salesman Nnamdi, to the sales manager Jordan, and lastly the business manager Kosta, who handled the finance end of my transaction were all amazing. It was the most pleasant car buying experience I have ever had. The entire staff was very friendly and knowledgeable. I would highly recommended Rockville Audi for anyone seeking a new or pre-owned car!

Rockville Audi nailed it: car purchasing made fun and easy

Experience was quick and painless. Everything was explained thoroughly and concisely. Sales people were patient answering all questions even multiple times. I commend Larry and Peter who went above and beyond to make my experience pleasant.

This was by far the easiest car purchasing experience I had ever had! Eric Sohn was fantastic and super responsive to any of my questions or needs. I drove all of the way from Columbus, OH to purchase our new 2019 S5 Sportback because not only did Rockville Audi have the best price in America (no this is not an over exaggeration...they truly did) but they were fair with our trade-in as well which was refreshing as most of the dealers we were speaking with were trying to low-ball our trade-in. This was they first time my wife and I purchased a car out of State let alone on the Internet and top that off during the COVID-19 pandemic. We felt as if Eric, Larry (GM) and Kosta (F/I Manager) were in our living room and walking us through the process step-by-step. In a way, they were as we made the purchase as well as completed all of the paper work via the Internet and FaceTime/Zoom calls. When I got the car home and washed it, I noticed some slight and common “bag rash” on the hood of the car. I called Eric and Rockville Audi was willing to fix it. Our local Audi dealership buffed it out super quick at no cost but the fact Rockville Audi and Eric were willing to stand behind the car they sold us, to me, speaks volumes about the business they run and the people they are. The only downside to our purchase is that the experience was so great but since they are 400 miles away; we will not be able to service the vehicle with them. I rarely write reviews and am only doing this one as the experience of working with Eric, Larry and Kosta was that good it warrants to be called out and recognized. Thank you Eric, Larry and Kosta as well as the entire Rockville Audi team for a wonderful car buying experience! We absolutely love our new S5 and who knows, maybe our paths will cross again when I am ready to purchase a new SQ8 or RS Q8 in a couple of years.

The most relaxed, professional, and “non-pushy” experience ever. Nick Appiah is a CLASS-ACT and a great asset to the Audi enterprise. Thank you, Sir! BTW, love the SQ5!

The dealership is extremely nice, friendly and professional. They picked up the car from my home and after service it was delivered back. I did not have to go the service location in Rockville. Excellent service!

Earlier this week, my husband Nicholas and I purchased a certified pre-owned Audi A4. Jessica Boac was great to work with; she wasn’t pushy or sketchy like some car salespeople are. I appreciated her follow up as well. The entire process was seamless with her and her team. We love the car!

I traveled here from Iowa by air to pick up the car of my dreams and drive it back (16 hours) to my home. Every interaction with this dealer was amazing, personal, and timely. I had been looking for a specific vehicle (make,model,color scheme, and options) and had unfortunately been burned by another dealer who sold the car out from under me even after I had given a deposit while I setup details such as airfare to get there. We purchase vehicles a lot (more than I would like to admit lol) and this experience was for sure top of the line. ABSOLUTELY would recommend this dealer to anyone in the area looking for a car.

Let me start by saying the staff was extremely friendly. They appeared enthusiastic to assist us. We were in the market for an EV, and had a reservation for a Mache and Model Y. We went to test drive the E-Tron. We enjoyed it and felt that we wanted to discuss purchasing it. Right away our sales representatives showed us a fairly decent offer however we were not fully satisfied. The afternoon went down hill from there. We did not have the full disclosure that an insensitive did not apply to the 0% financing. Instead we would receive the incentive, but would be stuck with a 3.5 APR. This wasnt favorable to our goal. I think most people want to pay the least in the long run, or at least my husband and I do. We expressed our disappointment at the dealership, and that our expectations were much higher for a luxury vehicle dealership. I wish I could provide a 5 star review. The General Manager did honestly make us feel that he cared. He tried to make things right. I truly wish to belive in our instance the chain of communication is where the issues arrose. I do not belive this to be a bad dealership, I would still recommend it... and already have. My word of advise be clear in your expectations as the customer, and the sales team to be clear on the terms of all incentives before the customers move onto signing the contracts.

Bought a CPO 2019 S5 from Peter Green over Memorial Day Weekend, the whole experience was seamless from start to finish. Pete was available for questions, quickly responsive via text, and had valuable wisdom. Although I live in Tyson's Corner, I will be bringing the car to this dealer in the future!

I traveled here from Iowa by air to pick up the car of my dreams and drive it back (16 hours) to my home. Every interaction with this dealer was amazing, personal, and timely. I had been looking for a specific vehicle (make,model,color scheme, and options) and had unfortunately been burned by another dealer who sold the car out from under me even after I had given a deposit while I setup details such as airfare to get there. We purchase vehicles a lot (more than I would like to admit lol) and this experience was for sure top of the line. ABSOLUTELY would recommend this dealer to anyone in the area looking for a car.

The Service staff, Steven in particular, did a tremendous job of taking care of me. The updated showroom looks fantastic. Service is very easy, in and out. Great job preparing for and preventing COVID19 transmission by disinfecting the loaners and your car before and after service. I would highly recommend Rockville Audi.

Peter and Marcus made the entire car buying process a simple and stress free experience. The customer service that I experienced was exceptional. I received a great deal on the Audi I purchased and I would recommend Audi Rockville to anyone in the market for a vehicle.

It was smooth and pleasant experience. The reps were informative and took time to hear what was important to me.

Jean-Marc was most professional sales person I have ever worked with -- efficient, thorough and helpful!

I had a great experience at Rockville Audi. I personally worked with Eric and he could not have been more professional, respectful, helpful, and patient. He worked so hard to help me find the car I wanted and listened to all my questions and concerns. I recommend him to anyone interested in a car!

Rockville Audi has been my dealership for 7 years. Great service, wonderful sales and service staff. I wouldn't go anywhere else.

Wonderful service from the Sales Department, Jessica Boac provided the most iconic car buying experience I could ask for. No hassle, and very accommodating to the social distancing guidelines. Provided excellent no-contact, cleanly service; Would 100% recommend contacting Jessica for your next car buying journey.

Great Covid 19 experience simply effortless on my part. The Rockville audi team knocked it out the park again, 4 cars later and still unmatched in the customer experience. My trade , paperwork and delivery was flawless on My New Q7 SE thanks again!!!!!! Chris - Reapers6

Had a great car buying experience. Jessica was great

I recently bought a Q5 from Rockville Audi, and the service was spectacular, especially in regards to Eric Sohn. He took great care of me, especially considering buying car during COVID. He even brought me my floor mats that accidentally got left at the dealership during cleaning, and came back a few days later with a CD I forgot to remove from my trade in. It's a 45 min drive. That is some crazy good service! I have always had a good experience with Audi, but this store takes it to the next level!

Larry the Gm has it figured out! Kenneth the sales associate was awesome to deal with

Exceptional service from a top of the line outfit. Easy in and out from dropping the car, finalizing the work, loaner car pickup to online payment, Covid19 precautions and finally car pickup. The service reps were fantastic and easy to work with. Made this Audi guy pretty happy!😀

Took six months to get car. Process of getting us to buy additional warranties should be vastly improved. Just come out with it. Don't have us take a phony survey. It's off-putting.

Great pricing and very good service

Everything Was fine

I love my new Q5! Jessica was great

I was able to handle the process almost entirely online! I drove almost 4 hours to pick up my car, and it was exactly as expected. Tristan provided remarkable service!

I am always concern about the update of the software on the MMI. Many streets and other places are missing in the expensive software the the been loaded a yer ago ?

We greatly enjoyed working with the dealership and with our salesperson Karl in particular. The negotiations were pleasant and professional. Also, since we had to get a new car during the COVID-19 pandemic (our lease was up) we really appreciated how clean the dealership was and how they made gloves and sanitizer available with great ease of access.

service members were very accommodating, they got me in, ordered my parts and got me on my way!

All went as planned. Quick, safe check-in, smooth pickup of loaner and vehicle back as promised. Thanks you!

Joe in Service is very professional always helpful. Thanks Joe!

Great car-buying experience. Friendly, knowledgeable sales staff.

I just recently brought a vehicle from Audi in Rockville. I am so glad I choice them. The process was fast and friendly and I like the fact that I wasn't pressure to buy the vehicle. I would recommend them if you are looking for a vehicle. Mr. Chang and his colleagues were great getting my tags upon leaving and going over the contract in detail. So go see them if you looking for a vehicle you won't be disappointed.

Responsive, attention to detail and supportive throughout the process, no pressure sales (while still diligent in following up and staying in touch).

Smooth transaction good sales rep very knowledgeable and good at her job I’ll be using her again in the future

Had my very best experience in buying a car ever! Not only i was able to purchase the car of my dream, but also when the extra mile on making it show room ready including brand new tires and completely service, plus get this Hand ✋ deliver to my home in New Jersey clean and with a full tank of gas ⛽ Not only that, I was able to obtain 2.0% lower interest rate of that my bank was offering me as a pre approved costumer. Thanks to Mike zeldin for going above and beyond what needed to get done ✔ to make this dream come true 👍

Rockville Audi staff are professional and friendly. If you are seeking quality work and great customer service, this is the place to go. A1....

EDIT: 1st car, the folks at Rockville Audi are great, i was in and out. It was a pleasure! 2nd car, Amazing experience even though we are in these trying times. I just wanted to thank Rockville Audi for yet again for being so forthcoming and honest, and getting me the absolute best deal i possibly could. They really are masters of their craft, true attention to every detail. Customer service is on a different level. They gave me a great deal on my trade, and THEN even got me 2800$ back on unused warranty that they applied to my down payment. Incredible. Ethics are in full effect at Rockville Audi. HIGHLY RECOMMEND.

had a great experience. did most of the process online and Pete Green went through great lengths to make sure i was satisfied. highly recommend

Got 2 flat tires during my covid-19 curbside pick up. Rockville Audi contactless pick up and drop off was great. Even cleaned my car. Thought I had only one flat, they found 2 and took care of me. What an easy and perfect transcation. Thank you Rockville Audi team

I cannot give you guys 5 stars but a close 4.5 stars. The process was definitely clean and somewhat smooth. The dealership was completely clean and taking extra precautions during this time. The sales rep(antonio) was very nice and the out of state buying experience was good. I was disappointed about the Spireon Kahu expense attached to the final sales price. I asked for this to be removed before the purchase because I had no need for this service. Sales rep says it was corporate wide that every sonic car has this tracker. Hopefully after 1 year, I can easily cancel and remove this tracking device. "Somewhat smooth" Coming to get the truck was all good until meeting with the finance manager. I had already finalized the sale over the phone and had cashiers checks in hand to buy the truck as is. I drove 2 hours and was ready to drive the truck home. The finance manager was overly pushy about adding extended warranty to the truck. I had to sit there for another 30 mins saying no after no, and almost felt like I couldn't leave unless I said yes. He stated folks come back with problems with their vehicle after leaving when there's a problem. I mentioned to him, I read many reviews about Audi Rockville and trusted that you guys are selling me a decent used car and anything after I leave(without a warranty) was on me. This is obvious unless you guys are selling known junk vehicles. I still believe this and don't want to blame dealerships for things they can't control. Thanks, Manh

1st time services at Rockville Audi after moving from another state, and the experience thus far is quite promising. Service was scheduled quickly & provided a loaner car even within the short notice. The people I worked with were professional & friendly, a nice balance. The work performed on the car addressed an issue that has been going on with this car 2019 A7 for several months, and has been worked on at 2 other dealerships in our previous state, but the Engine light kept coming back. Brian at Rockville Audi felt confident they found the root cause & was fixed, and I feel confident they did. Audi delivers top quality product in their cars, and I am glad to find a dealer that provides service of the same quality as the cars they sell.

Excelente!!! Michael un genio !!! Thank

I have been searching for a car for a few months, and have reached out to a number of dealers, including local Audi dealerships. Jessica Boac at Rockville Audi by far stands out with her excellent customer service. She always responded to my emails quickly and efficiently. She provided any information requested and also shared additional information that was helpful. When I was ready to come in to view a vehicle, I shared that my schedule would prove difficult, and she worked with me to ensure she could stay a little later in the day. Throughout these interactions Jessica was always respectful, helpful, and never pushy. I planned to come in to see a certain vehicle, and test drive a few others. Jessica let me know before I came in that someone else was in the showroom looking at the vehicle I was interested in, and later that it sold. I really appreciated her being upfront. She sent a few other vehicles that could be of interest. I felt like I was in trustworthy hands with her! When it came to arriving at the dealership, she was very helpful but never pushy. She listened to my needs and interests and made sure that I tested the right car, and when I went to purchase the vehicle, made sure I had a great package. Even though is was later in the evening, I never felt rushed or that Jessica or the finance manager, Kosta was inconvenienced. In fact, once my car was ready, she thoughtfully went over all the features. I really appreciated her help! Since purchasing, she has followed up to ensure that I am happy. I definitely recommend Rockville Audi for an honest and comfortable car buying experience.

Great service! My sales representative, Eric Sohn, was a rock star! He listened to what I wanted and worked hard to make the deal come to fruition. 5-star service. In addition to the professionalism, the entire team ensured safe practices were in place during this covid-19 pandemic. Will I return for my next purchase? Absolutely. Will I refer my friends and family to this dealership and Eric? Absolutely! Thank you to the dealership and especially Eric for a wonderful experience. They welcomed me to the Audi family! I love my new Audi Q5!

I visited from out of state (PA visiting Rockville, MD). Kenneth communicated well over email. Arranged a viewing from tricky situations (Corona virus). They were careful and very helpful. I intended to purchase a certified used S5 and I ended buy a new S5 an AMAZING deal - no pressure at all. We arrived about 5.30pm and we were the last to leave around 9.30pm! They didn't hurry us or question anything I emailed a few questions after purchasing the car and i received a text with screenshots explaining and a call explaining the images plus a promise to email me further details by the specialist. I thoroughly recommend this dealership and comparing to prices in PA this branch was about $5k cheaper on average! Recommended and I wish this was my local dealer.

A-B Friendly and helpful. They got the car in and out quickly and had a loaner car ready.

Great customer service! Eric was attentive and listened to my needs. Also, many thanks to this dealership for practicing safe measures during the covid-19 pandemic.

The experience was not pleasant the salesman was not very informative of the product line that he represents as far as showing the features of the vehicle maybe because this was preowned vehicle he really didn't have an interest in making me feel like a valued customer once I made it into the finance office the personnel there was not very informative of the break down of all the fees he just added items such as gap insurance $995.00 and a base line warranty for $3505.00 which only covered the powertrain and a key fob insurance of $336.00 which only covers the key for 12months and a GPS tracking device for $299.00 which they claim is installed on all there vehicles once I asked about the unauthorized upscale charges he replied we do that on all our deals for me personally that wasn't a good answer.Do yourself a favor READ your itemized worksheet carefully of all the fees and charges and have them explain each one because they are trying to rush you in and out for next deal. Also be prepared to be treated with like a second rate customer once your deal is done the salesman Kenneth was no help to me for the issue I had in fact he told me that he had 5 other appointments scheduled so can I come back tomorrow?? I ed explained that I live over an hour and a half anyway .What a way to treat a customer who just spent thousands of dollars and standing in your presence .In closing if this wasn't a present for someone very special to me I would have left this car right on there lot I have never experience this issue with Mercedes or BMW way to go team Rockville Audi a real classless act I will never use this dealership again got a good price but horribly service and a very snobbish attitude with some of the salesman even the one brother who works there and to the ownership if you plan on leaving one of those generic responses save it ,you can contact me personally to discuss this matter you have my number. UPDATE: 4/21/20 Since my last post I would like to inform potential buyers of the dealerships actions with the help of Larry Sevrin (Manager) who actually reached out to me personally. I want to say thank you for hearing my case and personally taking ownership of the situation to make things right. Also I would like to thank Neil Xing (Business Manager) for his actions of processing all the necessary documents and keeping a open line of communication with an unhappy customer even though you were really busy you made the effort to return my calls and respond to emails and last but not least I would like to thank Kenneth Cheng (Salesman) for reaching out to me and checking to see if there was anything he could do to assist me with previous situation even though some of the issues were beyond your control. I appreciate your effort of reaching out not many salesman would take such actions after a deal is done. In closing, this team really worked hard to satisfy an unhappy customer and I can honestly say that they did a great job in redeeming themselves and living up to a great luxury car dealership reputation. I would definitely change their rating from a 2 star rating to a 4.5 star rating. Good job gentleman.

Very knowledgeable friendly and helpful staff. They helped me select the right car for my needs. It was a real pleasure doing business with them

They serviced my vehicle fine for 1 yr 10,000 miles however they did find the problem of noise. I tried to bring it to there attention when I heard it driving away. They were to busy to take a second look at the moment. Suggested I come back. it would have taken 2 minutes for me to point it out. The second issue they wanted to charge $300.00 to rotate tires, do an alignment and add an engine additive to reduce wear. I have only driven care 7,500 miles Brand new Q5. one year old. When I asked the question was it needed. I could not get a good answer.

I visited from out of state (PA visiting Rockville, MD). Kenneth communicated well over email. Arranged a viewing from tricky situations (Corona virus). They were careful and very helpful. I intended to purchase a certified used S5 and I ended buy a new S5 an AMAZING deal - no pressure at all. We arrived about 5.30pm and we were the last to leave around 9.30pm! They didn't hurry us or question anything I emailed a few questions after purchasing the car and i received a text with screenshots explaining and a call explaining the images plus a promise to email me further details by the specialist. I thoroughly recommend this dealership and comparing to prices in PA this branch was about $5k cheaper on average! Recommended and I wish this was my local dealer.

Excellent experience and due to salesperson Pete Green

Brian (service advisor) Greg (receptionist) and Mike (tech) always take great care of me, highly recommend!

They gave me a courtesy wash, but they didn?t wash my car

Everything was excellent Thank you for your help

Really good experience. I recommend this dealership to others who own Audi?s.

Provided all the options and listen carefully regarding my needs and offered the best option. Complete process was very transparated and help to get the best interest rates options..

Great communication, knowledge and overall experience with the sales person, Kenneth Chang and Shane Lee. I found my vehicle on the internet after hours and they were responsive the next day and I was a le to do a quick pickup--observing social distance, of course--while still feeling like I had a COMPLETELY personal experience at a BEAUTIFUL dealership! I will highly recommend and refer my friends. P.S. I ❤ my Audi Q7!!

Great Audi location, real quick on servicing the vehicle. They always have a loaner for me, whichever I prefer, ready to go. Courteous staff and great maintenance team.

As always , my service experience at Audi of Rockville was superb.

Did an intake modification to my 2018 S3, service was top notch. Rockville Audi came highly recommended.

Very convenient,..fast and friendly. I felt very safe with their thorough Covid-19 pandemic procedures?virtually no physical interactions and complete disinfection of the loaner car and my car. Oh, and great service!

Melody and Rob at Rockville Audi are the Best whole service team is the Best??Thank you guys you never disappoint me ?

This dealership is fabulous. They are pleasant to deal with and with extremely hardworking technicians in their service department.

Very good and prompt service and the staff was very professional

I have leased cars from Rockville Audi for last 10 years. The Audi service dept has consistently provided outstanding service. The service department has been the main reason on why I continually to lease my cars from Rockvile Audi. My service adviser has been Bryan Webster for the last few years and he consistently has offered the highest in customer service and always has been readily available for any questions I may have.

I experience today at Audi was just mind blowing. My vehicle was check in promptly as soon as I got there, my service technical was very articulate and professional. He took me through everything I need to know about my vehicle and then some. My vehicle was cleaned and given back to me within a normal time, I even got a free owner's manual because I had lost mine. Thanks Audi for your great service.

Thank you so much to Peter Green and the Rockville Audi team. Because of Pete's kind assistance, we chose to buy local rather than shop around. I cannot give them a higher recommendation. Well done.

Bryan W and Mike O are a phenomenal team that ensure my vehicle is well maintained and safe. Bryan is always able to get me an appointment within a few days of contacting him and Mike is always ready to get me in and out. Thanks Bryan + Mike!

On March 18th, 2020, I stopped into the Rockville Audi dealership for an oil change since my car indicated one was needed. This is my first service since purchasing my car in October and I was pleasantly surprised and impressed at the level of service I received. Joe McDaniel provided me with the best service I have ever received in a dealership and I’m recommending that he is recognized. He was very poised and well informed. Thanks, Audi Team. I will be back :-)

Excellent service and facilities. Elliott was a true champion providing personal assistance on all fronts. Shane and him helped us choose the right car and made everything go smooth. We got a turbo blue Q3 and very excited about it.

Awesome experience...saleman's name was Pete and he couldn't have been more responsive to every need and question we confronted him with. I would wholeheartedly recommend Rockville Audi to anyone who is interested in purchasing a new vehicle.

Bryan and all staff in service want to help people the best they can. Having visited Audi dealerships throughout south Florida and in Frederick Maryland; this is the best service. People are genuine.

When people describe experiences, I never thought it could be describing a "car buying experience." I wasn't looking forward to this, but I wanted to buy a car for my dad. However, I didn't know where to start. I was at the beginning stages. I just knew that I had a few specific things I was looking for. This is when I happened to walk into Rockville Audi and meet Pete Green. Pete was different than any salesman I've ever encountered. I work in sales for a living (not selling cars), but the way he listened to exactly what I was looking for and NOT making any assumptions is what made it special. It was his listening skills combined with the questions that he asked that made me want to buy the car the NEXT day. Audi has a great brand and speaks for itself. However, as much as Audi can sell itself, a bigger asset is Pete Green. I plan to refer multiple friends/family to him if they are looking for a new car. He made it simple and easy.

Jessica was great! Very knowledgeable and helpful.

We have bought our second Audi there and they have provided the best sales team and service . I believe you will not get a better deal any where else . Larry and Mike are the best and really appreciate them working with us ! FIVE STARS

Truly rocking experience. Accompanied my sis, she had set an appointment online, and when we arrived we were greeted by front desk as if they already knew who we were, like it was my fam. It's amazing how much of a difference that greeting makes, but from that moment on it really set the tone for a memorable car buying experience. Antonio DiFranco took such great care of us - between test driving the car and answering all my sister's questions, there was such a homie feel and absolutely no pressure. If you're looking to buy a car at Rockville Audi, Antonio is your man! They care about transparency here and it resonates throughout the dealership. To wrap up, we were met by Kostas Sarakinis - friendly fun manager who only offered warranties that would make sense for my sister. He even went out of his way to call his buddy for advice who works at Mercedes (sis bought a Mercedes at Audi, and I do own an S5 so I still love Audi!). He felt like a bro, made us laugh, and was such a treat to close out our visit. Best experience tbh, as I wouldn't feel so inclined to leave a deserved review. Not to mention, this location is 7 weeks young, clean and sanitary, organized, and simply, positive vibes all around. Loved all the snacks, especially the freezer full of ice cream sandwiches! Rockville Audi sets the bar high!

Great Customer Service at Parts Department , Thanks Wilson !!!!

I have been coming to Rockville Audi for the past two years. Although I did not purchase my car at this dealership it is the dealership closest to my home. In terms of buying I didn't purchase here because I got an excellent deal elsewhere. Therefore, I can't comment in terms of the buying process. However, in terms of getting the car serviced they are excellent. They schedule everything promptly, work with me to secure a loaner that is big enough for my family's needs, and keep me posted. There have been two instances where I had minor issues but this dealership managed to get everything taken care of. I won't go into details but I think its important to note that IF things don't go well (such is life) that this dealership won't say tough luck or make things difficult. I think the way people handle those tough issues is an example of their true dedication of how they run their business.

The best

Very customer friendly Service was done ahead of promised time

The team was very helpful! Thanks Melodie!

Kosta Sarakinis business manager was amazing. He added an Audi water bottle and a scarf to seal the deal. He treated us like we were family. He is also nice to look at.

Great place to service your car, new or old. Fast, convenient, and courteous.

Rockville Audi made the buying process a pleasure. Was able to get a great deal on my new ride. The facility and staff were very inviting. Streamlined process to finish deal and get me off in my new car. Highly recommend Mike and his team.

Tristan was literally the best! I had been searching for a truck for weeks and dealt with so many salesmen that tried to push me around. Tristan was honest and frank which was super refreshing. I felt like I really won making a deal with Tristan and I’ll be sending any friends looking for a car your way!

Outstanding customer service because of the helpful attendants and multiple ways to communicate the status of the car.

Jean Marc made the car buying process too easy to believe! He treated me like a friend as opposed to a customer and made sure to cover every detail. He was supportive throughout and encouraged me to patiently find not just a car but the perfect one to fit my needs. I would never shop anywhere but Rockville Audi again for a vehicle. From the service departments thorough inspection, to the finance manager supporting and advising me at the end, it was the best car buying experience imaginable.

Jean Marc made the buying experience too good to believe! His attention to detail is impeccable and I felt like a friend throughout the entire process as opposed to just a customer. I will never buy a car from anyone else again! Rockville Audi also provided fantastic customer service from the immaculately clean facilities to personable associates. It truly must be the best place to work and shop

the sale man antonio excellent very patient to customer

As the dealership is very new it's quite impressive. The service area is very open, with plenty of help, places to sit and a generous offering of free snacks and drinks. The information I obtained online helped me be prepared for my discussion with the sales person, Jessica (super friendly, accommodating and helpful). She spent as much time as I need looking at numbers, scenarios and options to either purchase my lease or purchase a certified preowned vehicle. I decided to purchase a certified preowned and the conversations with the finance team were not aggressive but again informative. Buying a car can be stressful, but this experience though took me a good bit of time I walked away feeling valued and that I got a fair deal for my purchase. I would recommend this dealership.

Great purchasing experience at Rockville Audi. And Antonio was the best!!

Antonio was very helpful and knowledgable. He displayed great customer service. I would definitely come back.

Ive been a valued customer for over a decade and for the 1st time in a while i had to get my car serviced. Boy was i surprised to see the NEW REVAMPED DEALERSHIP and SERVICE CENTER. Well done to the executive leadership at Audi od Rockville. Special shout out to Joe in service. His attention to detail and his very simple explanations to things that can become complicated made the whole experience spot on.. Keep up the good work

I just recently purchased a 2019 Audi RS5from Rockville Audi. This is my third Audi and by far the best purchase experience to date. Oh, did I fail to mention this was a remote purchase from California. Michael Zheng was so helpful throughout the entire purchase process. Michael was my point of contact with the shipping company and stayed in contact until the car was received. Oh they also assisted with the registration process, which in California is a challenge to say the least. Thank you to the entire Rockville Audi team for making this such an easy and enjoyable purchase. You will be my first call I make for the next Audi. I highly recommend this dealership to anyone, anywhere looking for their next Audi.

I recently bought a used car from this dealership. The car was priced pretty aggressively, so i checked it out immediately to see if there was some other underlying issue that wasn't mentioned. The car checked out and i closed on the deal. Peter Green was very helpful to have everything in order when i arrived a couple days later to purchase the vehicle. He mentioned a few things that would expedite the closing process since this can take HOURS if you don't come prepared. I came with my own pre-approved loan and was in-and-out in about 2 hours. The usual negotiations happened with the back-office finance guy, but that should be nothing new if you're buying a car from a dealer. Some usual pressure there, but not as much as i've received from other dealers in the metro area. I had one hiccup with registration as the ODO reading was incorrect. Once observed i reached out to Peter and he was able to work with the dealer and the admin people there to correct it in a couple days. Overall a pretty good experience and i wouldn't hesitate to purchase another new or used car from this dealer.

This was a new experience for me in purchasing/leasing a car. Carl Pugh was excellent in his knowledge of the Q5 . He did not apply any sales pressure in the process of my decision making. I felt well supported and valued as a new customer.

Exceptional customer service from start to finish.

From the time we came in Jessica Boac was great. She made the purchase of the car a very pleasant experience. Neil Xing in finance was also very helpful. Thank you.

My experience at Rockville Audi was exceptional. Chris K. came in on his day off, organized the information and forms quickly, clearly explained everything and close on my car of choice in a short period of time. This is my second time buying from Rockville and all of my information from 2018 pulled forward, the automation of forms was great, and the financing experience with Neil was also super. Love the new showroom.

Joe rocks. Answered our questions. Hope he is w us the entire least. Made the process smooth. Kudos ROCKVILLE audi

Ran into a few issues that were professionally handled by the salesman and General Manager. They really appreciate your business.

Our sales advisor, Ron, was extremely diligent. He provided all the necessary info to make an educated decision and gave us plenty of space in the process. Highly recommend.

Jason and Mike are an all star team. They made it easy to buy, giving me all the information I needed. They waited until I was ready and even had the car delivered to me. Great Experience!

Amazing, professional, and friendly are the words that come to mind when i think of AUDI of Rockville. Nick was very knowledgeable and informative throught out this whole buying process. Thank you, Nick! I would %110 recommend this dealership and Nick if you're looking to buy or lease an AUDI.

Mr. Jeon and Mr. Oh made the buying experience less stressful. They were more than accommodating in finding the car that I would purchase

My experience was about what I expected. Service reps were courteous and helpful. The FREE wash was terrible. I had just washed my car the day prior and accepted the free wash since it was raining. They first washed my car and left it streaky and dirty. When they took it back for a treasure they scratched my trunk hatch.

My service adviser, Bryan is extremely professional, supportive and knowledgeable. I always get the help and support that I need for all my car care needs at Rockville Audi with the strong professionalism and experience that I need to get my job done the first time every time I visit with Bryan. Thank you so much for doing such a great job! Kindly yours, Jose

The service department was very helpful !

I was treated with utmost respect at ROCKVILLE Audi. Joao and Costas were exemplary professionals, they put me at ease and I felt that they cared about addressing my needs. I highly recommend this dealership.

Purchased pre-owned vehicle and had a very positive sales experience. Karl Pugh is an excellent representative.

This is the second Audi that I've bought from Audi Rockville. Both experiences were excellent. Still learning the new car but believe I will enjoy it as much as my last. Service department is also great to work with.

Excellent service at this dealership. Elliot was really helpful about finding our next car, he provided unbiased and useful information for us to make a good decision. This is the best experience at a dealership that I've ever had.

I had a flat tire. I was taken care of very well, and promptly.

First time at Rockville Audi service department since purchase. Efficient and flawless! Thank you Brian.

Chris was fantastic to work with. Thanks very much!

It was not until I went to another horrible Audi when I began appreciate the excellent service of this dealership! Service quality match the brand! Truly a great experience! Very helpful people and efficient service! If you want to buy a luxury car, buy it at a place that truly embrace the brand value!

My sales rep was awesome! Thank you Nick! Love my Q7!

Purchasing my first Audi couldn’t have been smoother and non-stressful thanks to Pete Green and the Rockville Audi team! Pete was extremely professional, knowledgeable, and passionate about the Audi brand. I was able to confidently and comfortably find the right Audi for me thanks to Pete!

Welcoming and friendly staff. I’m new to the whole Audi experience, and I had questions that could come across as basic or annoying . From beginning to end, I was walked on what makes Audi cars so different. I can’t believe I didn’t have one before. Definitely a place I can trust with my current and future Audis

Wonderful experience here. They were willing to take care of a few minor things I asked before taking it off the lot. Only drawback is they didn't fill up the tank when I pulled it off the lot. When you're making a big purchase, you'd want a full tank to start it off! That's a minor oversight. Otherwise, the whole experience was fantastic. They were patient even when it was late. We stayed til almost 10p, long after it closed. The space is beautiful to put up with long waits---coffee, cold drinks, even free ice cream and big TVs. It's luxurious and you know you are getting a top notch service. I also liked that it's a diverse workplace.

Great experience. Everyone was professional and helpful...from the gentleman that received my car at the drop off bay to the receptionist to Melody.

Pete was awesome, overall the most caring, honest, straight forward sales rep I’ve ever dealt with. He made the car buying experience much more enjoyable. He was up front about everything and answered every question I had. If you are considering buying an Audi go see Pete!!!!!

Honestly it was a whirlwind but the staff to great care even though I wasn’t purchasing an Audi. I ended purchasing a used car but they still treated me with respect to time, and the amount of driving I had to do to get the deal done.

Very professional and friendly from the moment I walked in. They understood my needs and made it happen! In particularly my sales consultant, Jessica, was a pleasure and fun to work with! Would certianly do business with Rockville Audi again.

Great place to buy a NEW Audi. I Like the team and sales person Karl. He was very patient to listen to us What We want and specially, he did not push us to make decisions. He showed us a lot of NEW features about NEW Audi.Great Job

Service team went beyond the call of duty to make sure I was satisfied.

My first Audi purchase and Rockville Audi made it an awesome experience. Nicholas Appiah was awesome from start to finish. He made me comfortable through the whole process. Very transparent, trustworthy and most of all reliable. I was hesitant in the beginning because I needed a car asap and was not in the best position, in my opinion, to get one. But Nick and the Rockville Audi came through for me. And I’m totally grateful

My entire car buying experience with Rockville Audi has been amazing. Setting up an appointment was super easy through TruCar. A representative reached out to me within an hour to schedule. When I showed up, I was met with professionalism. Joseph Nowlin and Janelle patiently walked me through the entire process, from test drive to loan negotiation. The entire process took 4 hours, and that was on a busier than normal day. I highly recommend this Audi dealership, they know their cars and their customers.

Absolutely amazing experience!! After deciding to purchase a used vehicle for the first time and weighing our options we found the best fit at Rockville Audi. Pete Green was our sales man and he was outstanding!!!! He was extremely helpful and patient was my family, he answered all of our questions and did not hesitate to clarify any confusion we might’ve had. He was very attentive and went over ever everything we needed to know about purchasing a used vehicle with us. He made the process simple and easy for us and we can’t thank him enough. Will definitely be reaching out when purchasing another vehicle!! Thank you so much for providing us with an amazing experience!!

Upscale place that reminds you that a life of affluence does exist. Could it see the car I showed up to see, but it was nice to be among people who has the taste and the pockets deep enough to enjoy the nicest things in life. Someone called the following day to follow up on my visit which was even nicer of them.

I purchased my first vehicle from a dealer at this location. After previously dealing with multiple dealers who were not up front about costs and fees I came across a vehicle at Rockville Audi. After inquiring about the vehicle I was interested in I was connected with Kenneth and was very upfront and honest about pricing, numbers, and condition of the vehicle. I decided to purchase the vehicle after test drive, I dealt with Neal in the finance dept. and he explained everything in a thorough, understandable manner. Notes about the facility of the dealer itself: very easy to find off of 355, CLEAN, has a waiting area for customers looking to purchase a vehicle and waiting on the service department. This waiting area has multiple high top tables/chairs that have spots to charge phones, computers, and tablets. They also have snacks, drinks, and coffee machines. When you sit down with a sales rep you don't sit at a desk. You sit with your rep in front of a 32" tv in a living room type setup with coffee table and chairs. I will recommend this dealership to anybody in search of a vehicle as well as purchase my future vehicles from this dealership.

Dealership recently moved across the street to a new building. Very pleasant atmosphere. I liked the ability to sit and review the particulars of each car for sale, including reviewing the Carfax. This beat going from car to car on the lot! The atmosphere was not high pressure however be prepared to spend some time. I ended up selecting the 2017 Audi A6 instead of the A4 because the A4 just did not excite me. Even though I promised myself that I would resist the "add-ons", I did succumb to purchasing the 4- year extended maintenance package at close to $900 per year. Oh well, only time will tell whether that made any sense.

First, beautiful new facility. First class. Service was performed on a timely basis. Service team very responsive. All services explained and additional services recommended without being too pushy. Got the new eTron as a loaner! Very cool. Car delivered, freshly washed in the new delivery area. Very professional all the way around. Well done, Audi Rockville.

Professional and efficient. The communication with Kenneth was easy and and he was very responsive. I felt comfortable with their advice and information through every step. They made the car buying process a breeze. Thank you!

Very professional, courteous and knowledgeable staff. Even after the sale the salespeople are attentive to issues and quick to address concerns. Many thanks to Kenneth Chang.

Very pleased with the quality of service from Rockville Audi

I had a really good experience with Rockville Audi, I was appreciative that they had a plethora of options to my liking. I utilized a car concierge and he was AMAZING his name is Eric Davis and he made the transition very easy and smooth.

Fast paced dealership with a family feel environment. Highly reccomend! Ask for Tristan Arey in sales or Erin in service for an extraordinary experience!

The sales and Service team here are amazing! I just got a new 2020 Q3 and the process couldn't have been easier. Everyone is laid back and professional - no pressure. They get you what you want without hesitation and go above and beyond to make you feel special! Love Rockville Audi and would recommend to everyone.

Had a great experience with Joseph Nowlin purchasing our certified pre-owned 2017 A3 e-tron! Would definitely recommend Joe!

Exceptionally friendly, knowledgeable team. One of the easiest car purchase experiences. Tae Yeon was the best!!!

Great service my sales person really worked things out for me!!!

Customer service is great. The salesmen and women are not pushy or overbearing. There is a great lounge with WiFi and there are sitting areas amongst the showroom models where the customer can see the Carfax reports and car specs on large, easy to see monitors. If you are in the market for a new or used Audi, Rockville is the destination for you.

Wonderful dealership, went to go look at a Lexus LX pre owned SUV, gorgeous showroom for all the Audi lovers of the german brand. Great sales team very professional.

Fair price on trade-in and used vehicle loaded with extras. Fast a professional service in closing the deal. Possibly the easiest vehicle purchase we’ve made.

Very professional, low key and Tristen let the car speak for itself. Would go back to them for a new or certified pre-owned Audi!

The sales team and staff were extremely knowledgeable and accommodating to all of our needs.

Highly recommend, I purchased a Q7, there was no haggling, amazing experience. I got a price through email and the price I paid was exactly what I was quoted. I dealt with Shane and Elliot and they were great sales people. No unnecessary pressure, I was in and out in about 90 minutes.

Service all Audi's here since 2012. While no service department is flawless, their mechanics are always on point and the advisors patiently discuss all options. Max (service manager) .... Absolutely great and takes customer service to another level. I drive past other Audi dealers to get my vehicles serviced here.

Always the best experience A team of professionals

I always enjoy my experience at Rockville Audi. Everyone is always so pleasant and willing to help. It feels good to be a part of such a good family.

Ryan and Greg were great to work with. The service from the time I dropped my car till I picked it up was excellent.

Thank you Chris for a great buying experience. Look forward to being part of the Rockville Audi family.

Could not have asked for a better sales associate! Joe was professional, extremely knowledgeable, efficient, and personable. My interactions with the finance and business staff was seamless and painful!

I usually find buying a car a bit of an ordeal, but Kenneth Chang and his colleagues made it a genuinely pleasant experience. Everyone we encountered was gracious, helpful and well-informed. I felt I could trust them, and I think we got an excellent deal.

We enjoyed the experience of buying a car at Rockville Audi. Kenneth Chang was terrific in handling the sale, and everyone else we encountered -- from the receptionist to the finance manager - was cordial, well-informed and eager to be helpful.

Ill be glad when you are in your new facility since it takes a lot of time to get the cars back and forth across the street.

I had a very good purchase experience dealing with Kenneth Chang, Audi Brand Specialist. I would recommend him highly.

Quick process but a little confusing in not fully educating buyers of the details of the operation of their new vehicles.

Best ever salesperson. There was no pressure. Very courteous. Took the time to do an in service on new technology.

If you do any service here please see Ryan Hart, he has always been honest and very affective when it comes to my budget.

Tiptronic Quattro was very helpful, patient, and knowledgeable about the cars. He is outstanding!

I purchased my 2018 SQ5 at Rockville Audi. The car buying experience was wonderful with a great team and a most knowledgeable salesman, Antonio, who helped me learn about and access the available technology in this amazing SUV. I only bring my car to Rockville Audi for service where the expertise continues. Thank you to all.

Services are superb, but is too expensive. That is the only reason I give 4 instead of 5 stars.

I got a new A8. Best prices in the area.

excellent service the last 10 yrs and great buying experience buying my new Q5, Larry and Joeo are really great people

Excellent car buying experience. Knowledgeable and caring staff, that will make sure you are happy. Jess and Shane are genuinely great people... Ask for Jess if you think on buying an Audi!

Kenneth was an amazing salesman and Rockville Audi surpassed my expectations for a dealership. I emailed through USAA about an S4 and Kenneth was more than nice getting me all the information about the vehicle. I came in and test drove the vehicle while they appraised my trade and was out the door in my new to me S4 within 4 hours. AMAZING!

Great service and customer care.

I had a problem with a newly purchased used car. I brought to the dealer and was very impressed by their operation. The service rep was great as was the tech that I rode around with to recreate the issue that my car was experiencing.

I was referred through a friend to see Ron Rodriguez at Audi, Rockville. I am always highly sceptical when purchasing a new vehicle. I need to say that this was the easiest and most pleasurable experience I have ever had,from the time I spoke with Ron on the phone until I drove away in my brand new car. The service was like no other and I felt that Ron went above and beyond to make sure I got my payments where I needed....and in the car I wanted. Danny the manager came over and congratulated me on my new purchase. I am loving the vehicle..it drives like a dream. Anyone looking for a new car this is definitely the place to go..Ask for Ron...he is stellar. Thank you for everything! My family and I will be back for our next vehicle. Kudos Audi for giving such amazing service!

I was referred through a friend to see Ron Rodriguez at Audi, Rockville. I am always highly sceptical when purchasing a new vehicle. I need to say that this was the easiest and most pleasurable experience I have ever had from the time I spoke with Ron on the phone until I drove away in my brand car. The service was like no other and I felt that Ron went above and beyond to make sure I got my payments where I needed....and in the car I wanted. Danny the manager came over and congratulated me on my new purchase. I am loving the vehicle..it drives like a dream. Anyone looking for a new car this is definitely the place to go..Ask for Ron...he is stellar. Thank you for everything! My family and I will be back for our next vehicle.

I had a great experience at Rockville Audi ! Everything went well with my purchase and I know I went to the right Dealership. Thanks Everyone!

Jessie was courteous, professional, knowledgeable and more than willing to help.

Ryan and Erin and wonderful and reliable! I drive further to have my Audi serviced here and trust they will go the extra mile for me.

Great service! The team at the Rockville location strives in every department. I want to thank the sales, finance, and service departments for their patience and guidance through this purchase. Thank you to Pete, Kosta, Max and Brian! Your work and service is appreciated!

Highly recommend Rockville Audi for both sales and service. They are professional, great to work with and Audi is simply the best.

Professional and polite, they provided the service in a convenient timeframe for me.

I recommend that if you have an Audi, you will be satisfied with professionalism of the staff at ROCKVILLE Audi. The customer service in the sales and service departments are top notch. Also, you will very comfortable waiting in the lobby area of both departments. Brian Webster is one of the service representatives. He is the ONLY representative I have dealt with since have been taking my Audi 6 to them in the last 5 years. Kiddo to Brian!!!

My experience at Rockville Audi was excellent. Everyone (especially Larry, the manager) was kind, fair, and made me feel good about every aspect of the transaction.

My experience at Rockville Audi was superb from start to finish. They excel in Customer Service. Working with their sales team, specifically Ron Rodriquez was a seamless and exceptional experience as he transitioned me from my Q3 lease into my new car. Thank you for all your help! I love my new Q5.

This was maybe the best car buying experience I've had thus far. Antonio DiFranco was pleasant, knowledgeable, forthright, and made all the difference in what is typically a quite daunting effort. I would highly recommend Rockville Audi, and especially Antonio.

Nice place, people go out of their way to help and make sure your Audi is take care of but it does come at a cost.

Ryan did a great job for me for a recall!

Great experience with the techs from start to finish. They gave me a ride home from. The dealership.

Great experience with Pete Green and his team at Rockville Audi. They kept up with communication and made the whole acquisition process from start to delivery great, easy, and quite clear.

Best sales and service experience ever! Everyone was very helpful and knowledgeable.

I was out of town and had to deal with a semi-major problem with my car; Brian in service did an outstanding job in linking up with me and the insurance to handle the problem.

I think it was a pleasant experience, our sales associate was pleasant and easy to work with. He was not pushy and up front. However, we were unsatisfied about the "other dealer installed items" we were required to pay for. We purchased a used vehicle almost 10 years old. We were still required to pay $299 for Kahu. This is a service We will never use. This may be a benefit to people who have high end vehicle, brand new vehicle or even to the dealership, however my family and I believe its unreasonable to force buyers to foot this expense. Further more when you read contract/disclaimer of Kahu it is very disturbing and intrusive. Frankly it is an invasion of privacy. I will say while my buying experience was pleasant, this one thing would keep me from purchasing from a Rockville-Audi or any dealer that has this requirement. I will be on the look out for it going forward.

Tristan Arey made my car buying experience as enjoyable as car buying will allow. We communicated before I arrived on site from Baltimore. Tristan was very responsive to all of my prep questions, and when I arrived, he had everything prepared. Not only did he get me through the process quickly, he followed me to another dealer to drop my leased vehicle and returned me to Rockville Audi to pick up my new car. Excellent customer service which ensures that I will refer him to others and I will return to him if ever possible. thanks, Tristan and Rockville Audi!

It was a great experience, Julian Collins, very professional in showing everything about the vehicle, and Mr Baker very friendly

We had an awesome car buying experience, and service is always great. Erin the service manager is amazing, always takes great care of us!

Efficient service, fair prices, no unnecessary upselling of services. Facilities undergoing renovation at the time.

Got into another car, was tricky finding exactly what we wanted to lease. Options were provided swiftly. Ended up having Rockville Audi source the exact spec from another out of state dealer. Took them less than 24 hours to deliver it to us. Larry and Elliott did a phenomenal job considering that they are completely under construction at the moment. Both called after to check in. We had a concern about a door, Called Larry who was in a meeting, he even offered to pick it up. Turned out to be a simple adjustment. Great people. A true testament to great service.

Excellent customer service!!!

Got an amazing deal with my spanking new A6. The whole sale process was top notch. Greeted warmly by Antonio upon entry into the dealership (maybe he sensed that I am Audi guy) :-) . Antonio made the whole process very pleasant and seamless. Enjoyed the free shuttle from the house and to the dealership. Ronald and Hakeem were a joy to chat with.

Went there to service my audi s8,very pleased with staff,Joe was very friendly and helpful,in top of what i asked to do,they took care of my recall that i did not even know about,Max the manager was also very professional and down to earth,thanks guys again and i will definitely see you soon...

I had a great experience at Rockville Audi these past few days. Everyone from Larry Sevrin, the GM, to the Sales Manager, Dany Aly, the salesman, Jason Eden, and finally Serghai Calmic, the Finance Manager, were a pleasure to work with. Thanks, Rockville Audi!

I love that my car was clean when I picked it up. Customer service was great. Everyone was so nice and helpful. They also made sure I had a loaner car.

Great experience and very friendly. I left bethesda service dealership ( the one near me ) because of a certain person there that should not be working for Audi. I don’t regret going rockville.

I've been doing business with this dealership since buying a new TT in 2000. Since then I've had all my Audis serviced there ; TT, A6, Q5 2.0, A7, Q5 3.0. I continue to return because they have excellent advisors and put the Customer first. The consistency of excellence from Matt, then Max and now Brian means something to me in that they really understand the cars and it's like I have a pit crew for performance and reliability. Their sales side is comfortable to buy from also. All together A / A+...RLB

It was pleasant to do business with Audi Rockville. We didn't have an appointment, but we were accommodated and we were very well received. The entire process was cordial and the environment was busy but pleasant and devoid of any high sales pressure. The dealership had an extensive of vehicles to choose from at very attractive and reasonable price. I highly recommend the Rockville Audi dealership.

Bought a used Lexus at the dealership. Treated very well, but the process was extremely slow. Had to ask twice for the paperwork to be emailed to me. Left with One remote and one key to the vehicle. The battery in the remote was dead. Easy to buy a battery, but my expectations from any dealership would have had them replacing a battery.

Absolutely! And the Best Service Advisor is Joel Mugisha. Knowledgeable, professional, and always personable - and servicing of my vehicle was completed correctly and within the time quoted. And topped it off with a nice wash & vacuum. Thanks again Rockville Audi and Joel Mugisha. Still loving my beautiful Monsoon Gray baby. ⭐️5 stars

I scheduled an appointment for service and I was in and out of the shop in 15 minutes with a loaner. Loved the personal touch and how they took care of my A6 with the complimentary car wash. Very pleasant service experience. Thank you Rockville Audi!

Jonathan Yune provided outstanding customer service. I would recommend Audi Rockville to my friends and family.

I truly enjoyed my salesman Tristan and the finance manager Marcus were phenomal. Marcus went the extra mile to ensure I had the bast rate although I was prefinanced. He actually found me a better deal that gave me a 4 year extended warranty on my used vehicle and replacement key warranty as well!!! I am one happy customer!!!!

Recently purchased a vehicle from here and the customer service was outstanding. Everyone was warm and welcoming. One of the best vehicle purchasing experiences ever.

Always good at the dealer. Only issue was that there were no loaner cars available and the drop off and pick up were slow. This was the first time I’ve had to use a loaner and it might have been that it was close to Xmas but next time I’ll drop off for service the night before so I have a better luck with getting a loaner.

Great job once again Always come through last minute to make sure the car is done correctly

Rockville Audi Service has been the best service department I have worked with for the servicing of my Audi. I live about 30 miles from Rockville Audi, and more than willingly will make the trip - even though another Audi dealership is closer. Ryan Hart has been absolutely amazing to work with - taking care of my vehicle and me! He has thoroughly explained processes and what will be done, and kept me informed during the time my car was in his care. He has been able to do work and fit me in when the closer Audi dealership said it was impossible. Are there more than 5 stars to give this guy?

Ryan in the service department was very accommodating and easy to work with!

Best buying experience ever! Both Julian and Neil went out of their way to be helpful and get me into a new car! I will recommend them to EVERYONE!

Just want to drop a great review for Rockville Audi Service - Max and his team (thanks to Mike, and Brian also) are fantastic to work with and are always on top of their game, responsive (even after I leave...or if I have questions), and really take care of my vehicle. I drive a bit further to these guys to make sure I'm getting the best possible service. Thanks guys!!!

Prompt courteous service..

Good experience ; clean facilities; welcoming staff.

After looking at the car on a Monday evening I called my sales person to arrange another time to come back during the day. Due to my work schedule, I was planning to come baack on the following Saturday. It was my intention to buy the car, unless I noticed something that I had missed in the dark on my first visit. I was told that the dealership wouldn't hold the car, even with a deposit. I was told it would be first come, first served and that there were two others interested. As a result, I had to drop everything to get back. That said, I was happy with the communication from my sales person. Also, the dealership covered the cost of an Uber , which was helpful. I can not recommend Rockville Audi, simply because of the dealerships unwillingness to hold the car for a few days.

Tristian and Rockville team made the buying process easy and transparent. We had a smooth and quick transaction! Great facilities and top notch service!!

Tae Yeon at Rockville Audi was patient and helpful. He directed me to the best options and followed up with help that was always friendly and useful. I got a great CPO A4 at Rockville Audi and I’m very happy I went there.

Best experience ever buying a car. Everyone was great and nobody was pushy. They provided lots of information, options and overall excellent customer service.

Superb, efficient, friendly visit. Have never been disappointed by the team.

This was the second time I've visited to inquire about a car. The first time I felt very pressured despite saying I had no time frame or pressure myself to purchase a car. This second time, primarily for a test drive and to have my wife try out aspects of the car, the sales person was calm, did not pressure us whatsoever, answered all questions, and generally earned his commission as we ultimately bought a car. My only quibble is it would have been nice to be reminded of certain documents we needed to bring with us the next day for the actual purchase paperwork to go smoothly.

I absolutely love my new white Q3. Tae was so patient with me during the entire car buying process. I visited back in July and test drove a vehicle and could not make up my mind between Audi and BMW. Tae was very patient with me, and I could not believe that he remembered me when I came back in November to purchase. He even has called to check up on me since I purchased my vehicle. 5 Star Dealership, very clean and love the music always!

Nate was polite and provided positive ,relaxing atmosphere. Sergei, finance manager was a little aggressive and seemed to rush me out once credit checked out. My main complaint was that the whole process took eight-yes- 8 hours to complete the process.

Max is the best service manager, period. He is friendly, knowledgeable, and genuinely committed to customer satisfaction. The same can be said for my service rep Joe.

Friendly staff. Didn’t feel pressured.

Good people and great service

Excellent experience. Jason Eden did a great job. They are my dealer of choice from now on.

My Audi needed service so I took it to Rockville MD Audi. My over all experience was awesome. I recommend this dealership and will continue to take my Audi for service at this location

From the time I was contacted by e-mail and after my purchase I had a wonderful experience. Kenneth Chang was a wonderful sales person. I have no bad information to give. They even cleaned and fueled the car. I was not expecting that level of service, but I was truly surprised. I can not wait to see all the repairs to the building when I return for service. Oh yeah, they also set my service reminder e-mail up before I left. Thanks Guys.

Highly recommend Audi Rockville. Salesman, Jason Eden, knowledgable,courteous, no pushy sales pitch. He answered all my questions thoroughly. I was never pressured and felt very ease in a process that's normally anxiety provoking. Needless, to say love my Q7 and all Audi has to offer. Run to Rockville Audi, you wont be disappointed!

I highly recommend the dealership in particular Kenneth Chang - knowledgeable, easy to deal with, definitely deserving of the highest representative's rating. Actually planning on visiting him next month to see about a new Q5.

Great work and prices. Fast and courteous service.

I received the red carpet experience!! I walked and was greeted immediately with outstanding service.

Service and professionalism is top rate

What a great experience from start to finish. Laid back atmosphere. Very helpful and accommodating staff. Top notch.

Quick and easy. I recommend more monitoring of the service entrance both in/out since each time I arrive I’m not entirely sure where to pull into and there usually isn’t anyone at the front desk and first chair to greet me and acknowledge. My overall impression of the center is very positive.

Rockville Audi was hands down the best car buying experience i have encountered. Jonathan was my sales professional and he delivered an experience that made my decision to buy an Audi and easy one. I have an Audi dealership with in 4 miles of my home, but chose to with rockville strictly because of Jonathan. Great experience and highly recommend them for anyone in the market for a Audi!

This is among the nicest dealerships I have dealt with in my many many years of car buying. The service department are all very well versed in the Audi vehicles and they know their stuff. My service adviser is Jesse and he has a great personality, very even tempered and doesn't get flustered under pressure. He is honest, straight forward, and keeps me abreast of the situation with my car if it's in for repairs for an extended period. The dealership environment is friendly, open, and has plenty of amenities that make a long stay (if it's needed) comfortable. The dealer also provides loaner cars for more complicated repairs which is much appreciated. All in all from buying process to delivery to service and repairs I would give Rockville Audi 5 stars.

Courteous, thorough, and detailed in their attention to servicing my Audi A4. And shined up the car as a bonus. And the best part was that I didn’t pay a dime. Thank you AudiCare

The service manager, Max, is the best. All the service advisors are superb as well. I have never had an issue with a repair or maintenance item not being done to my satisfaction.

Antonio provided me with excellent customer service. I am truly enjoying my new car. Thanks Antonio.

I would never buy an Audi from any other dealer!!! This is our family's fourth car from Rockville Audi and they never disappoint. The GM, Larry Sevrin has an amazing team of professionals working with him. Larry himself answered all my calls personally and had so much patience when describing all the different options/packages and made it clear that he wanted my car to be perfect just for me. He was a wealth of information! The Sales Manager, Mike Zhang and Jullian Collins, a Brand Specialist guided me through the process once I decided on my new Q5. I was quite impressed when I saw Jullian's five medals for proudly serving our country. While some dealers try to "up sell" you regarding maintenance plans or other after market costs, the finance manager at this dealership did not. His ethics should be noticed and appreciated. And in case you are wondering about their service department, I've owned my other Audi for four years and the Service Manager, Max Aaron is wonderful. He has so much patience and between Max and Larry, those are the primary reasons I always come back to this dealership.

The entire sales and service teams at Rockville Audi are exceptionally attentive, customer focused and professional in their dealings with prospective clients and long term customers alike. I was impressed with their willingness to work with me on every aspect of my new car purchase, and the hassle free negotiation over my previously loved Audi trade-in. We achieved the desired results over a few e-mails, and ultimately closed the deal rapidly.

We are very pleased with Antonio DiFranco who sold us our new car. He understood our car needs and found the car of our dreams. Both Antonio and his manager made the process easy and comfortable.

Hassle free service. Completed on time. Excellent detailing job.

These folks are wonderful, honest, and pleasure to do business with.

Joel in service and Alex in sales continue to shine! Joel has made me a lifelong Audi customer! I literally drive an extra hour to go see Joel instead of local. Thanks Audi Team for being the best in class!

Excellent service . Thourough and complete explanations given.

The service department was awesome.

The experience at the location is always exceptional.

Excellent service. Ryan was a great service advisor! They took very good care of me and the needs of my car. Fair and reasonable pricing in the end. An amazing experience!

All around excellent dealership to work with! Highly recommend.

Very positive experience, and Kenneth Chang was great to work with!

I admit, I wasn’t looking forward to dealing with the chore of finding a new car, The sales rep Tristen met us at the door and then amazed us. He knew the vehicle we were looking at inside and out. He was very knowledgeable and listened to us as we looked at a Q5. Tristen didn’t hard sell us. We are very happy with our experience at Rockville Audi! ( as long as Tristen takes care of us)

Audis are excellent examples of fine German automotive engineering, and if you take care of them, they will last quite a while. I drive a 2004 Audi TT quattro with a six-speed stick that folks still stop to ask me about how I like my "new Audi." Thanks to the service department at Rockville Porsche Audi, it runs just as well at 115,000 miles as it did when I drove it off the lot fourteen years ago. The key is genuine parts and factory certified mechanics - properly maintaining an Audi isn't cheap, but at RPA you certainly get what you pay for.

The team was excellent! Took no time and they delivered exactly what I wanted in little time! Loved them all!

complete transaction over the phone. The car was whet it was said to be, no high- pressure sales, and The staff went over the top with special request that I made...a wonderful car buying experience!

I brought my Q5 TDI in for maintenance yesterday at 7:30 AM and got it back as promised at 2 pm. Jesse checked me in, Bryan was my service advisor. Max Aaron is the service Dept manager and always takes excellent care. Thank you Rockville Audi

Awesome service by the Rockville Audi team! We just serviced our 2018 Q7, everything was perfect. Mike Zheng and his team are top notch when it comes to customer service. Highly recommended Thank you guys!

Nate, Ric, & Neil made this one of the best out of state purchase experiences. I would recommend this Audi dealership. The staff is very hospitable. The process in the dealership was smooth as most of the communication occurred via email and phone.

Kenneth was great to deal with. The whole process went very smooth. I would definitely recommend this dealership to friends and family. Overall this was a great experience

Took my car in for service with Ryan and he was great. I was in and out quickly.

They committed to have the work done in 2 hours and they met their commitment.

Excellent service work on car - improvements immediately noticeable Excellent answers to specific questions about service provided Excellent quiet space while waiting Work did take about twice as long as expected, but then, I did instruct them to take the time to do good work.

Service department is a dream to work with, the nice gentleman who checked me in and scheduled my ride, my driver and then Ryan who finalized my service. I got a blown out tire and they helped me to get my Q5 towed, drove me to work and replaced my tire within a few hours. Thanks again!!

Ryan was courteous and efficient, service was prompt and loaner car is very convenient

Chris K was our salesperson- he was extremely patient and professional! I couldn't decide between the A4 and the S4. He took me out on multiple test-drives in each car. He was never pushy and allowed me to take my time in my decision. (I went with the S4!)

Overall, my experience was very good. The service attendant who checked me in was gracious and patient and the technician was knowledgeable and kind.

Never had a bad experience here.

1. A stunning 2013 used car that looks like new, has very nice shape and color, and comes with a real tag right away. 2. Amazing price. 3. Outstanding salesperson (Jonathan Yune is my salesperson) who answered all my questions (Some of the questions were beyond the sale) accurately in professional way, taught me how to operate this car, and delivered the car right away. I was very happy and satisfy on everything. Highly recommended!

Joel Mugisha is an excellent tech rep. I would recommend him to anyone.

Nate Jackson is terrific. He made this a very pleasant buying experience. I would definitely recommend Nate to friends and family. In fact, I already have.

Very good experience from visiting to actually purchasing the vehicle. Mu salesman e=was very knowledgeable and helpful.

I had an amazing experience , my sells guy (Hamdael Omar) was the best he knowledgeable ,patience ,an they made my car buying experience fast an easy.

They have provided us with exceptional customer service, timely repairs, and a lot of information so we can better take care of our vehicle!

An outstanding experience with my visit for 2015 Q3 repair. First and for most, it was extremely busy weekend to get a car service done, the client support team took my car and told me they will find a way to accommodate my request same day. They did tin fact taken care of the issue same day otherwise it would be a three days wait. I appreciate they dedication and attention to detail.

It started with a warm welcome and ended with keys in our hand - every question answered swiftly and accurately. No salesmanship - just really nice people to work with.

Great experience all around. Friendly and quick service staff.

The Service Team at Rockville Audi is top-shelf! They are always willing to help, good listeners and turn around my car quickly any time I'm in for maintenance! Thanks to the Team!

Had a very positive experience at Rockville Audi with Tristan in sales and Rick in Finance. First, I hate spending a long time at dealerships, and I don't want to negotiate in person when we can do so over the phone or by email. We had a very efficient and useful test drive with Tristan, and he was more knowledgeable about the Q5 car than the people at BMW and Acura about their competing cars. Second, they gave a decent price in the dealership and let me continue to negotiate over text and email until we found our deal, and then the pick up and financing was smooth and we got no pressure for the add-ons. In all, a great buying experience.

The only difficulty I had was in getting information about my car. I left it for service at 7:30 am and had to call twice, first at 4 and then at 4:30 to learn what had been happening with my vehicle. The repairs, as always, were just fine.

Great experience. Took our repair seriously and got it fixed on time.

Pete and Chris were awesome! From start to finish, they were so helpful every step of the way. I’m so happy with my new Q5! Thank you Rockville Audi�

Work was professionally done and on time. I was kept appraised of the progress of the repairs.

Had an overall positive experience with the service department. The service tech asked when I wanted my car to be ready, I gave a time and it was ready a little before that time. The service rate is a bit pricey however but I realize it is an Audi non the less and that kind of goes with the territory of keeping it running well. I am in no way disillusioned by the sales to service shuffle that goes on at dealership these days, but the bottom line for me is I am willing to pay for great customer and overall service and so far Rockville has not disappointed.

Very nice experience overall. Wait on Sunday for paper processing was quite long.

I brought my car to Rockville Audi for a state inspection. Bryan was very professional and handled the inspection very quickly and thoroughly. The car wash was an added benefit!

Highly recommend Audi of rockville. The sales agent Antonio di Franco made the process of buying the car smooth and fast. Thank you Audi of Rockville for the great deal!

Exelent job i got satisfied with the service costumere service exelente i will be back for sure employees very profesionals .

The dealership has some great, well maintained, and reasonably priced vehicles.

Rockville Audi was very attentive to what I was looking for in a car and was very thorough to make sure that I was satisfied with my experience. I'm really happy with how everything turned out and I definitely recommend this dealership to anyone looking for an Audi!

No problems it was great. Highly recommended. Have been a client since I purchased the car.

I bought a CPO Audi A4 from Michael Adelman last December.....Outstanding experience. And although I truly enjoyed the A4, I decided to visit with Michael recently to say hi and find out if he could make me a great deal on a new S5. Well, he did. And again, from start to finish, my experience with Michael and GM Larry was delightful. Very professional, no games, totally transparent....outstanding experience. And Serge in credit was awesome as well. Great people....great organization. I'll be back again for that R8....hopefully sooner than later. Great job guys!!! Regards, Dan Testa

We had a great experience with buying this car. Antonio was a great help in the process. He knew the cars, knew the process and made this car buying experience enjoyable. I would come here again. (And I really don’t like buying cars-but this experience was great!). The financing part of the process was great too. Great team!

I called service late afternoon on a Thursday because my ac was leaking and I needed to drive the car to NY on Saturday. They fit me in the next morning and my car was ready in about an hour and a half. That kind of service makes me a very happy customer!

Ryan was my service advisor. He was extremely helpful and knowledgeable. Thanks so much , Ryan

Alex helped my son and I both purchase our first Audi's. He is extremely knowledgeable about the product line (both new and pre-owned) and very patient with our many questions. I would highly recommend him and will use him again when we purchase our next Audi!

My first service appointment yesterday. It was an excellent experience!

Excellent experience from start to finish. I live in NJ and had been searching for a very specific vehicle that only Rockville had. Michael Adelman (sales) was great and handled most of the transaction through phone and email, so we didn’t have much to do when we got there. Rick (finance) was very friendly and didn’t pressure us into purchasing the additional add-ons, which was much appreciated. The customer service was first class and that is ultimately why we chose to drive 3 hours to give Rockville the sale. They earned it. Not to mention, they also gave me a fair price on my trade and nice discount off the new vehicle. I am over the moon with my new Audi and I would not hesistate to purchase from this dealership in the future. Thanks Rockville!

Second vehicle I purchased from these guys in 6 years.... best inventory of any dealership in the area and my salesman Nick was awesome. I couldn’t be happier.

Service has always been great at Rockville Audi.

Excellent customer service was provided by Noel/Brian and the auto maintenance staff. New tire installation and wheel alignment service were performed.

I received excellent service as always! I elected to wait but when the time required to complete my service was exceeding what was estimated, I was offered a loaner. I was unable to return the loaner the next day (when my car was ready) because of my work schedule. I was told that was no problem, I could bring it back the next day which I did. I picked up my newly washed car and was very happy with everything.

A most pleasant experience led me to buy my car from Shane Lee.

I recently purchased a A6 TDI and traded in my A4! Had a very pleasant experience with this dealership. Second car we have purchased from here and would love to keep the relationship. Antonio helped me through the process and was very honest and respectful while I was deciding on purchasing the car. Answered all my questions and allowed me to take as much time as I needed with the car. Overall very happy with my service here & excited to enjoy my new car �

I was here for oil change. got a excellent service from Bryan!

We bought a 2015 A4 Premium S-line from Rockville Audi last Friday. Very nice experience. We dealt with Dustin, Hamdael Omar, and Serge. Dael Omar spent quite a bit of time patiently going through all the items. We got a good car and nice financing. Serge, the business manager worked out a good package. Greatly Recommend this dealership.

very good service all around. Would continue to return for true service.

Rockville audi is a really great place to shop with the largest variety audi trim model in MD. I came at snowy day on March , and Chris was my specialist who helped me getting the 2018 A4 easily with so much discount on it . Highly recommended this guy to the 1st time buying car here .

Brought my car to have a minor fix for the back view mirror. Was given a loaner, as the work seemed to require more time. In the end was told that it could not be fixed and the only option is to install a completely new set with a price tag of more than $1200. Had to refuse.

This was my second Audi purchase; always such a pleasant experience when working with Alex Max and the entire crew at Rockville Audi. Alex has been my point of contact for the past three years; he has always been very attentive, knowledgeable, friendly and addressed all my concerns regarding my first Audi purchase. As a repeat customer, my experience has been even better. Thank you!

CHRIS is amazing audi brand specialist at audi rockville . I highly recommend him to next buyers , relative, and friends. Great deal Great Price Grear stuff. Fast and Easy processing.

The team at Rockville was amazing to work with from sales until purchase. At all times they were honest and upfront about pricing. When it came time to do the deal the process was very smooth, no hard sell at all just helpful advice and discussion

Good location and Friendly staff made the waiting easy and pleasant.

we had a great experience! Our salesperson Tae Yeon was honest, respectful and very knowledgeable!!

Always a great experience at Rockville Audi. The team is courteous, profile, and straightforward regarding the services needed for my car. I've never felt I had to question their advice or the quality of their work. I know my car is in great hands whenever I bring it in for service. My service advisor Joel is the best!

Emailed Rockville Audi about a used car and got a quick response from Shane Lee, used car sales person there. Went to see the car the next day and met Shane Lee, a fantastic salesman and even better person. Shane Lee took me for a test drive in the vehicle, which was in immaculate shape minus a single bruise on the rear bumper. Shane Lee explained all of the technology in the car to me and helped me pair my phone and teach me how to use the GPS and other smart car features. In the end, I was very happy with the car and Shane Lee advocated for me and helped me settle a fair bargain for the vehicle with Rockville Audi. Not only was the car beautiful, but thanks to Shane Lee, the experience was beautiful. He went above and beyond to ensure I was as comfortable with the car as possible, asking the service department to put it on the lift so I could inspect the undercarriage as well as getting it detailed while I waited to see if we could get a blemish to buff out. Overall I feel like I got a fair deal on a certified 2015 Audi Q5. I could not be more pleased with Rockville Audi or my sales person Shane Lee for the vehicle and the help.

They delivered the car ahead of schedule. And even washed the car inside and pit

I called in a panic when my oil light came on and the service department (Bryan) kindly instructed me to come by so they could add oil. It turned into a full service call, but they squeezed me in, found a loaner car for me so I could get to work, and made the process as smooth as possible. The waiting room for service is very comfortable, clean and stocked with beverages and snacks. I am a very satisfied customer!

Excellent service; very friendly and very competent.

Nick was great, very easy to deal with. He was not high pressure, answered all my questions and made sure the title came through in a timely manner. .

They detailed my 2014 S4 and it looks like it just rolled off the lot like a 2018 Great Job guys, good price!!

Superb Service and Maintenance Outstanding staff and Mechanics Facilities could be expanded.

I was in and out. Always courteous and what can be said about the car. I love the car!

I brought my Q7 in for general maintenance. Within about 15 minutes from getting there, Brian, my service rep, had my loaner for me and was on my way. Brian called later that day to let me know my car was ready to go. I wasn’t able to get back that day so I was able to hold on to the loaner and return the next morning. I had a pretty quick check out and was on my way.

Awesome place to buy a car! Kenneth was great, laid back, informative and transparent. The gentleman who took care of our paperwork was just as wonderful. It was nice to work with honest people.

Flawless experience. Highly recommend using Rockville Audi for service

This was my first time buying a car, and I had a great experience at the Rockville Audi. I'd recommend this dealership to others. I went in to test drive the car, and left 2.5 hours later with a lightly-used vehicle. Chris and the finance rep made the process simple.

In/out very quick. everyone was very professional and nice

Worked with the salesman Keith and Business Manager Neil. They stayed until the late evening hours to see our purchase through. Keith allowed us to inspect the car without any of the sales pitch. Very relaxing experience. All our questions were answered. Business Manager Neil explained all our packages to us. He did not push packages that we would not need and helped us maximize the cars value. He is very competent and thoroughly explained to us the purchase we were making. In follow up requests, Keith was quick to respond and meet our objectives. He directly contacted the service department for a missing item that was missing from the vehicle.

We purchased our A4 and our Q3 from Rockville Audi and are pleased with both. The last time we were in, my husband's key needed to be re-programmed. Brian took care of the problem and now it is fine.

the experience was good, KENNETH CHANG, was very professional and courteous. the hole experience was good , but it took a long time.

Great service all around. Quick, attentive, knowledgeable and friendly.

Antonio Di Franco was a delight to work with. He is very personable and extremely knowledgeable about the Audi product line. He made my overall leasing experience very enjoyable. And, he persuaded me to upgrade to the S5 from the A5--about which I have no regrets. It's a great car.

I was pleased from the moment I walked through the showroom. I didn't feel obligated or pressured into buying a more expensive or larger vehicle than what I had intended. The whole process with trading a vehicle, financing and leaving that same day with the new ride was seamless. Joe was professional and personable...we'll definitely recommend him to anyone in the market for an Audi.

An overall satisfactory experience in dealing both with the salesman, sales manager and Finance person.

Very good service, great help- Attendant was very helpful.

Needed a car fast to replace my daily driver. Joe helped me get into an Audi S7. Stopped by to see it and complete the paperwork. Love it.

I had been eyeing the Q5 for about two years and told myself that when the time comes that I need a new car I was going to get me one. Well, the time came about three weeks ago, and the Q5 was all I could think about. I began my research and found a 2017 Q5 3.0 Turbo on-line at Rockville Audi. I had lived in Montgomery County, Md for 30 years and had just recently moved to Prince George’s County Maryland last year. I’m located a little closer to another Audi Dealership, but having grown up in Montgomery County and seeing Audi Rockville all the time I knew where I was buying my first Audi. Upon locating the vehicle on-line and calling to inquire about it, I had experienced professional and courteous service from the beginning. Jessica Boac greeted me on the phone and began the process by getting all of my information and sending me all of the information about the vehicle. After the appointment was set I arrived to be greeted by VIP service from Nate Jackson. Nate is top natch! Nate greeted my husband and I and walked us over to the vehicle that had been prepped and ready for us. He took us on a test drive that included the neighborhoods of Rockville as well as 270. This gave me the chance to feel both city and highway driving (good job, Nate). I immediately knew I wanted the vehicle. From the greeting to the signing of the contract, Rockville Audi was outstanding!!!!! Nate explained all the bells and whistles on my Q5 with knowledge, he worked my trade in a fair manner, and once we got to the contract Rick Baker closed us out. (Hope your shoulder is healing well Rick) I was very impressed with everyone I encountered at Rockville Audi and will gladly recommend them to any interested in purchasing an Audi. Thank you Rockville Audi for exceptional service, you’ll definitely see me again for all of my Q5’s service needs. Sharon

I’ve purchased three cars from Rockville Audi since 2003 and all three had been serviced by them including ones purchased from other dealerships.

Shane was great-he was balancing a lot that day because it was a Saturday and they had a lot going on. He insured the experience was to our expectation. Professional, friendly and accommodating.

I love Rockville Audi! A number One staff members. You can tell they are proud to work there. Best service I have ever experienced in 40 years of driving and, or buying cars!

This was my first time getting service at Rockville Audi since I bought my A8. All was exceptional. the annual service was completed within the promised timeframe and my car was well serviced and returned clean and fresh. Simply the best!

Joel my service advisor is the best, always friendly and makes the visit to the dealership enjoyable. Has a answer for every question and never makes me feel like I am a bother.

I recently went to Rockville Audi to purchase a Acura ILX they had which I found on cars.com. My sister & I met Nick. I told him which car I was looking at. He was very friendly & welcoming, he even offered us some snacks & beverages while we waited for him to locate the car on the lot so I could test drive it. The car was is great condition & it drives great. Then we met Neil who offered to find me financing through one of their companies but I already had financing through my bank so I didn?t have to worry about that part. Overall the experience was good & I would recommend them to family & friends who may be looking to purchase a new car.

I likke the facilty and sale person provides Good customer service

We contacted the dealership after finding the new vehicle (2018 Q7) we were looking for on CarGurus. Initially we talked to Lewis who was very polite and directed me to Keith Kinsey in sales. We were able to quickly and painlessly negotiate a deal with Keith. And once the deposit was taken care of, we drove to the dealership from out of state. Once we reached the dealership we were greeted and taken to our vehicle which had been prepped before our arrival and parked in an adjacent viewing area. Keith described all of the features to us in great detail and was very thorough and polite as well as knowledgeable. Rick in financing went over all the maintenance, warranty details, and protection packages with us. Rick also simplified the paperwork for us to streamline the whole purchasing experience. Rockville Audi truly had the best deal on the car we wanted and our experience with Lewis, Rick, and above all Keith Kinsey was an absolute pleasure. We look forward to purchasing our next Audi from Rockville in the near future, I highly recommend Rockville Audi. A+

We contacted the dealership after finding the new vehicle (2018 Q7) we were looking for on CarGurus. Initially we talked to Lewis who was very polite and directed me to Keith Kinsey in sales. We were able to quickly and painlessly negotiate a deal with Keith. And once the deposit was taken care of, we drove to the dealership from out of state. Once we reached the dealership we were greeted and taken to our vehicle which had been prepped before our arrival and parked in an adjacent viewing area. Keith described all of the features to us in great detail and was very thorough and polite as well as knowledgeable. Rick in financing went over all the maintenance, warranty details, and protection packages with us. Rick also simplified the paperwork for us to streamline the whole purchasing experience. Rockville Audi truly had the best deal on the car we wanted and our experience with Lewis, Rick, and above all Keith Kinsey was an absolute pleasure. We look forward to purchasing our next Audi from Rockville in the near future, I highly recommend Rockville Audi. A+

It was very good. I was told it would take approx 2 hours. It took about 90 min.

Very good customer service--eager to help and answer questions. Good coordination and communication of my needs between team members.

My experience was excellent. Joel is the best service advisor I ever had. I highly recommend him to anyone neesing advice.

Antonio was extremely helpful is explaining everything about the car and also made systematic follow up phone calls to ensure everything was OK after the purchase.

Excellent experience with our salesperson, Alex. No pressure no hassles. Extremely knowledgeable and responsive to our needs and purchasing parameters. I would not hesitate to return.

Great experience thanks to Jason Eden! Thank you Jason!

On the whole: excellent service. It gets pretty crowded, so plan accordingly. I can only assume that it?s so crowded because I?m not the only one who finds the service here so reliable. My rep, Joe, could not have been more helpful and accommodating. For any other warranty customers who want to ensure that the work they have done is up to standards, this is a dealership that can get it done.

The factory repair of my Audi Q5 was handled quickly, professionally and courteously by Rockville Audi. The loaner car was greatly appreciated and a nice touch. Well done

We worked with Nate and Brian. The people at this dealership set it above others. The team was easy to deal with, the process was straightforward, all of our concerns were addressed, and the dealership was able to find us a car that had exactly what we wanted in it (shipping it in from another dealership) and gave it to us for a fair price without any hidden costs. We didn't feel pressured to buy. And we love our new car. Great experience. Highly recommend.

Loved our salesman, Tristan. He was by far the most knowledgable car salesman I came across in my searching. I just wish the financing part hadn't taken so long or been so confusing. All in all, I'm very happy I purchased my new car at Rockville Audi.

My sales representative at Rockville Audi was Jean-Marc Perez Cohen. He was knowledgeable, helpful and easy going; the perfect sales rep in my opinion. Due to personal family circumstances, I needed to take an Audi Q7 for an extended test drive to show it to my wife at home who was unable to come to the dealership. Jean-Marc arranged this and was extremely helpful during the entire buying process.

Very friendly and efficient purchasing experience with Audi in Rockville.

Bought a pre-owned SQ5 from CarMax. Couple days later found out the adjustable armrest wouldn't stay locked in place. CarMax and my friend who has 2 Audis recommended Rockville Audi for repair. Service Adviser Joseph McDaniel greeted me, took down my info, and got a mechanic to check out the problem. Since they needed to order some parts, I needed to go back but Joe got me a free car wash just for the visit. Since the SQ5 is still under original manufacturer warranty, the repair was free. Joe didn't make me feel unwelcome even I didn't buy the SQ5 from them. He got me another free car wash after the repair. Very good customer service. I definitely will come back for other services and recommend my friends.

Without reservation I rate the experience as outstanding. The sales associate was patient, knowledgeable and through. The facilities are spotless and well appointed. The buying experience was unpressured and unhurried. The only negative portion of the entire experience was the extended (beyond the certified pre-owned warranty that came with the car) warranty sales pitch at the final close of the sale. I fully appreaciate that warranty sales help fund the dealership and thus enable them to provide the services and support I found so positive. However, unlike all other aspects of my experience, this portion of the entire experince did feel glaringly different, i.e., a bit pressured. However, it would be too harsh to rate the entire buying experience as less than stellar for this portion of the sale process. I would encourage prospective buyers to check out Rockville Audi. You owe it to yourself.

The 'check engine' warning lit up suddenly on my 2013 Audi 3 so I took it to Rockville Audi to determine what the problem was. They ran a bunch of diagnostics and informed me quite promptly that it was in fact quite minor--the oil dipstick was cracked and leaking air into the system. The service personnel were very good at communicating with me and fixing the problem--in this case, just ordering a new dipstick. They provided the results of their diagnostics and analyses that showed, very reassuringly, that the car is in great shape. I have had this car serviced at Rockville Audi on two separate occasions and each time they did a great job.

My car was serviced for routine 45,000 mile tune-up and they also performed the recall. I am pleased with the results.

Tristan Ary is an excellent sales person who helped us buy this car. I will recommend him to anyone who wants to buy an Audi in Maryland!

Thanks to the service team especially Brian for getting my car winter ready! When I leased my car I liked my Audi so much I purchased it. The service has always been top notch. When I leased and now as an owner I always appreciate the great customer service I receive.

I have bought and serviced three Audi's and one Porsche at this dealership. They strive to have a personal relationship with their customers.

Had an excellent buying experience with Alex Max. Would recommend to others.

Great overall experience. Michael in sales and Neil in finance did an outstanding job!!

Was very happy with the service! Got my car on time and absolutely clean!

My service advisor Ryan went above and beyond to make sure everything was taken care of at the time my car was being service. He was very professional, made sure that everything was covered and took the time to listen and resolve any problem or issue that I had and came back with a solution. Two Thumbs up for Ryan! Thank you!

Shane Lee, is a very charismatic and amicable sales man. He welcomed us and provided an excellent experience as a new Audi customer. Well versed and knowledgeable about Audi value and car functionality. Just and overall amazing experience!!! I am very impressed with Audi all around service.

Rockville Audi makes the service/maintenance of your vehicle very easy. On line reservations, loaner car available, very professional staff who explain everything needed, with no pressure for additional items and they get you in and out quickly. They do a nice job paying attention to the details.

Bought my A8 L from Rockville Audi in 2015 and have had car serviced there at each required mileage. It has been a pleasure dealing with the staff and in particularly my service advisor Joel Mugisha who is very courteous and listens and resolves all of my concerns or questions. Love the organization of a loaner car made available and ready for me when I arrive at my appointment as it was last week. Thanks for everything Joel and Audi

I bought my Audi A8 from Rockville Audi in 2015 and have it serviced at Rockville Audi at the required intervals. Each visit is very pleasant with little or no aggravation. If I require it a loaner car is provided while my car is in the shop. My service advisor Joel Mugishi makes every effort to attend to any questions or concerns I may have. It's a friendly and pleasant environment and a pleasure doing business with Joel.

Awesome customer service and very comfortable waiting area accommodations

I worked with several helpful people but primarily worked with Tristan Arey. He was helpful in every possible way and still is with any questions I have had after buying the car. Everyone was there was professional and very friendly. I drove over an hour to get to Rockville Audi and it worth every bit of the distance. I would highly recommend this location and their people to anyone.

Don't even think about going across the street to the BMW dealership. The sales staff and the management team are fantastic. Everyone seems happy and enthusiastic about their job. Brian Kim, Michael Zheng, and Antonio The delivery happened earlier than promised. Brian, Antonio Di'Franco were nothing short of amazing. I was a former BMW driver. The team here has made me a believer in the Audi brand. Fantastic experience!

Joel Mugisha is an outstanding Service Consultant!