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Recent Reviews from Audi Rockville
5
I had a good experience doing business with Audi Rockville. Kirk was assigned to help me with my trade in and the negotiation process was smooth. Finance process was good as well. I left Audi Rockville with a beautiful vehicle and recommend for your next vehicle purchase.
James Dixon
May 28, 2023
5
Emily Alison is fantastic!!! She is knowledgeable, attentive and she takes care from the initial paperwork for your forex Trade to the final details to support your closing. i was nervous knowing nothing about Forex trades as a first time investor but EMILY ALISON work me down through the process as i initially made an investment of $1,000 she traded on my account and made me a decent profit of $12,450 all she did within a week highly recommend Emily for your Forex/Crypto Trades inbox her now if you are ready to make money from binary trades Email: emilyalison691@gmail.com Whatsapp: +1(248) 266-2859
Honyx Oganize
May 27, 2023
5
Kenneth gave us all the time in the world. Very thorough and pleasant to interact with.
Rebecca Epstein
May 27, 2023
5
Had an Audi SQ5 with a malfunctioning driver's seat switch. Brian in service did a great job communicating with me and got it done for a very reasonable price. Cheers!
N Clancy
May 25, 2023
5
I want to single out Kenneth who was incredible!
Ben Zweifach
May 25, 2023
5
We had a pleasant experience buying the new Audi Q7 at Audi Rockville. Larry ensured we get the best customer service. We appreciate him for that. Jazmin was awesome. Very fun to talk to. He showed us multiple cars, that we drove. He also walked us thru many other options. He definitely helped us make the right choice that would fit our need.
sanjeev thapa
May 23, 2023
5
I just wanted to take a minute to rate my recent experience to repair my AUDI S5 at Audi Rockville. As you can see I gave it 5 stars. This was a very smooth process from beginning to end. More specifically I would give high praise to Steven Wilson Service Manager to staying true to his word. Not only was extremely genuine and gentleman, but also the true professional.
omid ghaemi
May 23, 2023
5
Great experience. Joe Nowlin was a pleasure to deal with. Nice guy, no pressure, and straight shooter.
Steve Calvery
May 23, 2023
5
I had a great experience buying my A3 here. Antonio, my salesman, was very gracious in taking care of me as a walk-in, and answered all of my questions. I had just been in a pretty bad car accident with my vehicle being totaled; so this was not the most fun circumstance to be buying under, but the dealership made it a smooth experience. The finance manager I worked with, Stacey, was also amazing to work with - we laughed from the time I walked in until the time I left her office. Overall one of the best car buying processes I've been through, and I think I'm officially converted to an Audi driver now.
Kayleigh Bealer
May 23, 2023
5
I was very pleased as mine was a rather complicated request. Nate Jackson was helpful, friendly, informative and very pleasant to work with. (this is my second response)
Leslie Anne
May 17, 2023
5
Kirk (Captain Kirk) was very awesome and supportive through the process of buying my car. Would highly recommend them. Thank you guys again!
John Ryan
May 17, 2023
5
Kirk was great.
Community Home Conservation LLC
May 14, 2023
5
Rockville Audi has always been my go-to! Always a seamless car buying experience. Car was delivered in magnificent condition and earlier than expected.
Tricia Cheng
May 11, 2023
5
I have been to this dealership in couple of time past and I got Zero help from anyone, but my current experience changed my views towards the Audi dealers in Rockville. My experience from the beginning to when the vehicle was delivered was amazing. The sales consultant, Manager, GM and the Finance manager all provided wonderful service. They all took their time to explain the whole process of the purchase and trade and answered my thousand and one questions. I was very very impressed. I have never had this level of service from audi before. Am glad I got the chance to work with the team during my purchase. Definitely will recommend.
Abiola Ayodeji
May 10, 2023
5
I recently purchased an Audi from Audi Rockville. Joe Nowlin helped us during the entire process. Joe was knowledgeable, professional and overall a pleasure to deal with. I will buy from Joe and Audi Rockville again because of the great service and buying experience, and would certainly recommend him to my friends and family.
David Kaye
May 10, 2023
5
Tae Yeon was a great salesperson. Kind, patient and helpful. He gave clear info and was never pushy. I’d be happy to do business with you and would definitely recommend this place to my friends and colleagues.
Andres Villamizar
May 9, 2023
5
Everyone was extremely nice and helpful! Both Chris’s were great!
Mindy Lipowitz
May 5, 2023
5
Great experience. Everyone was very helpful, knowledgeable and friendly. Fair price for a great car.
Diane Rowland
May 4, 2023
5
My experience was great and everyone was helpful
Patience Odame
May 3, 2023
5
Jean-Marc Perez Cohen was very helpful and has a lot of product knowledge. He was a joy to work with and his passion for cars and customers shines brightly. I felt he had my best interest in mind, he wasn’t pushy or aggressive whatsoever. Highly recommend working with Jean-Marc and I love my Audi Q5 Sportback!
Regina Coleman
May 2, 2023
5
I had a great experience at Audi Rockville. In particular, I appreciated my salesman Kirk (Captain Kirk). He was patient, knowledgeable, helpful, and a class act. He’s the reason my family and I purchased a car at the dealer and I will recommend him and his dealer to anyone in the market for an Audi.
Joey Libera
May 2, 2023
5
Chris Kutrumbis was very helpful getting the car we wanted and went above and beyond making sure it got to the rockville location on the same day. Thank you Chris!
Gary fain
Apr 30, 2023
5
Antonio DiFranci is great!!! He is personable, professional, positive and patient. He worked with me twice to find the car I eventually purchased. The first time, I came into the showroom with a specific car in mind, having done my own research. The car was available with all the features I wanted. Yet, when it came time to purchase I dragged my feet about buying the car. My inaction was probably disappointing for Antonio, because he had worked really hard. Yet, he was never rude or impatient. He maintained his professionalism. As a customer, this was so important. Additionally, I saw how rude his co-worker, that sits directly behind him, was when he asked for directions as to where to find something. This behavior, from a customer vantage point, was totally uncalled for. Antonio’s positive personality made me come back into the dealership and try again to find a new car. The second time, we sat down to find what other car might work, given my criteria. Antonio listened to me, without the misogyny female customers experience when dealing with members of the car industry, be it mechanics or salesmen. We were successful, at last!! It was a pleasant experience for me and members of my family.
Jeryl Johnson
Apr 27, 2023
5
Amazing team. Nate was super helpful and fun to interact with. Chris on the finance team was very professional and went above and beyond to help
Zachary D'Ooge
Apr 26, 2023
5
Great purchase experience! Keneth was the absolute best sales person, and Chris made sure the numbers worked 😉 Thank you gentlemen!
Valentina Hepler
Apr 25, 2023
5
Amazing customer support and outreach from the staff. Would recommend this dealership to anyone seeking an Audi.
Ethan Beale
Apr 21, 2023
5
I never thought that binary trading could be this profitable and legit until I came across Mrs Ariana Carlos who God has used to redeemed me financially when i was confused on how to invest in any profitable business. I have made cashout twice now without any hindrance. I therefore recommend Mrs Ariana to who ever is interested in trading. I investing $500 & I cash out $6,400 within a week. I don't know how to thank Mrs Ariana Carlos I really appreciate what you have done for me... you can reach Her through Her details down below. E-mail: arianacarlos701@gmail.com WhatsApp:+12136409211
Gift Boy
Apr 21, 2023
5
Joe Nowlin is my sales rep, he was great. Wasn’t pushy like a typical salesman. Helped me pick the right car.
Naveen Kumar
Apr 18, 2023
5
Tae was absolutely amazing! He never rushed me in my decision and fought for me to get the car and deal I needed. Thank you Tae!
Kayla Tullis
Apr 18, 2023
5
Marcus Oh and sales team was exceptional with streamline process and making purchase easy. They got the perfect spec / model we wanted and best financing quickly with easy delivery process. Larry General Manager was very friendly and wonderful and highly recommend Audi of Rockville for future purchases.
D Kim
Apr 12, 2023
5
Service staff was very personal , attentive, and informed. I felt like a VIP and the results matched their efforts. I am a happy customer and highly recommend!!
Don Richardson
Apr 11, 2023
5
It was great. No price haggling, good trade offer. Finished in under 2 hours, didn't expect to leave with a car, only came in to test drive. Glad I was able to get Joe a sale.
Tawanda Bridgeforth
Apr 8, 2023
5
Tae is amazing sales
kanf kang
Apr 7, 2023
5
The car I bought is fantastic! The service was fantastic! Audio Rockville will definitely be my top place to go when I need a car in the future. Thanks,
Ibrahim Er
Apr 7, 2023
5
Great and easy experience from the salesman(Jass), to the financial manager, to the team in service department, I had to go back after I purchased the vehicle for a minor issue and the service specialist Cameron, went above and beyond to make sure everything came out well. Overall it was a pleasant experience, definitely got the feeling of them actually caring about their customer’s, then just another sale. I would definitely comeback in the future.
christopher caicedo
Apr 5, 2023
5
It was Saturday morning and last day of the month which was probably the busiest day at the dealership. At 8:30am we decided to make an appointment to come in and look at a few cars at 2pm. As we stepped in, we noticed it was a full house and thought, maybe we should come back another time. But since we already made the appointment, we didn't want to cancel. To start off, Kenneth was very friendly and very attentive even though he was running around making sure everyone was taken care of. We were promptly handed the key after I submitted my driver license and insurance information. Once we came back with the test drive, we were presented very fair numbers and decided to move forward with the purchase. Kenneth quickly gathered all the paperwork and quickly and smoothly transferred us to Chris for financing. Chris was also amazing and very friendly, He claimed he is the fastest Financial manager there and I believe it, we were done in less than 10 min! We really dread coming to dealerships but this has completely changed our minds, we couldn't have asked for a better experience! After the purchase, Kenneth has reached out to make sure everything was good, the attention to detail is amazing! We will probably be buying another car from Audi Rockville in the next few months for my girlfriend. Thanks again for your amazing service!
Steven Chan
Apr 5, 2023
5
Great customer service, very knowledgeable staff and attention to details, repeat customer
Lara Bennani-Fella
Apr 5, 2023
5
Great and easy experience from the salesman(Jass), to the financial manager, to the team in service department, I had to go back after I purchased the vehicle for a minor issue and the service specialist Cameron, went above and beyond to make sure everything came out well. Overall it was a pleasant experience, definitely got the feeling of them actually caring about their customer?s, then just another sale. I would definitely comeback in the future.
Luzdey Gonzalez De Caicedo
Apr 5, 2023
5
I expected 5 star service from a luxury car dealer. I got 5 star service. My service advisor, Noel, deserves a special shout out for his attention to detail, total professionalism and thoroughness of ensuring I with satisfied in everything. There are other Audi dealers closer to me which treated me ok but not special. I will drive the extra miles to take my S7 to Rockville Audi from now on.
Toonces TheDrivingCat
Apr 2, 2023
5
I had a wonderful experience thanks to Jean Marc. This was my first time purchasing a car and Jean Marc made the process so easy. He was transparent and patient with all of my questions. I never felt rushed or pressured to make a decision and he did an amazing job finding me the Audi Q5 of my dreams in the most beautiful and unique green color. I know I will love this car for years to come and when it is time to replace it, I look forward to working with Jean Marc again on my next Audi.
Durezehra Naqvi
Apr 1, 2023
5
It was exceptional!
Candace Berry
Apr 1, 2023
5
So easy, with no pressure, and a seamless process.
Andrew Williams
Mar 31, 2023
5
I had a wonderful experience at Audi Rockville with my salesman, Jean Marc. As someone who was purchasing a car for the first time, Jean Marc was extremely patient with all of my questions and transparent with the details concerning this purchase. He worked with me over several weeks to narrow down my options so that I could make the best decision. I never felt pressured or rushed and appreciated his availability to me over text. I've always heard about how stressful purchasing a car can be, but Jean Marc made it so easy. I'm now the owner of a gorgeous Audi Q5 and I could not be happier. I will be recommending Jean Marc to anyone in the area who is looking to purchase an Audi.
Durezehra Naqvi
Mar 31, 2023
5
The whole process was easy, never did it feel uncomfortable. Did my research price point was quality as well.
AW
Mar 31, 2023
5
Chris and Hamid were great! Professional, friendly, and accommodating. Bonus points for having ice cream for my six year old! Overall great dealership!
Jade Stinchcomb
Mar 30, 2023
5
Excellent experience in every way. This is my 6th Audi from this dealership.
Andrea Rojchin
Mar 30, 2023
5
It is almost like the 2017 q5 has never run better. Thank you for the attention to my Audi, really appreciate keeping my vehicles up to par! Great trustworthy place.
leslie anderson
Mar 28, 2023
5
Great overall experience at Audi Rockville I recommend them to anyone looking to be an Audi Fan….Huge Shoutout to Joe Nowlin my sales representative and Larry Sevrin General Manager they handled my sale with great professionalism
Pam Crider
Mar 28, 2023
5
I would highly recommend Tae in Audi Rockville. I called multiple Audi dealerships in Maryland he was by far the best to work with! He was able to find me the exact car I was looking for, was extremely responsive, had everything prepared and ready to go when I arrived to the dealership, and overall made the car buying experience enjoyable.
Julie Reahl
Mar 28, 2023
5
I recently leased as new Q3 S Linr from Rockville Audi. This is the fifth Audi my wife and I have purchased from this dealership. We would never think of going anywhere else. The staff is outstanding, particularly Keneth Chang who I worked with to seal the deal. The general manager Larry Sevrin is fantastic, personable and reasonable. The dealership is clean and welcoming and the service department is great to deal with as well.
BobbyC
Mar 27, 2023
5
Everything went well front start to end. Everyone was helpfull and professional. Salesperson Jazmin Czinic was great. Five stars for Rockville Audi.
meavalos65
Mar 25, 2023
5
definitely look for Jean-Marc if you want an excellent experience
Richard Lee
Mar 22, 2023
5
I had a great experience working with sales representative, Kenneth Chang, at the Rockville Audi. Kenneth made the purchasing process very easy. He answered my questions before, during, and after my purchase. Kenneth was very professional, friendly, and honest. I am very happy with my Audi Q5. The overall experience was very positive. I highly recommend this dealership.
Angela Tivnan
Mar 21, 2023
5
A great experience from start to finish. Tae and Marcus were incredible to work with. Rockville is a drive for us, but was worth the trip. Tae went over every detail of our new Q8. Would recommend making the drive from NoVA!
Mike Whatley
Mar 20, 2023
5
The smoothest car buying experience ever! The staff at Audi Rockville were attentive and professional. I was so impressed with how quickly the whole process took. Everyone at the dealership seemed like they were all there for just me. My car is absolutely pristine...I am enjoying it more every day!
Marni Watson
Mar 15, 2023
5
The best car buying experience.
Kariem Perry
Mar 15, 2023
5
Karl Pugh was a gentleman - he was upfront and honest and did everything he could to help me get a rare color and version of the car I needed.
HB
Mar 15, 2023
5
Excellent customer service throughout the whole purchasing process. Easy to work with with and appreciate all the communication.
Sandra Lobring
Mar 14, 2023
5
This past Monday I had the liberty of working with Kenneth at the Rockville Audi dealership and I must say the customer service experience was exemplary! Kenneth assisted me in my trade process, explained to me the step by step process, assisted me successfully setting up my Audi profile and more. Since being at the dealership I’ve raved about Kenneth and his service. Being young buying a car can be intimidating but he made my transaction easy and seamless. I’d recommend anyone to the Rockville Audi location to work with him!
Deanna Ashley
Mar 14, 2023
5
Excellent attention and customer service!!
Ruby Panju-Merali
Mar 11, 2023
5
I interacted with 3 different people from initial contact, sales, and electronically signing paperwork. Everyone was courteous, professional and knowledgeable. The negotiation process went smoothly. They accepted my trade and the previously discussed allowance without question. the new car was equipped as indicated. The new S3 ran well during the 5 hour drive home. One of the best car buying experiences I have had.
John Tallis
Mar 11, 2023
5
Highly recommended to buy car from Audi Rockville. I got both cars from there and the sales person name Jas was patience helping me to make decisions. Will be back soon and overall excellent!!!
Hideki Koga
Mar 9, 2023
5
I recently purchased a car from Audi of Rockville. I was very pleased with the whole experience. Kenneth and Larry were very professional. The transaction was very smooth and quick. I would definitely do business again at Audi of Rockville.
Kariem Perry
Mar 7, 2023
5
Mike Zheng and his sales staff went above and beyond to help me lease my new Audi S3. He was kind, courteous, and patient with all my questions. He was willing to move the car right off the showroom floor for me. I will always give Audi Rockville my business. They have the best customer service!
Jacqueline Guers
Mar 6, 2023
5
I had the pleasure of selling my leased vehicle to Audi of Rockville and it was such an amazing experience! Joseph Davis was my point of contact and he made the whole process so fast and easy. I was blown away by how knowledgeable and efficient the entire staff was. The best part of my experience was how much they valued my time. Selling a car can be a real hassle, but they made it seamless and hassle-free. I truly appreciated their excellent customer service and the care they put into making sure everything went smoothly. Overall, I highly recommend Audi of Rockville to anyone looking to buy or sell a vehicle. The team there is outstanding, and I cannot thank them enough for making this experience such a positive one. I will definitely be going back to Audi of Rockville in the future. Thanks again, guys!
Josh Yanetsko
Mar 3, 2023
5
Wonderful experience, everyone was working to meet my needs, I was so impressed about how seamless and easy my car buying experience was. And I absolutely love my vehicle, thank you Audi of Rockville!!
Marni Watson
Mar 1, 2023
5
Salesman Tae did a great job showing us around the dealership, he was patient, insightful. We ended up getting the car we wanted
Chris Jiang
Feb 28, 2023
5
Great dealership. Beautiful, spacious, well stocked dealership. Tristan is a class act sales rep. Larry, excellent manager, greeted us and made sure everything was running smoothly. Free ice cream sandwiches while you visit is a sweet bonus.
Jean Falvey
Feb 27, 2023
5
Great buying experience with Kenneth. Excellent, respectful and knowledgeable customer service
KD
Feb 27, 2023
5
The sales rep listened to what I wanted and presented product options that fit my needs.
Jane Kitson
Feb 25, 2023
5
My salesperson was attentive, knowledgeable, responsive, friendly, professional and accommodating. He went out of his way to help me find and select the right car and was very patient while I weighed my options. The finance team was also great-they were fast and solution-oriented. I was also very impressed with the volume and variety of inventory at this dealer.
Valerie G.
Feb 17, 2023
5
Initially I was reluctant to buy a new car although I needed one badly. I was afraid I would be pressured into buying something that I didn’t really want. Joe Nowlin completely understood my hesitations, changed my perceptions of buying a car and provided me with exceptional customer service and kindness. I’m an Audi fan forever and will be purchasing my next vehicle from Joe without a doubt!
Karla Hill
Feb 13, 2023
5
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ẞlîm Àuthïé Wæh Kæßïë
Feb 13, 2023
5
We purchased an Audi from this dealership and I have to say it was the best car buying experience ever. -Exceptional Customer Service, no back and forth because we were getting a great deal from the start -Nate and Chris were so very patient with us on a Saturday evening. We came in at about 5:30pm due to my husband's work schedule that day and they close at 6pm. Nate and Chris not only stayed after hours to make sure we were able to take our new car home that evening, they were so friendly and such positive energy. They were so helpful and professional. -Chris was so helpful and knowledgeable in explaining our financing and coverage options with us. My 6 year old also really appreciated the coloring packet he gave her. :-) -Nate was so helpful in answering all of the questions we had regarding the features of the vehicle and the purchasing process. I think this is the longest review I've written :-) but I wanted to make sure I captured everything about how truly awesome these two Audi sales and finance managers are. Thank you for a wonderful and relaxing sales experience. I'm so beyond happy with my purchase!
Sylvia Becker
Feb 12, 2023
5
Rockville Audi is the best dealership to buy an Audi. Kenneth Chang was great to work with…he made our buying experience enjoyable and less stressful. He truly listens to your needs and makes sure you are completely satisfied. Outstanding service.
Roxanne V Aguilar
Feb 11, 2023
4
Great service. Joe McDaniel is really good at his job. I do have an issue however with the Audi coupon system. I take issue with the fact that the advisors don’t automatically ask the customers if they have coupons. I also don’t know why I have to print out a coupon. Everything is handled electronically now so it seems like requiring a customer to print something out is a barrier to using the coupon. Do better Audi!! We all spend a lot of money for service at your dealerships.
Laura Minor
Feb 11, 2023
5
The entire order and sales process was tremendous. Tristan kept us informed at every step as the car was being manufactured, shipped and delivered to Rockville Audi. I will definitely be working with Rockville Audi and Tristan in the future for our next Audi purchase. Thanks again and really enjoying the Allroad.
Dan Hopkins
Feb 11, 2023
5
The buying experience was awesome! I negotiated the price online and came to pick up the car and all the paperwork was an order. It was perfect!
Chad Nyce
Feb 9, 2023
4
The service was good. very good about communicating and getting back promptly on all the questions
Sonal Thakkar
Feb 7, 2023
5
Joe Davis helped me with all my questions in a timely matter. Thanks.
Giogio Wu
Feb 7, 2023
5
It was a great experience working with Audi Brand specialist, Kirk Saray. He made the whole process of purchasing our used Audi Q3 very easy and smooth. We would highly recommend him to everyone. Great job!
Pete Kovacevic
Feb 4, 2023
5
Audi Rockville made my car buying experience a great one. My salesman Kirk was very informative and eager to ensure all of my questions and concerns were satisfied. I have been a Mercedes Benz driver for over 20 years and I am so exited to have switched to the Audi family!
Asha Davis
Feb 3, 2023
5
From the start, the service was top notch. Chris greeted us and proceeded to show us the cars that were close to our price range and must haves. We finally narrowed it down to the one . Again, Chris made sure every step went smoothly for us! I love my beautiful car!
Sophia Khani-Rich
Feb 2, 2023
5
I had a great experience at Audi of Rockville! If you want a low pressure auto dealer this is the place. They are friendly and will really work with you to get you in the vehicle you need. Tae Yeon, was great relaxed and friendly and spoke with the manager on my behalf and got me a great deal, I highly recommend him as your advisor/salesman. He is extremely friendly and polite!
Walid Nazari
Jan 31, 2023
5
Excellent buying experience. Worked with Larry Sevrin, General Manager, and Kirkor Saraydaroglu.
Janet Goldstein
Jan 31, 2023
5
I cant say it enough on how simple and pleasant it was to buy a car from Audi Rockville and Kenneth my Brand Specialist. It was a phone purchase for a car that was still in Germany. By the time it arrived the deal was worked out and it only took an hour to pick the car up and take it home. I wish it had been a bit longer. Great service and good business from this Audi location.
CT Smith
Jan 31, 2023
5
Jean-Marc was our sales associate and did a great job of helping us with our order/purchase. He kept us informed and up to date during the entire process. Larry, the manager also helped us along the way. Great customer service at Audi Rockville.
Ana Fallon
Jan 31, 2023
5
The process was online and very easy . Didn?t have to waste time at the dealership
Sudath Munasinghe
Jan 31, 2023
5
Tristan was personable, well-versed in both the Toyota Rav4 I was looking at and the Audi Q3. He showed me the difference between top of the line everything in a car versus the more basic model. He never pushed me to make a decision, answered all my questions and was wonderful about letting me test drive and request various cars to take out. I would highly recommend Tristan at Audi Rockville!
A. Albright
Jan 31, 2023
5
Awesome all around. Did not feel pressured at all. Nate was a really good salesman. They make buying a car enjoyable rather than being such a hassle. Would definitely go back.
stephen see
Jan 30, 2023
5
Karl did a great job showing me options and then walking me through every single element of the vehicle. Awesome!
christyne nasbe
Jan 29, 2023
5
Everything was fast easy and very smooth and very comfortable with my purchase
Terry H
Jan 29, 2023
5
I just bought a 2023 Q5 at Audi Rockville and I have only praise for Jean-Marc Perez Cohen, the salesman who I worked with. He was very personable and patient, and incredibly knowledgeable about the car. He made the experience of buying a new car enjoyable, not at all pressured. Jean-Marc was thorough in explaining all the features of the car, and invited me to return with more questions after I've had a chance to drive the car a couple weeks. I also had a very positive experience with Chris in the finance office. He was professional and patient in reviewing the features, coverage, and cost of Audi Care plan and warranty plans. I must say I am a very satisfied customer and can enthusiastically recommend Audi Rockville to anyone interested in buying an Audi.
James Levine
Jan 28, 2023
5
Much better customer experience than we had at the half dozen other dealerships we visited in the area, with absolutely no sales pressure and a very friendly atmosphere. Jass was great and even let us test drive the car a second time to confirm it would fit in our home parking area before purchase. The whole process was very smooth. Would definitely buy here again.
Cameron Stokes
Jan 27, 2023
5
Audi Rockville is the best dealership to buy an Audi. Kenneth Chang was great to work with. He made our buying experience enjoyable & less stressful. He’s very respectful and listens to your needs. Outstanding service and dealership.
Roxanne V Aguilar
Jan 26, 2023
4
The overall experience was good but i wish that they replaced the door key battery that was showing a low battery, the car came with no spare key and no floor mats. they only filled fuel with 1/2 of the tanks. i would score this five stars but with all the above issues i would only scored 4 stars
maurice okafor
Jan 26, 2023
5
Audi Rockville is the best dealership to buy an Audi. Kenneth Chang was great to work with. He made our buying experience enjoyable & less stressful. He’s very respectful and listens to your needs. Outstanding service and dealership. Will definitely come back to this dealership to buy another Audi when we’re in the market for another vehicle.
Roxanne V Aguilar
Jan 26, 2023
5
Great experience. My salesman Tae was very knowledgeable, helpful and patient. Seamless process with financing. Whole process took 15mins. Excellent customer experience and satisfaction
Travian Lewis
Jan 20, 2023
5
Tristan Arey did a great job getting me squared away with a three-year-old Q5 and following through on a number of other items to make it a perfect by experience. Highly recommend.
Steve C
Jan 19, 2023
5
Wonderful experience at Audi of Rockville. Tristan helped us purchase our new Audi Q3. He was attentive, patient, and answered all questions. I would highly recommend the dealership and Tristan as a sales associate.
Julia Kirvan
Jan 14, 2023
5
After 20+ years as a loyal Infiniti driver, switched to Audi Q3 for its visibility, handling ease, size and attention to detail. Within in 3 days the car in the color and packaging I was looking for was in my drive. My sales associate, Chris Kutrumbis, did a nice job answering my questions and was courteous and genuinely committed to making sure I knew the car and its performance. I'm a fan!
Gwen Mayes
Jan 13, 2023
5
Go see Kirk. He is amazing to work with. He took us on a 10/10 test drive and was very patient throughout the whole process. The finance person was great too, super fast and professional. The whole team made us feel welcome and valued as customers.
Dominik Schmidt
Jan 13, 2023
5
Top notch service! Despite post covid staffing strains, Rockville Audi has always kept it 5 star.
Maqbool Khan
Jan 12, 2023
5
Great salesman and sales managers. Rockville Audi made the buying experience pleasant and easy. Kirk was the bomb. He took the time to go over all the details and features on the S5 and was very pleasant to work with. I would highly recommend him and this dealership.
Liz Berrier
Jan 12, 2023
5
Overall great first experience. Team was friendly, efficient and made the process enjoyable. Really liked working with Nate Jackson and will continue to turn to Audi Rockville for future auto needs.
Brett Feldman
Jan 12, 2023
5
Karl, did a super job, wast fast, accommodating& very friendly
Sudath Munasinghe
Jan 11, 2023
5
I’m very happy with my entire experience at Rockville Audi, and I can’t say enough great things about my salesman…Tristan Arey! Tristan was super responsive, upfront; he kept his word, and went above and beyond to make sure my experience was like no other. Not to many people in any profession will go above and beyond. Communication, professional, knowledge, straight no chaser!! When you find people like Tristan, they should be acknowledged! Thank you Tristan! My experience with Chris in finance was equally pleasant. I found him to be very professional, knowledgeable, and helpful in guiding me and providing me with options. Overall my experience was A+ with Rockville Audi! Thank you again! Rodney J.
Rodney Jefferson
Jan 11, 2023
5
Everyone at the dealership was friendly,professional and helpful. This is the third car that I have leased from Rockville Audi . Even though I don?t live in Maryland I go back to Rockville Audi because of the new car and service departments. I continue to be very pleased.
Mary Power
Jan 11, 2023
5
This is my 3rd car from Rockville Audi! My Sales representative Tae and the whole staff go out of there way to help meet my needs!
jeffensor106
Jan 7, 2023
5
We had a great experience at Audi Rockville! Tristan Arey was knowledgeable, professional, and friendly. It was one of the easiest car buying experiences we have had. Tristan followed up with us and quickly answered our questions or found someone that could. Great experience at Audi Rockville!
J Lanphear
Jan 7, 2023
5
Excellent experience from start to finish
EDDRICK CASON
Jan 7, 2023
5
Purchased an Audi A3- Premium Plus from Rockville Audi Dealer on New Year's Eve (12/31/22). Mr. Kenneth Chang, the Salesperson, did a fantastic job in assisting me and my wife to acquire this lovely car. I'd recommend any person who wants to buy an Audi vehicle to contact him.
Jeff Lin
Jan 6, 2023
5
I lost my job during the Covid 19 lock down without a pay off from my company, life haven't been easy for me and my family, until a very good genuine friends of mine introduced a reliable forex manager to me Mrs TAISHA CARSON who gives me the opportunity to start up with the some of $1000 and i watch my trade grow into $11,700 with 7 days, that's was the beginning of my success in life and since then I've never been lack of anything of which money can buy because of my profit in every trading circle i always earn money easily, this had been my testimony since then you can also give her a try if you might be doubting me Contact her via Email: taishacarson025@gmail.com WhatsApp :+1(910)502-3651 you can also narrate her to your friends and public.
Minenhlerh Sbahle
Jan 6, 2023
5
Best experience with Mr Kirk Saray , Recently bought used Car, Mr Kirk is the best. and finance manager forgot her name , she was very helpful to close deal.
Vik Maan
Jan 5, 2023
5
This is my second time purchasing a vehicle from Audi Rockville, and they never disappoint. My Salesman was Tae both times and he always takes great care of me. They've updated the inside of the dealership since my last purchase, and it certainly exceeded my expectations. Everything was A1 from the set up, to the snacks, down to overall comfort and functionality. Staff are always friendly and helpful as well. I'll definitely be returning in the future!
Janayia Lemon
Jan 5, 2023
5
I liked the salesman. He was very knowledgeable and educated me on the difference between a Q3 and a Q5
Heesoo Oh
Jan 4, 2023
5
Purchasing a vehicle on line is not necessarily the easiest, most non stressful thing one can do, but both Tristan and Chris made it comfortable, stressless and seamless. The certified pre owned Q5 I purchased is exactly what I hoped it would be from photos and particularly Tristan’s description. Excellent experience beginning to end. Thank you!
Mary Zihal
Jan 3, 2023
5
If you want amazing customer service during your buying experience then hit up Tristan Arey at Rockville Audi I ordered an RS7 from them and just picked it up a few days ago. Tristan was great to work with to test drive one of the models they had on the lot so I could be sure I had the right car before having the manufacturer build it Audi had the perfect paint color for the car as well so I didn't need to order aftermarket paininting Wish the rims were a bit darker than what they had available but overall the car is an amazing beast and Tristan did a great job of keeping me updated throughout the waiting period Head over there right now and ask Tristan!
Casey Hale
Jan 3, 2023
5
Great customer service
Yetunde Patrick
Jan 1, 2023
5
Excellent
Ousmane Diagana
Jan 1, 2023
5
Phoebe S., in the service department, was wonderful to work with.
Michael Gottlieb
Jan 1, 2023
5
Rockville Audi was exceptional to deal with on my 2023 Etron purchase. I worked with Jass to order the car in July, 2022 and the car came in several months ahead of schedule which enabled me to qualify for the $7,500 tax credit in 2022. Although Audi USA increased the price of the vehicles on Dec 1, 2022 before the SUV came in, Rockville Audi worked with me to minimize the price increase and went a step further and obtained better financing for me then I could. In addition, Larry worked with me on my 2014 A5 trade in and gave me a better price than I could obtain anywhere else. The 2023 Etron is a dream to drive, with no road noise / quiet interior, tremendous Audi MMI system, and feels like you are in a airplane driving above the road. In summary, I am very satisfied with the 2023 Etron and would highly recommend you buy you next Audi from Jass and Larry at Rockville Audi. Thanks gentlemen. G. Colton
Gary Colton
Jan 1, 2023
5
Great experience for us Jean Marc and the general manager …along with the gentleman who sold me the warranty they are good guys ..Superior! Jean Marc insisted that I take my time and try all the cars of interest. Thanks for not pushing me tooo hard! Thanks for letting me make up my own mind, sir. Thanks for your service!
DeAnna Davis
Jan 1, 2023
5
Amazing dealership with amazing staff. Tristan & Chris were super helpful & made the buying process super easy.
Alex Settle
Dec 29, 2022
5
Jordan and the rest of the team were great. Informative and helpful
Andrea Finn
Dec 28, 2022
5
This is the second Audi we purchased from Nate, got an e-tron in August and a Quattro last Saturday. It’s been an absolute pleasure working with Nate, we got what we needed both times and this second purchase took even less time than the first. We really felt taken care of. Highly recommend!!
Aisha Satterwhite Chavers
Dec 28, 2022
5
My experience at Audi of Rockville was excellent. I was promptly greeted at the front desk and was quickly introduced to one of the specialists. I was in the market for an S3. The specialist was very knowledgeable about this vehicle. He was friendly and worked to gain my trust. I ultimately purchased an S3 from this location. The specialist was able to answer all my questions and was professional throughout the entire process.
Joe Intique
Dec 26, 2022
5
Hello Larry, I had a fantastic experience doing business with Rockville Audi. The showroom is first class and staff are wonderful. Never seen so many happy faces around. Very professional environment. I will not hesitate to recommend your dealership to my friends and associates. Special thanks to Jordan. Have a great holiday season. All the best, Dan A
Daniel M. Agustin
Dec 22, 2022
5
The toughest part of buying our 2023 Q5 is my wife coming up with a name for it. Our sales associate, Chris Kutrumbis, went above and beyond to get us the vehicle that we wanted. It all happened so quickly and seamlessly and turned out to be a wonderful experience. Chris is definitely a 10 star rep and deserve all thumbs up in our book. Chris worked to get the best vehicle for us and it is a PERFECT addition to our family and now we consider Audi, as a whole, a part of our family as well!
Tyrus Morring
Dec 21, 2022
5
Antonio at MOCO Audi was an expert at guiding us through the buying process. We knew what to expect, as this was not our 1st Audi, and it will not be our last. We love our new car; she's sleek, sophisticated and drives incredibly. And, the service has always been top notch!
Megan Dankovich
Dec 19, 2022
5
I recently purchased my third Audi from Rockville Audi. Jean-Marc, the brand representative who assisted me, was very knowledgeable on the models I was interested in, supportive, very courteous, and patient.
Subramaniam Krishnan
Dec 15, 2022
5
Everyone at the dealership was extremely polite and personable. From the sales team to finance, everyone made us feel looked after the entire time, even when we were nit-picking price packages. We had our two kids with us, and our finance person got them chairs, coloring books and crayons, and made sure to make them feel important too.
Matthew Fowle
Dec 15, 2022
5
Went for annual maintenance, Customer service experience was great, Service consultant suggested the required service and never tried to upsell any unnecessary fixes. My car was serviced on time, was clean inside and out. I am satisfied with overall experience I got from Rockville Audi.
Ganesh M
Dec 15, 2022
5
excellent customer service, detail explanation of each car and differences, Kirk Saray is exceptional salesman.
Fatih Guner
Dec 15, 2022
5
Marcus and his team is exceptional. They were very informative and helpful throughout the process. Streamline quick process, highly recommend
Daeho Kim
Dec 14, 2022
5
I walked away with so much more then just a new car. My entire experience was wonderful at Rockville Audi. Antonio was magnificent. He was attentive, patient, person centered. Antonio didn?t just sell me a car, but he provided me knowledge, guidance and walked me through the entire process. He knew what I wanted and provided excellent communication via text, email and phone. I never felt rushed, never felt pressured, the entire Rockville team was incredible
Mariet Benites
Dec 14, 2022
5
Excellent Jean Marc thanks for letting me make up my own mind and for providing me with a laid back experience?
Jacqueline Davis
Dec 13, 2022
5
Staff was very knowledgeable and treated me with respect. They didn’t pressure me into purchasing a vehicle—they allowed me to take my time and decide what I was going to do.
Patricia Prude
Dec 12, 2022
5
Nate Jackson did an amazing job from the time he welcomed us all the way to the end when the last signature was penned on paper for the purchase. Thanks team for the great relationship.
Victory Aj
Dec 10, 2022
5
The sales guy is an amazing guy.
Bahiru Motuma
Dec 10, 2022
5
Great Experience!!! They had the car all cleaned up and ready to go. Even stayed late for me to pick it up the same day I landed. Will Reccomend your dealership to anyone looking to purchase a vehicle. Top Notch!! Excellent Communication by Kenneth Chang!!!
David Anderson
Dec 8, 2022
5
The staff was great!! Very knowledgeable of the vehicle i purchased and Jean-Marc was a tremendous partner in the sales group.
Kevin Bunn
Dec 7, 2022
5
I had the pleasure of working with Jass in purchasing my 2020 Audi Q5. He was so responsive and attentive to my questions and concerns. This has been the best and smoothest car buying and customer service experience that I’ve had thus far. Thank you Jass!
Jae
Dec 6, 2022
5
Sold my car here. Great deal and no hidden processing fees. Karl is very professional and answered my questions. Strongly recommended.
Yongle Zhang
Dec 5, 2022
5
I loved my experience with Audi Rockville! The Audi Expert, Jordan Stubbs, was knowledgeable, laid back, friendly responsible and professional. He made the whole car buying experience the easiest I've ever had. He was very thorough, forthright and had a "no pressure" approach to the whole process, which I really appreciate. If you're thinking of getting an Audi, definitely check out Audi Rockville and ask for Jordan. You won't regret it! Aces!
Jeffrey Linares
Dec 4, 2022
5
Jazz was great.
David Wolmark
Dec 4, 2022
5
Copy The toughest part of buying our 2023 Q5 is my wife coming up with a name for it. Our sales associate, Chris Kutrumbis, went above and beyond to get us the vehicle that we wanted. It all happened so quickly and seamlessly and turned out to be a wonderful experience. Chris is definitely a 10 star rep and deserve all thumbs up in our book. Chris worked to get the best vehicle for us and it is a PERFECT addition to our family and now we consider Audi, as a whole, a part of our family as well!
Ty Morring
Nov 30, 2022
5
Tristan was amazing! He truly made this car buying experience the easiest yet and was very straight forward, which I appreciated. Overall, everybody was very kind and I could tell they truly cared for the vehicles they were selling.
Kassidy Renick
Nov 29, 2022
5
Came in as a walk-in on a Saturday right at open, of which they were open slightly before the stated hours to view a preowned vehicle. I spoke to a manager who found a sales rep for me pretty quickly after a pleasant conversation. The whole process from appraising to my vehicle to crunching numbers we were both satisfied with was surpassingly transparent and hassle free. I feel as though I was offered a fair deal for my trade-in and a great deal on the purchase of the vehicle I went to see. The vehicle I purchased had some minor rock chips and curb scrapes on the front bumper which were touched up the following week for no out of pocket. Ask for 'Captain Kirk' if you'd like a sales rep that's genuine and considerate.
Julian Rivera
Nov 29, 2022
5
Audi Rockville was PHENOMENAL! And the number one reason for that was our salesman, Karl Pugh. Karl went above and beyond for us! He made the car buying experience absolutely SEAMLESS. I have never enjoyed the car buying experience but Karl made it an absolute treat! Karl is super responsive, attentive, quick, and efficient. We will definitely be back for Karl! Thank you Karl and Audi Rockville! We love our new Q5!
Olivia Foreman
Nov 28, 2022
5
Excelente atención ☺️
Daniel Romero
Nov 28, 2022
5
There was a problem with the MD state inspection and Tae took care of it. Staff was great
Mary Denger
Nov 27, 2022
5
Great experience and fair price..Salesman TAE was professional also his manager.
Gary Lewis
Nov 25, 2022
5
I had such a great experience buying and servicing my car here. I recommend this place all the time.
Marcus Kent
Nov 22, 2022
5
Great buying experience. Kenneth was very helpful in buying my S5 Sportback. Thanks to the team.
Max
Nov 19, 2022
5
Karl was great - very knowledgeable and straightforward. Easy transaction and pleasant experience.
Dennis Tristani
Nov 18, 2022
5
I order my car S5 April 2022. I recd about 8 msgs from Karl Pugh telling me the status - every step of the process, car in production, car completed on Sept 2nd, car left factory is at OCONUS PORT. Car on the way to Baltimore Sept 21st, Car in my garage September 28th. Numerous other emails about car mats, and to ensure ALL of my special requirements of my order were done before car left factory. BZ to ROCKVILLE AUDI
Clyde Saunders Jr
Nov 18, 2022
5
Sale went very smoothly , however when i brought check in for payment made me feel uncomfotable. Salesman and sales manager questioned certified funds because wife gave me check to purchase vehicle . MY WIFE WAS PRESENT TO VERIFY CHECK , but sales manager made us feel un comfortable as if though we fraduently printed check . My wife and i felt violated and looked upon as forgerors of a cashiers check by the questioning
Andrew Hudyma
Nov 18, 2022
5
Had a wonderful buying experience here. Thanks Jean-Marc and Rockville Audi :)
Julia Demetrius
Nov 16, 2022
5
I was driving by to get the car I am selling appraised somewhere else and stopped by to see if Audi of Rockville might be interested in purchasing it. 30 minutes later the car is sold to this dealership at a very good price (better than other offers I received). The whole process was very quick and efficient and I did not feel any pressure at all. They are very competitive and I advise to give them a try before heading to CarMax, or any other company. I was working with Joseph and he is THE MAN. Extremely quick, polite and knowledgeable. He only asks what is needed, and his appraisals are top notch quality. Thank you Joseph (and Audi of Rockville) for making my experience a dream come true! Way to go!
Alex Ulyashin
Nov 15, 2022
5
Great work. Always clean. Customer Service Manager is great. Feel valued as a customer. Plus, they always have loaners.
A Dubs
Nov 15, 2022
5
Our sales rep Kenneth Chang was great!! He answered all our questions and was very patient in explaining everything to us. Truthfully he made the car buying experience the best we ever had. I will recommend him to anyone interested in purchasing a car from Audi Rockville! 5 stars all the way around!
Clark Rogers
Nov 15, 2022
5
traded in my car for a Q5 and couldnt be happier. Dealership is extremely competent and treats customers well. Would recommend to anyone looking for an Audi
Roberto Lopez
Nov 14, 2022
5
Customer service was great. My salesman Tae and finance manager made the my buying experience a great one.I would recommend this dealership and sales team.
Gary Lewis
Nov 14, 2022
5
Joe was great to deal with, very knowledgeable and made the whole process very easy!
Steve
Nov 13, 2022
5
This is the second car I bought from Audi of Rockville, and I can tell you I will be going back there whenever I want to buy or sell a car. Tristan is my go-to guy there, and he made the process super easy. He was super responsive and worked hard for me to get the best deal.
Amir Tabrizi
Nov 13, 2022
4
I purchased a used vehicle from them and from the test drive to purchasing the vehicle, the process was relatively seamless. The staff are friendly and helpful and if they couldn’t answer a question, they went and found somebody that could. My only critique would be with my salesman, but that is probably just a training issue. Overall, they were a good and friendly dealer. Would totally buy from them again.
Sib Smith
Nov 12, 2022
4
The customer service was excellent, and the whole purchasing process was swift!
Siv Narayanan
Nov 11, 2022
5
The transaction was smooth and seamless from start to finish. Everyone was friendly and treated my husband and I well. The facility was also really clean and welcoming. We were there past closing and it didn't seem to bother the staff. They all remained friendly and professional throughout the entire transaction. It was such a great and pleasant first time experience with Audi Rockville and we love our new vehicle!
Kiesha Rice
Nov 10, 2022
5
We just leased an Audi SQ7, one of several cars that we have leased from Rockville Audi. Our sales representative on this and all previous leases was Tristan Arey. He was extremely helpful, very knowledgeable about the vehicle, and very patient. On one of our cars, I took a test ride for over an hour. If you are looking for a new car, I would definitely recommend an Audi and most certainly see Tristan at Rockville Audi
Louis Larca
Nov 9, 2022
5
I just purchased an SQ5 and was treated well; if not the best purchase experience ever- spanning 45 years and over 30 cars! Joe Davis, Jr handled everything with knowledge and aplomb. He was backed up by the entire staff. I didn't intend to buy, yet I left in a new car!
Bill Benner
Nov 8, 2022
5
Routine maintenance visit, went well, updates were given. I chose to wait for the car. The waiting area was comfortable, quiet and I could get some work done on the computer. Spacious area, bright, and no Covid concerns!
Louis Larca
Nov 6, 2022
5
I can’t even begin to describe how great Antonio was. He was professional, made me feel extremely comfortable and worked diligently to find the perfect Audi for me. He listened to what I wanted and went to all depths to find it. He made the process so easy and efficient, my dad was so taken back he said he will be coming straight back to Antonio when it comes time to get a new car. Top of the line car and top of the line service!
Dominic Orcino
Nov 6, 2022
5
Kirk was great to work with and made the process very easy. He gave us a through overview of the vehicle and really made us feel 100% confident with our purchase.
Kaitlyn Elsbach
Nov 5, 2022
5
Chris K at Audi Rockville was the best to work with! He put countless hours into making sure I got the vehicle my heart was set on. Thanks to Chris, I am driving the car of my dreams! Thank you Chris and Audi Rockville!! I LOVE my 2023 Q3!!
Kasandra Abfall
Nov 4, 2022
5
Excellent experience purchasing a pre-owned pick up truck. Process was quick. Jean Marc provided excellent sales service. Manalee was great with the finance, insurance, and extended warranty purchase. One of the best car buying experiences I've had.
Chuck Freeland
Nov 4, 2022
5
A week ago I went to Audi to look at a Toyota Prius they had listed for a excellent price, which would be a 2nd car for commuting around the DMV. Kirkor was my sales person and his customer service, willingness to listen, and knowledge about my Prius was EXCEPTIONAL! It wasn't by chance that he had previously sold Toyota products for over 15 years, I firmly believe had I interacted with another sales person I probably would not have purchased. I don't care where "Captain KIRK" goes next I'm buying my next brand new car through him FOR SURE! HE his an ASSET to Audi Rockville, ask for him should you need a new or used vehicle in the near future. THANK YOU KIKOR for being your ABSOLUTELY AMAZING SELF! Mrs. Nickerson!
Tiffany Nickerson
Nov 3, 2022
5
Our sales rep Joseph Nowlin at Audi of Rockville was nothing but Amazing! Very patient and knowledgeable.
Linda Pecilunas
Nov 3, 2022
5
A very professional organization who put me at ease and put my best interest as their primary focus.
Barry Harris
Nov 3, 2022
5
Ken at Rockville Audi - awesome experience with both cars I bought from him. Thanks Ken!
Ben Hearne
Oct 30, 2022
5
As a car nut and expert to friends and family, I go through more cars and dealerships than most. I recently purchased a 2nd hand Audi e-tron and had a terrific experience with my sales rep, Nathan, and the entire team there. They dealt well and with patience with several changes I asked for, and I left very happy. I had two wonderful experiences with Rockville Audi back in the 2000’s, and I’m glad to see they’re still amongst the best dealerships out there.
Tamir Orbach
Oct 28, 2022
5
Amazing experience, highly recommend this dealership!! This is my 2nd time getting a S4 from Audi Rockville and they continue to be the most professional and honest place around. They’ve always taken great care of me and made my experience easy and enjoyable. Huge thanks to Larry, Mike and Chris for all of their hard work and patience helping me find the right car!
Brandon Lipowitz
Oct 28, 2022
5
I recently worked with Kirk and he made the entire process extremely seamless with his friendly personality. One of the best parts of working with him was the fact that I didn't feel like he was just trying to get a sale. He was so open throughout the process, answering all of my questions very honestly. I've worked with a lot of sales reps before so I really appreciated his honesty and genuine care for his customers. I would definitely recommend working with him to all of my close and family.
Ayanna Carter
Oct 28, 2022
5
Experience was great!! I love my car and had the best salesman.
Brandan Kowal
Oct 27, 2022
5
It was pleasant and I felt I was not pressurized into buying
Nalini Sudhir
Oct 23, 2022
5
Sales persons demeanor drives the experience. Jean Marc has a very relax and friendly approach. Extremely knowledgeable. This leads to a less stressful experience which is always important to me. Great overall experience.
Wayne
Oct 21, 2022
5
Purchased my Audi Q3 recently from Audi Rockville. Excellent service, Kenneth Chang!
Amy Merelos Bastaldo
Oct 20, 2022
5
I bought the car unseen. Wonderful sales experience. Highly recommend Audi Rockville
Ingrid Robinson
Oct 17, 2022
5
The whole process was a breeze, Tay was very thorough with explaining the process and the finance manager was able to get a lower APR. Overall best car buying experience.
Nancy Thompson
Oct 16, 2022
5
Jordan was great to work with. This experience was a lot better than our previous one at this dealership. He took his time with us, making sure we were comfortable with our purchase and making sure we knew all the in and outs of our new car.
Hue Le
Oct 16, 2022
4
I have always had a good experience with Audi Rockville for the 3 years since I bought my car from them. However, after bringing my car in for an oil change and a minor paint touch up on the driver’s side door I was disappointed. After reviewing the bill showing everything was done, I drove home and realized the door paint touch-up had not been performed, contrary to the paid invoice. I immediately called them, received an apology and a promise that it would be addressed Monday, since it was late on Friday. After not hearing from them by 3p on Monday, I left voicemails for my service contact and the service manager, but no one has yet to call me back and it is now 9:30p on Tuesday. This is disappointing and aggravating.
Mark Becker
Oct 15, 2022
5
Chris was awesome!
Isaiah Corley
Oct 14, 2022
4
Had a very pleasant car buying experience. Jordan Stubbs is very knowledgeable about all the car trim levels and feature differences, which made it easy to make the right choice.
Slava Keyzman
Oct 14, 2022
5
I had a not-so-bad deal with the dealer salesman and I think I got it for the price I wanted. I would recommend Rockville dealers if I would recommend to others.
A & Me D
Oct 13, 2022
5
While the in person process was a bit long (was there for approximately 3 hours) I can say that the service was great, show room was nice, salesman and sales manager were great. Salesman (Nate) took the time to show me how all the technology worked despite it being a used Audi.
Christopher Rishell
Oct 11, 2022
5
Highly recommend!! Just got my third vehicle from them. I live in New York and get my cars from this location. Great staff and they make buying a vehicle easy and stressful free
Y Mak
Oct 10, 2022
5
This rating applies to the salesperson Jordan and not necessarily the dealersip. He was very knowledgeable and professional. One of the best salespersons I have ever come across. I ended up buying a car elsewhere but it was a pleasure to work with him. Ask for Jordan in your next visit!
Elvin Huse
Oct 8, 2022
5
Had a great experience and all the issues were resolved. Shoutout to Erin for great customer service
Harshit Kedia
Oct 7, 2022
5
We are happy with the service provided by your staff, Kenneth Chang. He is very professional and knowledgeable.
amy bastaldo
Oct 6, 2022
5
Karl was great to work with and was able to find the car I wanted! There was no issues with anything and things were rather straight forward. Also was great to chat about Audis in general.
Matthew Podwysocki
Oct 6, 2022
5
The service is excellent. Our sale rep, Chris Kutrumbis, was very patient with us, explaining the new car in detail. He also arranged to give us a second test drive on another vehicle. The sale staff and the managers were courteous through out our purchasing adventure which reduced our stress level significantly. We made the purchase and they handled all the paper work including MVA registration and put on the car tags for us. We drove off the premise with only one last thing to do - call our insurance people to extend my coverage. It was a breeze.
patrick lai
Oct 4, 2022
5
Top Notch service, knowledgeable and friendly staff! Highly recommend Rockville AUDI!
Noel Fisher
Oct 4, 2022
5
Great service, everyone is super friendly and helpful. Exactly how it should be. You guys are awesome
Henry-Robert Hanna
Oct 3, 2022
5
traded in my leased 2020 BMW X3 M40 for a new Q5 Sportback Jass Dzinic was very helpful from the first min I stepped in Rockville showroom. The whole transaction is smooth and quick. Two Thumbs Up, I'd give Jass and Rockville Audi my highest recommendation. Sean L
Gold Dragon
Oct 3, 2022
5
Audi Rockville always on point excellent services
Ray King
Oct 1, 2022
5
Great service. The team are very helpful and professional. The General Manager Michael Zheng has provided us the best services that we ever experiences. I will definitely recommend any friends and family to Audi Rockville.
Lam
Oct 1, 2022
5
Karl was great. He made the whole process very smooth from the beginning to the end. It was easy to get a hold of him, whether that was via text/ call/ emails and he was very responsive. He took the time to go over everything with me and how to operate my new vehicle, even if he had to stay over time. I was very satisfied with the service and everyone working there.
Teresa Chang
Sep 30, 2022
5
Service was prompt and was treated very well!! -J Giles
cj
Sep 29, 2022
5
I had a great experience with Jean Marc! He truly made far buying easy and stress free! I would recommend him hands down! I couldn?t have asked for a better experience. He listened to all of my concerns and got me exactly what I waned.
Ofelia Gaitan Diaz
Sep 29, 2022
5
Everyone is so helpful
Thaddeus Bile
Sep 28, 2022
5
Excellent service. Bought my 3rd Audi from them - excellent experience.
Bogdan Dumitriu
Sep 28, 2022
5
The team at Rockville Audi took really good care of me. They worked extra hard to make a deal I was comfortable with. Mike, Nate, and Cheryl did an outstanding job! If you’re in the market for a new Audi I highly recommend you stop in and see them and ask for any of these employees. This is the 5th vehicle I have purchased from them. They will take care of you!
Chris Yorro
Sep 27, 2022
5
Audi Rockville ( Antonio, Larry) Thank you so much for answering all of my questions with honestly, and making that multi-hours process easy. You made it not as painful as it otherwise could have been. I'm happy with my Q3 I purchased, and the purchase price was so very reasonable.
Shanta Gibbs
Sep 21, 2022
5
Chris was fantastic and I love my new Audi Q8. The car is beautiful and the dealership did whatever they could to make sure we were satisfied with the experience.
N/a N/a
Sep 21, 2022
5
I was extremely pleased with the knowledgeable staff. I had many questions and all were respectfully answered throughout the decision making of which car I would purchase and also during the process of finalizing the car purchase paperwork.
Karen Hardeman
Sep 21, 2022
5
Kenneth was extremely professional and kind to work with. He kept me updated every step of the way. I highly recommend working with him on your next visit to Audi.
Jenna Alloush
Sep 15, 2022
5
Audi of Rockville service goes up and beyond to do the very best for its clients. Our 2017 Q7 had a steering malfunction requiring it to be towed in and the entire steering system had to be replaced. We didn’t have an appointment but Bryan Webster, our service advisor, got our car diagnosed, parts ordered and a complex repair fixed within days. Bryan got it all covered under our extended warranty and made sure we had another Audi Q7 loaner to drive during the repair, at no charge. Thanks Bryan and all the other Audi of Rockville employees involved in making this repair happen so painlessly.
Hans Kapur
Sep 15, 2022
5
Antonio provided first class service from the initial order six months ago to delivery last week. I will definitely recommend him to my friends
Aydin Tuncer
Sep 15, 2022
5
My sales man Kenetty was very helpful and very professional the way to handle it very quick response and I'm very happy
Suki Gonchig
Sep 15, 2022
5
I am always satisfied with my experience with Rockvilke of Audi. I am treated like family. So happy to be able to be so comfortable when needing service. Isabel E
Isabel Einzig-Wein
Sep 14, 2022
5
5/5 on service and customer care. Jean-Marc made the entire car buying process seamless. He was thorough, straightforward, attentive, and to the point. I highly recommend Jean-Marc if you want someone to go above and beyond.
Ofelia Gaitan
Sep 13, 2022
5
Great customer service in the service department.
Tracy Oliver-Gary
Sep 12, 2022
5
Karl, Sales representative is very supportive and good experience with Audi Rockville.
Vaidhik Alapati
Sep 12, 2022
5
Best
Sukhbat Gonchig
Sep 11, 2022
5
Clean waiting area, friendly and knowledgeable staff. Overall a good experience.
Gary Chen
Sep 11, 2022
5
If you're looking for a new Audi, go find Tae at Audi Rockville. An absolute pleasure to work with - quick to respond, through, patient, and kind. Had a great experience.
Stefanie Chua
Sep 10, 2022
5
I had my 20.000 mile service, The service department was very professional .
Myre Yarborough
Sep 10, 2022
5
Nate was an excellent sales person to work with and made process easy.
Janine
Sep 9, 2022
5
One of the simplest and most pleasant car buying experiences I've had. Jean-Marc was wonderful to work with and I appreciated him, the front desk assistant, and the finance manager staying after hours so that I could drive my car home that night as I live more than an hour away. Felt like I got a good deal on both my trade-in and the new car.
Videna Toussaint
Sep 6, 2022
5
The Rockville Audi Service team has consistently been skilled, honest and helpful. There's a reason I keep taking all of our Audis back to Max and his folks. Highly recommend them!
Devinder Bawa
Sep 6, 2022
4
Very nice dealership. Nate was patient and kind to work with from the time I spoke with him on the phone until I left the dealership. Financing was a lengthy process but that’s to be expected at any car dealership. If I had to gripe about anything it’s the pre installing of the LoJack software that they force you to pay for even if you don’t want it or think it’s necessary. No one should have to pay for a service they do not need.
S. Williams
Sep 5, 2022
5
Great experience over all. Anthonioi advised me to get this sq8, best price in the Dmv area.
KMA
Sep 5, 2022
5
Steve was excellent, providing great service. He kep me well informed on the status of my car.
Charles LaDuca
Sep 5, 2022
5
Audi Rockville ( Antonio, Larry) Thank you so much for answering all of my questions with honestly, and making that multi-hours process easy. You made it not as painful as it otherwise could have been. I'm happy with my Q3 I purchased, and the purchase price was so very reasonable.
Shanta Gibbs
Sep 3, 2022
5
Hello I've owned my car for a few hours. I'll need a bit more time to get acclimated with it. So far so go! I want to thank Tristan Arey for his expertise and salesmanship, 5-Stars. Also, the staff I became acquainted with in my past few visits to your show room!
Gerald Dendy
Sep 2, 2022
5
My experience with Audi Rockville has been great and thoroughly satisfied with their unmatched customer service. Working with Mr. Joe McDaniel Service Advisor, for my vehicle service needs has been excellent. Joe is very patient in understanding Customer requirements and professionally advising on the appropriate service needed for my vehicle. Staff at the Dealership are also courteous and professional when dealing with Customers.
Srinivasa Kalavapudi
Aug 29, 2022
5
The experience was great. Joe has always gone above and beyond every time I bring my Audi to Audi Rockville. He is very informative and doesn't hesitate to answer questions I may have about my vehicle. It's worth the drive since I don't live in the Rockville area anymore. 8/22/2022 - I still continue to make the 20 mile drive for the service and look forward to purchasing my next Audi with Audi Rockville.
Carl Brown
Aug 29, 2022
5
Antonio was fantastic
Conor Cafferty
Aug 28, 2022
5
Great service.
Satya Ganti
Aug 27, 2022
5
Perfect customer services , highly recommend to everyone .
Fatemeh Ahmadi Fard
Aug 27, 2022
5
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Uhm Onkgomoditse Rïö
Aug 24, 2022
5
Once you reach a service person, they are great!
Tracy Archibald Yaklyvich
Aug 24, 2022
5
Excellent purchase experience with Rockville Audi. Joseph Nowlin was great to work with and made the experience of purchasing a car ?remotely?, a pleasure. Joe was great to communicate with including texting me purchase details on a Sunday.
Brian Crescenzo
Aug 24, 2022
4
I was greeted as soon as I walked on the room. Nate was calm and patient and the purchasing process was seamless. I did not feel pressured and I received exactly what I wanted. Customer service continued even after the purchase such as answering any additional questions I had about certain features I had on my car that I did not know how to find or use. I am truly pleased.
Darlene Jackson
Aug 23, 2022
4
Easy shopping experience with really knowledgeable staff, willing to work with you to get you what you need at your price point
Nick N.
Aug 19, 2022
5
Outstanding service with a smile. Our appointment was met timely by a courteous and professional staff. Joe's efforts in putting us in our desired vehicle were beyond reproach. Top notch! This is my fourth Audi from Rockville Audi. I'd say the customer service is beyond reproach. World Class business and operations.
Terry
Aug 18, 2022
5
It was great people, they treat me good since i got there
Bryan Cardenas Benitez
Aug 17, 2022
5
Friendly Professional and overall good atmosphere
Vanessa Gopaul
Aug 14, 2022
5
The process of buying a new Audi was friendly and transparent in a state of the art showroom.
Sharon Jamison
Aug 14, 2022
5
Great experience. Fast and friendly customer service
Mirsad Basar
Aug 10, 2022
5
Joe Nowlin did a fantastic job during the sale process.
N/a N/a
Aug 9, 2022
5
I have brought many cars from them. Their leadership is the Best. So I will keep coming back.
Olivia DeWitt
Aug 8, 2022
5
Had a great experience! I worked with Joe Davis, and bought my first car. Highly recommended!
Nevin Davis
Aug 7, 2022
5
Great experience overall. Nate made the process very clear and easy.
Andrew Theiller
Aug 6, 2022
5
Joe did a good job working with me on leasing the car
N/a N/a
Aug 4, 2022
5
Excellent!! Professional and courteous service was provided by sales team.
Diana Levine
Aug 4, 2022
5
Great experience with Jean-Marc at Audi Rockville. Really engaged and helpful. Very happy with the service and help!
Jay Taylor
Aug 2, 2022
5
I worked with Joe as my Salesperson Simply great experience from start to finish. Joe made sure that I was taken care of from the moment I walked in the door until the sales was final.
Dwayne Washington
Aug 2, 2022
5
My experience was Jass was wonderful. He made the buying process simple and enjoyable. Jass was friendly, knowledgeable and transparent , which I appreciated.
Michelle D
Jul 31, 2022
5
excellent dealership for service
Shanae Shantay
Jul 30, 2022
5
My husband and I walked into this dealership with the intention of buying a car. A few sales reps saw us but didn?t greet us. No biggie. We walked further into the dealership and was came across this sales rep by the name of Jean Marc. He gave the warmest greeting. That greeting gave him a car sale. Besides having a great sales rep, this Audi dealership gives endless ice cream and Goldfish! I would recommend whoever comes to this dealership to call first and ask to speak to Jean Marc ONLY
Jimna Kou
Jul 28, 2022
5
My husband and I walked into this dealership with the intention of buying a car. A few sales reps saw us but didn’t greet us. No biggie. We walked further into the dealership and came across a sales rep by the name of Jean Marc. He gave the warmest greeting. That greeting gave him a car sale. Besides having a great sales rep, this Audi dealership gives endless ice cream and Goldfish! I would recommend whoever comes to this dealership to call first and ask to speak to Jean Marc ONLY
Slim Jim
Jul 27, 2022
5
I went to the dealership to find a car that would fit my needs as a paraplegic. The salesman listened to what I wanted and needed as a disabled person. We tried a few cars until I found a car that fit my requirements. The price was fair and the process was smooth. The dealership was very clean.
Ken Coppage
Jul 27, 2022
5
Wonderful cars, wonderful sales agents, zero pressure, and top flight dealership (even the little things, like free gourmet this and that). I usually hate the process of buying a car, but Rockville Audi was stress free, game free, and smooth as silk. Bought a 2022 A4 and couldn't be happier with the experience.
Jerry Taylor
Jul 24, 2022
5
I really wasn’t sure what to expect but had two vehicles in mind already before heading in. I had been communicating with someone from their team prior to my arrival as well via text which I thought was kinda nice as well. When I arrived, I was a little unsure as to who I needed to speak with but stumbled upon Nate Jackson, one of their Audi Brand Specialist. He was vey professional, knowledgeable, and attentive. And he wasn’t pushy and just let the experience flow. Aside from the buying experience, the establishment was very clean from the showroom to the restrooms, which I also appreciated. The staff members I ran into outside of Nate was also very nice. And let’s not leave out the complimentary refreshments which I am always a sucker for lol 👌🏾. So, overall, yes I would recommend Audi Rockville if you or someone know is in the market for new vehicle.
Kai Evans
Jul 23, 2022
5
Ask for Nate, when you?re buying a car! True professional; made the car buying process super quick and simple.
Jamie Martin
Jul 17, 2022
5
The showroom is beautiful & our salesman (JeanMarc Perez Cohen is the BEST!
Alan & Barbara Rubin
Jul 17, 2022
5
The sales rep was super helpful, professional. Probably the best car buying experience thus far.
Lisa Gordon
Jul 2, 2022
5
I have been a customer of Rockville Audi for over 12 years now and have bought or leased from them at least 4 cars during this time. Both the buying and service experience at Rockville Audi have always been a pleasant experience over the years even with staff changes. I highly recommend them to anyone interested in buying a new/used Audi or getting their cars serviced.
Yosias Tesfaye
Jul 1, 2022
5
My experience with Audi Rockville was very positive through the whole process.My Salesperson Antonio Di Franco was very positive.He followed up with me in a very timely manner throughout the whole buying and car shipping process. In addition the business manager Jessicqa Baum was very helpful as well.I would highly recommend them if you are buying an Audi
Steve Wilson
Jun 17, 2022
5
Tristan and Neil were fantastic to work with. Made the process seamless and efficient
RG
May 28, 2022
5
I could not be more impressed by the superior services I received at Audi of Rockville this weekend. Starting with the Finance Manager Neil Xing, Mike Zheng the general sales manager, the gentleman who kindly washed, filled up the gas, and brought my car (regrettably I didn't get his name), and finally Larry Sevrin the General Manager. Each and every one of these gentlemen went out of their way to ensure an extraordinary experience for me and my two kids. By way of background, I purchased a vehicle from a dealership in Atlanta that happened to be owned by the parent company of Audi of Rockville. The dealership in Atlanta suggested shipping the car to Audi of Rockville for me to take delivery. Keep in mind that Audi of Rockville does not earn a penny from this transaction and gains no financial benefits from helping us out yet, they all went out of their way to facilitate a seamless and memorable experience for us. I am very grateful for all that you did. Congrats Larry, for leading such an amazing team.
Shervin Sheibani
May 3, 2022
4
BEWARE OF FINANCE REP! With the current shortage of new vehicles, I was fortunate to find the car I really wanted at Audi Rockville so close to my home. Our Sales consultant (Joe Nowlin) was fantastic. He was very patient with me, let us take the car out for an extended test drive and even offered refreshments as it was taking me a while to decide. Once I decided, he explained all vehicle features, and even took me to the service department to get me familiar with the intake process. However, the nightmare began when I met with the Finance Rep (FR). First, I was purchasing an expensive vehicle and put down a substantial cash down payment. When I gave the FR the cashier?s check, he asked me if I used a loan to obtain the check. I was shocked! No, I did not get a loan and by the way that is none of your business. The check is a cashier?s check from my bank, made out to Audi Rockville, with the VIN in the memo line from the car I was purchasing. Couldn't be much easier than that. Second, this FR called my bank (USAA), not to verify whether the check was valid, but to verify the amount of money I had in my accounts to cover the check. What?! I don?t need to cover a cashier?s check as the money has already been drawn to cover the check. When I got on the phone with the USAA Rep, she specifically told me that the dealership (FR) was asking details about where the money was drawn and not specifically whether the cashier?s check was a valid check. I told the USAA Rep they were not authorized to obtain any information about my accounts, and to only tell them whether or not the check was valid. I have never felt so insulted. It was clear that this FR had made a pre-judgement of me based on my outward appearance, which was insulting to say the least. After this incident with the cashier?s check was resolved, I provided the FR a draft check from NFCU to cover the remaining balance of the vehicle. He then asked, where is the paperwork that came with this draft check. What?! There is no paperwork. He said he needed to see the terms of NFCU financing. I told him, to simply follow the instructions on the draft check. He tried once again. I said there is no paperwork! He then called NFCU (as the instructions state on the draft check) and NFCU provided him the authorization code for the check and that was it. After all this, the FR had the audacity to attempt to push briefing me on the extended warranties. I plainly and flatly stated I am not interested, so I don?t want to hear any of that. This FR then said it was mandatory for him to explain the warranty options to me, again what?! How can you make an optional warranty briefing mandatory for me?! In any case, I stated again, I AM NOT INTERESTED. Oh my goodness, he asked if I could explain to him why I was so adamant against him explaining the extended warranties to me, and I just took out my phone and started surfing. I had a cashier?s check for my down payment, secured my own financing through NFCU prior to going to the dealership, and this FR still kept me in his office over an hour TRYING TO PUSH WARRANTIES! If not for Joe Nowlin, and Sales Manager and General Manager all coming to speak with me about this situation and reassuring me that this FR?s attitude was not indicative of the values at Audi Rockville, I would not have purchased this vehicle. I will mentioned that the entire process (prior to dealing with the FR) was VERY smooth. Joe?s respect and communication is top notch. I even asked him if he was prior military. He?s a pleasure to work with and even helped secure me a True Car discount! The Sales Manager and General Manager were also very nice, respectful, and professional in the way they handled my LOUD disagreement with the obviously pre-judgement tactics of the FR. Yet, the FR was a disaster and far-outside of my experience with the rest of the people at Audi Rockville. Overall I would purchase another vehicle from Audi Rockville with Joe.
REB
May 1, 2022
5
These guys are professionals. The whole experience was pretty effortless.
Seth Wagoner
Apr 20, 2022
5
We were looking for a vehicle and didn't want the usual run-around. Audi Rockville worked with us in emails, text messages, and phone calls to be sure a vehicle was ready for us to test drive. We ended up buying the selected vehicle.
Douglas Walters
Apr 13, 2022
4
Al was really nice to my boyfriend and I and helped us with a vehicle. The finance manager was really sweet and got me everything I needed with my new 2019 Nissan Rogue
Rochelle Wannamaker
Apr 12, 2022
5
Very friendly in behavior; but apart from msrp value we should pay for some items that we didn?t want such as lo jack and protective paint.
Mojdeh Ghafoori
Apr 1, 2022
5
I recently purchased an Audi A4 Quatro from this dealership. My salesman, Charles Ellis, was very knowledgeable and did a great job explaining my options and answering my questions. He had a great attitude and was consistently very pleasant to work with.
Karen
Mar 30, 2022
5
I recently purchased an Audi A4 Quatro from Rockville Audi. My salesman was Charles Ellis and he did an excellent job for me. He was extremely helpful in explaining all my options and was very pleasant to deal with, a nice surprise since I am an older woman who is often treated with condescension.
Karen
Mar 30, 2022
5
Purchased new E-Tron GT. The General Manager Larry S was extremely helpful and a pleasure to do business with.
Michael Kirsch
Mar 28, 2022
5
Great service and great people. Everyone was helpful and thorough when explaining everything.
Justin Albro
Mar 9, 2022
5
Dealership was great during this period of reduced and unpredictable supply-
David Pearle
Mar 6, 2022
5
Staff was friendly and welcoming. I drove out of state for a specific car and their sales rep greeted me right away by name and got things moving. Good experience, good staff, good car!
Ben Johnson
Mar 6, 2022
5
Kevin Chang was very helpful, informative and went the distance to get my business. One of the best car purchase experiences I have ever experienced.
GM
Feb 27, 2022
5
After waiting weeks for the uncertain delivery of a loaded 2021 Jetta (ordered in January 2022) that may have been underpowered for my preferences I dared to enter Rockville Audi to kick the tires on an Audi A4, higher on the Volkswagen Group food chain. Al Smith introduced me to the brilliant metallic Navarra Blue with Okapi Brown upholstery that I ultimately purchased, and patiently coached me in the intricacies of the multimedia technology package and Audit digital cockpit. He also showed me a 2018 A4(same color scheme) at a very competitive price. My initial test drive of both vehicles confirmed that they each had the same VW dual-clutch transmission and torque to spare. Al printed window stickers for both vehicles before I left the dealership and exerted no pressure to close a deal. Al had me back to test drive both vehicles with my wife later that week and she was sold. While I pursued pre-owned A4s at other dealerships and Carvana the Rockville pre-owned vehicle sold, and I decided to my purchase a new blue/brown dream vehicle. At my request, Al procured written quotes from Rockville Audi and I found Rockville’s ‘market premium’ was lower than a nearby competitor. The day I took delivery of the vehicle Finance Manager Neal Xing intelligently and patiently explained available prepaid service contracts and tire warranties which I purchased – again, no pressure. We’re working with Al to evaluate a Q5 SUV for my wife and he persuaded his manager to lend us the car from Saturday through Monday morning. Al and Neal treated me respectfully throughout – I appreciate Rockville Audi’s culture.
Rick Dodd
Feb 24, 2022
5
My sales person, Karl Pugh, went above and beyond in making sure I understood all facets of the car I was buying. He spent a lot of time with me, and I really appreciate his diligence and knowledge. I highly recommend him and the Rockville Audi dealership.
Ann Hankin
Feb 24, 2022
5
Unexpectedly pleasant experience getting our vehicle.
Boaz Leung
Feb 16, 2022
5
This is the 5th car we?ve purchased at Rockville Audi. Always a good experience, but Kenneth Chang is a real pro. So relaxed, no pressure, great explanations, great service, so personable! Then we had a great experience with Marcus! Thank you all so very much:-)
Tam Gelman
Feb 8, 2022
5
I highly recommend this dealership to anyone interested in buying a new vehicle.
Lamar Garrett
Feb 8, 2022
5
Incredible customer service went above and beyond to find our car
Daniella Seavey
Feb 5, 2022
5
My experience with the Sale's Associate (Nate Jackson) was seamless. He was knowledgable, patient and very professional in his execution.
Loveday Uduhiri
Feb 3, 2022
5
i bought an A5 and i had to wait two weeks for the car to arrive. Easy process putting the deposit down and submit documentation before the car even arrived. Once the car arrived i was given notice and advised to come in when it was convenient. I went in to get the car and sign documents and was out within an hour. Jean Marc and Kenneth were amazing!!!
Kayla
Jan 28, 2022
5
I had an excellent experience working with Karl Pugh at this dealership. He's very professional, helpful, and responds to questions and inquiries very quickly. My purchase went smoothly and other staff (like financial services) were all professional, courteous, knowledgeable, and helpful. This is the 4th car we're purchasing from this dealership and whether it's a purchase or receiving maintenance/repair service, it's always been a pleasure.
Parastoo Ghodsi
Jan 27, 2022
5
Very transparent straightforward services. Joe was great!
Sean Holland
Jan 20, 2022
5
This was my first experience purchasing a vehicle at any location, I was confused and a little intimidated by a lot of things but this location made me feel assured on what I was purchasing and tried their best to get me the best rate I highly recommend checking this location out
Jorge Fuentes-Flores
Jan 14, 2022
5
Outstanding Service! Charles provided ?excellent customer service?. My overall experience with Audi of Rockville was Top Notched and painless. Charles listened to me, no pressure and/or hidden last minute fees. What we negotiated was what it was! I am going to recommend you guys to my family, co-workers and friends.
Renee Williams
Jan 10, 2022
5
The process was clean and clear upfront and stayed that way. Chris Kutrumbis that we worked with was excellent and also Neil Xing, the finance manager and other business managers.
Vivekanand Baisetty
Jan 9, 2022
5
Karl took the time to go over almost everything in my new Etron Sportsback. He was appreciative that there was a LOT of information and graadually fed it to myt wofe and myself. HE even made sure that we called back the next day if we were confused. Typical GREAT Audi service.
Gary Mendelson
Dec 14, 2021
5
I casually walked in to check out a new car before buying/signing a used one with another dealer. And also to see if i can get a higher appraisal value for my used car. Charlie assisted me and he was very calm, professional and knowledgeable about the vehicle. I had no intention on buying a new car, talkless of purchasing one without hubby/dad/brother present. However, when Charlie presented me with a better option with no pressure to buy, I couldn't resist. The thought of buying a car on my own (though hubby on the phone through the whole process) is an accomplishment on its own. The financing is the easiest process i have ever experienced. No hidden fees, the process has been simplified and the numbers added up. Though i still think the market value added on price and the 299$ Kahu care is bogus, but overall it went smoothly. Oh get this, the finance person is a beautiful, young and friendly lady, Jessica. I have never come across a female in car dealership finance before. Its normally a pair of guys trying to squeeze every pennies out of you. And oh lawrd, the diversity staff is top notch! I feel so comfortable without intimidation. Representation matters and this place gets it! After signing, Charlie gave a tutorial on how to operate the vehicle. Even after driving off the lot, Charlie continues to answer my questions. This place is amazing, so definitely check them out and ask for my boy Charlie to get an executive treatment. 🤗
Nikki Alterego
Nov 15, 2021
5
I’ve had a very consistently positive experience with the parts department. Super efficient, knowledgeable and always professional.
Denis SD
Nov 10, 2021
5
It’s been a week since I purchased my Audi Q8! Joe Davis was a pleasure to work with! He was very understanding in regards to what I wanted! The vehicle was actually on the showroom floor when I first got to the dealership, so he went and got another Q8 to test drive. I thought he was going to come with me, but due to Covid he just tossed me the keys and let me go on my way. I feel in love with the car. It has everything that I wanted and more! Power close front doors, heads up display, the Audi emblem displayed on the ground by all four doors and changeable mood lighting inside the car! This is more than I could ask for! Joe definitely took care of me and when the time comes, I’ll definitely buy another vehicle from him!
Chris Agard
Nov 4, 2021
5
This was an absolute pleasure working with Tae Yeon and Audi Rockville sales and customer service team. I purchased an Audi Q3 prem plus, tech, black optic pack car which is a rare find in today's market. Tae not only provided an excellent and super fast response to all queries he ensured I am well covered with all aspects of delivery, financing etc upfront. It was a sheer great customer experience and rare car config made me flew to this 300miles distant location for this car purchase and it was all worth it 100%. Highly recommend!
Abhinav Mishra
Oct 27, 2021
5
I was grateful for the efficiency at which my deal was made and finalized. I am thankfully for the assistance provided by Kenneth Chang - he replied quickly and effectively. He allayed all of my concerns while finalizing my purchase out of state.
Trish
Oct 20, 2021
5
Recently shopped and leased a new Audi Q3 at Rockville Audi. I was completely satisfied with both my buying experience and all of the after purchase assistance with the technology on the vehicle. I highly recommend this dealership if you are shopping for any of the Audi models.
Robert Chernak
Sep 13, 2021
5
Excellent customer service, clean facility.
Isah Eric Abdullah
Jul 24, 2021
5
I just purchased my third Audi from Rockville Audi (my second from Tristan who always goes above and beyond). Loving my 2021 Q3 Tristan helped me find (literally drove me around the lot trying to find me what I was looking for). He really knows his stuff and spent time with me to explore several different options. In the end I drove home in my new car happier than ever.
David Corson
Jul 5, 2021
5
Great experience! Very nice and thoughtful staff.
Vacheria Tutson Keys
Jul 1, 2021
5
Joe was absolutely amazing and helped us both with purchasing a car and negotiating. He was very patient when I kept sending him back to the manger to reduce the price! The customer service her gave was amazing!!!!
Farah Hussain
Jun 23, 2021
5
Good place to buy a car the place has nice people who don't take advantage of customers
Christopher Ceasar
Jun 20, 2021
5
Love Al, great guy and always willing to help! A great experience
Pedro Pollarolo
Jun 17, 2021
5
Great service & Nick was great to work with! I would definitely buy from them again!
Jacki Boggs
Jun 11, 2021
5
My first time buying a new car from a dealership and I couldn't have asked for a better experience. I had the pleasure of working with Eric Sohn who went above and beyond to make sure I got exactly what I was looking for. Despite having a car on the lot that was very close to what I wanted and immediately available, Eric never tried to talk me into buying a car on the lot and he assured me he would find the car I wanted. After talking to several dealerships and keeping me informed through the whole process, he was able find exactly what I was looking for. He also gave me a price that no other dealership was able to match. I highly recommend Audi Rockville and Eric Sohn!
Shane K
Jun 11, 2021
5
Kenneth Chang was a pleasure to work with! He was attentive, pleasant and very helpful!
Elizabeth Garcia
Jun 8, 2021
5
Al, our salesperson, kept in touch as the dealer searched for the hard to find Q3. He was extremely helpful and knowledgable throughout the process. He made buying our car easy and pleasant.
Mike Goldstein
Jun 6, 2021
5
Excellent service and facilities. Staff are very knowledgeable, courteous, and efficient.
E. Fernandes
Jun 2, 2021
5
I felt welcomed and not forced. From the front desk to the keys in my hand everything was a great example of Exceptional Service.
Christopher Brown
Jun 1, 2021
5
Rockville Audi consistently provides great customer service through exceptional communication.
Anne Marie Mascari
May 28, 2021
5
My first-time visiting Audi Rockville and the experience was superb. Everything was exceptional from the test drive, price, and purchasing the Audi Q5. Nate Jackson was my sales rep, he was very professional, he listened, and he was not pushy. He made me feel comfortable about the whole process and I got the car that I wanted as he stayed within my price range. I must admit I went to four different Audi dealerships and they kept trying to push me to purchase a car I did not want or add features that I was not interested in. I gave Nate the specifications from the color of the exterior and interior, as well as what I wanted the car to have, and he delivered. The general manager stopped by to make sure I was satisfied which was a breath of fresh air. I felt that he genuinely cared about what I wanted and ensured that if there was anything that I needed to let him know. Thank you does not express my gratitude for a great experience from the time I walked in and left with the Audi Q5. I would buy another car from this dealership.
Roxanne Alexander Little
May 24, 2021
5
My first car buying experience. Good experience in the end.
Stephen Sachariah
May 21, 2021
5
Great Service from Joseph as always! Everything was performed to my satisfaction and the price quoted was the same.
Michael Johnson
May 20, 2021
5
Audi Rockville provided a great buying experience. Everything about buying the new car, including the process to trade in my old car, was simple, transparent and straightforward. Jean-Marc PerezCohen was my sales rep and he was very professional, and equally importantly, listened to what I wanted to do and helped me get there without any hassle. Great experience from the time I walked in the door to the time I drove off in the new vehicle.
Ben H
May 20, 2021
5
Worked closely with Eric Sohn in financing my 2021 Audit Q7 during May 2021, in which I had an exceptional experience, overall. From the beginning Eric and the entire Audit Rockville team were professional, knowledgeable, patient and very helpful in getting my trade-in and financing all secured within the same day. In fact during the team's final inspection, the Audi team uncovered an item that required further attention. They immediately set me up with a loaner Audi, serviced the car within a few days and then drove out to my work to swap the vehicles. Throughout the entire process, Eric has been attentive, available and very knowledgeable in making this experience a great one, which I was very fortunate to be assigned to his account. I would highly recommended getting paired up with Eric for the ultimate Audi experience. Thanks again, Eric! Happy to be a part of the Audi family.
Alexander Mendibur
May 17, 2021
5
Steven is one of the best service providers at Audi in Rockville. So helpful and nice! JJ Bethesda
Jeff Jurick
May 15, 2021
5
Great experience! Enjoyed working with the sales team to buy my Audi Q3
Joe M
May 14, 2021
5
Service is remarkable there! So friendly and helpful
Amelia Maio
May 14, 2021
5
Everything was quick and smooth. Everyone was very kind!
Hansol Kim
May 11, 2021
5
Just had my 2019 a7 serviced for an electronic error. The team at Audi Rockville was very helpful and handled the situation quickly. Thanks very much!
Stacy Baird
May 10, 2021
5
The moment I arrived in the service drive, I was greated and shown to check in. My service advisor was Joe McDaniel. He was amazing! Made everything swift and easy. There was clear communication the entire time my car was there. Joe and the entire team made it a very enjoyable experience. I will absolutely return to Audi Rockville. They just know how to take care of you.
Peter Green
May 10, 2021
5
Awesome buying experience! Thanks Joe Nowlin!
Mel DRosario
May 9, 2021
5
As a near "80" year old senior, have purchased several cars in my life. My salesman, Nicolas Applah is an "excellent" salesman; courteous, professional, knowledgeable and polite gentleman. Never have I been treated with such kindness with an effort to please a customer and understand my requirements purchasing a vehicle. We, my son and I, drove 1 hour to this dealership to view and discuss this vehicle. Well worth every mile driven for the satisfaction of dealing with Rockville Audi. I found them to be an honest and fair priced dealership. I highly recommend them to anyone. I thank them for the experience.
Geraldine Camille Shanahan
May 7, 2021
5
Schedule service online. Drive in, meet your service rep, take a seat in the lounge area. Information and scheduled service is emailed to you. Service reps are very good about keeping you informed. Excellent work completed by technicians and car is washed and delivered.
Ronnie Fields
May 6, 2021
5
It was really nise the sales person who help me on that time.
Marialuisa Vega Hipol
May 3, 2021
5
I had a service appointment for some warranty items on my 2020 Audi A6. Joe McDaniel, my service advisor, provided excellent service and finished the job at the promised time.
Ellen Kay
May 3, 2021
5
Our repair person, Steven, was excellent in fixing my tire in a very timely fashion.
Rita Wertlieb
May 1, 2021
5
Great experience at a highly professional dealership. Jessica went out of her way to accommodate my car needs. Could not have asked for a better experience !
Amer Saba
Apr 27, 2021
5
Rockville Audi provided excellent and prompt service.
Sid Getz
Apr 26, 2021
5
While traveling we experienced a tire issue and Rockville Audi was able to fit us in their schedule and resolve our problem.
Jeff Polenske
Apr 24, 2021
5
Customer service are great.I did have problem with the repair .I was directed to a wrong service station that cost me money instead of going to their repair shop for minor repair. It cost me time and stress. Over all they have great people and service. Very accommodated .The technician and the manager were superb They just need to follow up of what happen .
Merilyn Raiford
Apr 19, 2021
5
We've purchased four cars over the years from this dealership. Their customer service (with both sales and service) is always fantastic. They are honest, fair, and a pleasure to work with. Highly Recommend!!!
Noel
Apr 9, 2021
5
Great experience with Audi Rockville. Service was beyond amazing and everyone was very friendly and pleasant. Sales rep was Kenneth Chang, he took the time to listen to what I was looking for, knowledgeable on features and functions of multiple different models I was looking at and was really friendly and helpful when it came to choosing the right car for me. Trade in process for my other car was also easy and they gave me a better than expected trade in value. Financing process was great, what can seem like a long and painful process was pleasant and short — they had most of my questions answered up front and very professional. Kenneth even followed up a couple times after I took the car home to see how I liked it and if I had any questions. He was also extremely helpful when it came to communicating on receiving my permanent plates. I’m loving my 2020 A6 and thankful for Kenneth and the Audi Rockville team for helping me make a great decision.
Stephanie Heagen
Apr 5, 2021
5
Good service, good people, good price compare to Arlington VA. When you trade your car they never told you what’s wrong with your car, but help you out and you get the car that you are looking from them. This Audi place has a best attitude compare to any other Audi that i gave visited. Person who’ll help me his name is Kenneth Chang, and he is best. He help us out with trade in and getting the new car. The finance person is good, it didn’t take that long even.
Habib Ahmed
Apr 5, 2021
4
the process was okay. the only issue I had was that the price changed once I arrived. Overall, it went well.
Latita Wagner
Apr 5, 2021
5
service is awesome and sales people are very nice.
Kathleen Rogers
Apr 1, 2021
5
Very friendly and quick service, first time there, very professional and helpful
Melanie Seifert
Mar 27, 2021
5
Service team including Joseph McDaniel did a great job and diagnosed my car. Service manager Max Aaron pushed my issue to Audi America for review. Kenneth Chang found me a great deal on a new car to trade into. Sales manager Mike Zheng topped other dealership offers to ensure I was satisfied. General manager Larry Sevrin has an extraordinary group of people working at making the customer 100% satisfied. Thank you all for everything! Best dealership ever.
rammyalam
Mar 23, 2021
5
The finance manager was very accomodating and the sales person was patient.
Merilyn Raiford
Mar 18, 2021
5
The foot-kick opening the Trunk is still not work as expected. Maybe because of the hitch bar in the back is blocking the sensor and nothing you can do about it. It's more of designing issues.
Jeff Lin
Mar 16, 2021
5
Tae and Larry made me feel comfortable and welcome. They gave me a great deal. I highly recommend. Thank you Tae and Larry!!!
Leo Carney
Mar 15, 2021
5
I bought a car here and the staff made the transaction simple and easy.. great quality service and friendly people at this location
Sean Moaadel
Mar 14, 2021
5
Greta experience. Karl was great and very helpful.
Roger Heald
Mar 14, 2021
5
The service manager I was my service rep and now service manager. He understands service to customers from all areas of the service department. My service reps are professional,and responsive. Listen well and offer good advise. All of my audis have been serviced by Rockville Audi, All five of them over the years. The sales department is fantastic. The general manager always there and always ready to help. I know I?ve availed myself of his services under extreme circumstances never a problem. The dealership is one of the most responsive and helpful around.
David Freeberg
Mar 13, 2021
5
Excellent Service and excellent sales people. No pressure on customers and knowledgeable on their products. This is the second car I've leased from them.
Wendy Shapiro
Mar 10, 2021
5
Very satisfying used car shopping and buying experience. Knowledgeable and friendly salesman and closing manager. A first class dealership.
Stanley Samorajczyk
Mar 2, 2021
4
Got a great deal on this car. For sure best price around. The car was "turn key". No issues. Great financing.
Michael Orem
Feb 27, 2021
5
Wonderful Bought and service two cars Highly recommend Tae in sales
Lloyd
Feb 25, 2021
5
Easy and efficient getting in and out of dealership. I was provided regular updates to keep me informed when the car was ready.
John
Feb 18, 2021
5
Servicing my car at Audi Rockville it’s always a pleasant experience. Steven Wilson my service advisor is professional, knowledgeable and friendly. Genuinely care about the customer. I recommend this dealership for everything. 5 stars.
Dan GDan
Feb 14, 2021
5
They took care of a manufacturing paint defect for me at no cost in my Q7. Even came and picked up my car and I am in Springfield. Overall very happy.
Kristin Durepo
Feb 11, 2021
5
Out of all the car dealerships I have been to throughout my life, this was by far the most seamless and expertly run facility I have encountered. Everything was professional and expedient, getting me into my car and put the door within two hours of arrival. The sales team were highly knowledgeable and worked every avenue to exploit possible rebates and discounts ranging from manufacturing discounts to aftermarket warranties.
Akelia Ketmom
Feb 8, 2021
5
My experience purchasing with Rockville Audi was suburb, especially working with Nick. Nick did a great job of recognizing my need for efficiency and made sure the deal was consummated with incident. Plus, I absolutely love my car. I've owned other luxury cars from Lexus, BWM, and Infiniti. My 2021 Audi tops them all and it is not even close.
Winter Troxel
Feb 8, 2021
5
Every-time I visit this dealer, it?s always a pleasant experience. I?m Very pleased to be taken care of by Mr. Jai Jennings such a wonderful guy, you can tell he actually wants to help you.
Tyrell Cornish
Feb 3, 2021
4
Over the years I have purchased at least 15 new or used vehicles, primarily from dealerships. I have to admit that what should have been a fun and pleasant experience usually wasn?t since the time I had to spend in the dealership was at least four hours. I recently purchased an Audi from Audi Rockville and found that all of the wasted time didn?t happen at this dealership. I was out with my car in two hours which was very reasonable. My salesman Eric was the model of efficiency and had everything ready when I arrived at the dealership. I would not hesitate to recommend Audi Rockville and specifically Eric to my friends.
David
Feb 3, 2021
5
Great customer service, speedy service and helpful staff.
Ryan
Feb 2, 2021
5
My experience with Eric Sohn was great. He never pressured me to purchase a car. He answered all my questions. Eric made my experience a positive experience. This process was stress free.
Charlotte Barron
Jan 31, 2021
5
I just love my personal service advisor, Joe takes car of me and my car
Amelia Maio
Jan 29, 2021
5
Jai Lennings was my service advisor. He did a wonderful job keeping me informed of repairs needed.
Jack Roe
Jan 25, 2021
5
Very satisfied service and how I was treated. Very friendly, but professional.
Jeff Distenfeld
Jan 17, 2021
4
Manufacturer recall. Great job scheduling service and safe and comfortable waiting area
Marc Caplan
Jan 15, 2021
5
Top notch customer focus- and they always meet their commitments. I?m on my 3rd Audi with them (15 years!)
Steve Tolbert
Jan 13, 2021
5
I had a great experience at this dealership. They was informative and professional.
Walter Robinson
Jan 12, 2021
5
Excellent sales staff, very quick transaction.Even better than the first time I purchased a car there.
Peter Arey
Jan 10, 2021
5
My car was in for an oil change and tire rotation and balance. Great customer service. Covid Safe!
Alice Nichols
Jan 8, 2021
5
Eric Sohn goes above and beyond, both in showing the highlights and in customer service. He was honest and forthright and did everything he could to make getting out the door as convenient as possible. Can't recommend enough.
Kelley Mcnabb
Jan 4, 2021
5
I must begin by saying that i am very satisfied with the purchase of my Acura MDX. I chose Rockville Audi as well as my sales man Joe Nowlin based off reviews by other customers. I usually don't write reviews, but will do this time so others can benefit. I called Joe and he answered all my questions on the phone prior to making an appointment on new year's day. Joe is very knowledgeable, patient and concise in answering any questions we had. The financing department also made the process easy to understand by explaining all the warranties. What i liked was that there was no pressure from the finance team to sign up for any warranty. All in all, my experience was made less stressful and was a breeze. So if anyone finds a car at Rockville Audi, do not hesitate to use the dealership. Before heading there, just call and ask for Joe Nowlin. You would not regret using this dealership.
Isabel
Jan 2, 2021
5
I have been searching for a new car for months now, I found Audi of Rockville’s Website to have a wide selection of used and new inventory. I drove over an hour and was a greeted by Chris my salesman. He was full of knowledge, friendly and understanding. I purchased a used Q5, I was able to do the application online which saved time at the dealership. I was in and out in no time. Neal was also fantastic and knowledgeable on the lending and papers. Thank you Chris and Neal for making my experience great.
Beth Ohler
Dec 28, 2020
5
Service was excellent. The advisor (Steven Wilson) is a consummate professional. He is very knowledgeable, courteous and honest.I waited for the service and was delivered on or ahead of time. I highly recommend Audi Rockville to my friends with Audi vehicles,
Orly P. Bugarin
Dec 26, 2020
5
This has been a wonderful car buying experience. Our sales associate Peter Green, was a true professional, thorough, courteous, thoughtful and very detailed in all aspects of our understanding the Audi, safety, accessories packages, functionality and the financial process. His outstanding knowledge, honesty and friendly demeanor made my wife and I feel at ease. All questions and concerns were answered in a thorough matter, as well as visible demonstrations to better our understanding. In summary, Peter Green is outstanding, honest, knowledgeable and incredibly friendly! Thank you Peter, what an awesome experience!
John Stokes
Dec 26, 2020
5
Rockville Audi has been taking care of my baby (Audi A7) since 2014. I'm a stickler when it comes to maintaining my ride. Bryan Webster and the other service crewmembers are the main reasons I've chosen Rockville as my service location...even though I live a lot closer to Audi's other service departments.
Martin Wilson
Dec 25, 2020
5
Exceptional Service, Sales, and Support Team. Highly knowledgeable and Transparent Team. I did everything I need online before I got to the dealership which was perfect in this COVID-19 era.
Raouf Guirguis
Dec 24, 2020
5
5 star facility. Great service from beginning to end
Nguyen Howard
Dec 24, 2020
5
Fantastic as usual. Call for service, no hassle. Appointment set up to my time table.
Gary Mendelson
Dec 23, 2020
5
Our sales person Tae Yeon was fantastic. Super friendly, informative and easy to deal with during the entire process. Highly recommend.
Stacey Maisano
Dec 22, 2020
5
Had a great car buying experience. They stayed consistent with their online prices and helped me throughout the process.
Dante Vasiliadis
Dec 11, 2020
5
Good service, knowledgeable personnel, short waiting. Clean, safe, professional.
Dmitry Kanevsky
Dec 10, 2020
4
Provided you can afford to buy and properly maintain a German engineered automobile in a class such as Audi's, this dealership and its maintenance staff are a solid choice. The mechanics at this dealership can keep your luxury sedan or sports car running like new - provided you consistently select the high-end recommended maintenance package every time you bring it in (and do so according to the manufacturer's recommended schedule, of course). But be realistic - it's up to you to spend the bucks to keep a vehicle like an Audi, Mercedes or BMW on the road after the warranty period expires. If you're up to the commitment, cars like those can endure well past the time when most domestic brands are being recycled for scrap.
Walter Bauer
Dec 7, 2020
5
Customer service is excellent, I followed Jae from his last employer... he’s the best!
Ron Johnson
Nov 30, 2020
5
Just completed my 60k maintenance schedule. Excellent and prompt service.
Ginel Dobre
Nov 24, 2020
5
Very good service, definitely recommend to friends
Hai Nguyen
Nov 23, 2020
5
The service was perfect. The percentage coupon really worked. The car was beautiful when returned.
J Michael Kirchberg
Nov 21, 2020
4
The dealership is very busy and you may have to wait a bit. I was disappointed that after a 3 hour drive to dealer and committed on the car I was told that there was a recall on a part and would have to come back the following week to pick up car which was another 3 hour drive each way.
Lou Vigorito
Nov 20, 2020
5
The salesman I had was very good, knew the model I was buying. Was not pushy. I wanted a color they did not have in there inventory, but they got it for me from another dealership. I am very happy with my new car!
Susan Miller
Nov 13, 2020
5
Best car buying experience I've ever encountered! The dealership was the cleanest I've been in and the employees were all great to work with! Will def be buying my next car again from Audi of Rockville.
Dione N
Nov 13, 2020
5
The service department Rocks!
Margaret Allman
Nov 7, 2020
5
Joe McDaniel/team provided quick, technical service for a high-performance RS car. Communication and technical analysis were top-notch. I recommend Rockville for service.
Phil Ackley
Nov 5, 2020
5
Kurt was great! We bought a CPO and he was extremely helpful and friendly. The showroom is beautiful. It was a very pleasant experience.
Chris Duke
Nov 3, 2020
5
service +1, professional staff
Louis Hecht Jr
Nov 2, 2020
5
Had a terrific experience buying my new 2021 Audi Q3! Nate Jackson was the salesman who navigated the process for me and he was awesome: knowledgeable, nice and honest!!
Katherine Webster
Oct 27, 2020
4
I have had 20k (24 months) factory recommended service for my 2018 Audi Q7. Overall srvice was done very professionally in a very timely manner. I was expecting more responsiveness from the staff. I left a message regarding the loaner car for the receptionist and also to the service consultant. However nobody returned my call. Overall experience was very good.
Arun Sarkar
Oct 23, 2020
5
I was in for routine service on my Audi A5 when I saw a beautiful A7 in the showroom. I fell in love and the next steps to purchase were fast and easy. Davis Junior - my sales rep made it an efficient process. What a great experience. I also have serviced my cars at Audi Rockville and always have a great experience
Junior Davis
Oct 21, 2020
5
this is my 2nd Audi i buy from ROckville Audi. Always felt that I am in good hands specaily when it come to service. Max the service manager is the BEST.
Ehud Gamliel
Oct 20, 2020
5
Best Audi Dealer, especially for service in the DC Metro area.
Frank Crow
Oct 19, 2020
5
Great experience. World class customer service. Took the time the breakdown everything to me.
Jonathan N
Oct 11, 2020
4
They had the car I wanted and the buying process was easy and pain free. They had a very good price on our Audi Q5
Steven Szczesniak
Oct 8, 2020
5
The Audi Rockville team's customer service is world class. A big shout out to Max and Stephen. Highly recommend stopping by if you are looking for a new Audi or a certified pre-owned one. Thanks again!
James M
Oct 7, 2020
5
Nate, my salesperson, made this purchase exceedingly easy!
Matthew Quinn
Oct 6, 2020
5
Nicholas Appiah was fantastic to work. Professional, knowledgable and honest. Genuinely cares about the customer. I had been to many other car dealers in a few states looking at other German motor vehicles and he was by far the best person I worked with even from the first phone call. Hands down best car experience I have had. I would absolutely recommend him to anyone looking to buy an Audi in the area.
Led
Oct 4, 2020
4
Do not offer tires rotation when car has less than 2000 miles ?????? ... seems ridiculous .....
Maria Tomaszewski
Oct 4, 2020
5
Nicholas Appiah was fantastic to work. Professional, knowledgable and honest. Genuinely cares about the customer. I had been to many other car dealers in a few states looking at other German motor vehicles and he was by far the best person I worked with even from the first phone call. Hands down best car experience I have had. I would absolutely recommend him to anyone looking to buy an Audi in the area.
Led
Oct 4, 2020
5
Peter Green, from start to finish, was wonderful to work with. He got us a a good deal and a beautiful car! Thank you Peter!
Vikas Dua
Oct 3, 2020
5
The service experience is consistently great. Bryan is a consummate professional and a pleasure to work with.
Emily Gordon Kishter
Oct 3, 2020
5
Definitely recommend Pete Green at Audi of Rockville if you are purchasing a vehicle! He is amazing to work with and I am beyond satisfied with my purchase with him. He has gone above and beyond to ensure that he was doing anything he could for his clients.
Valina Lim
Oct 2, 2020
5
excellent customer service! Tristan went above and beyond to make sure it was an A experience and it was! Loved every minute of it. All good :)
JCK
Sep 25, 2020
5
Tristan and team made my car buying experience awesome from the minute I walked through the door!!
Ernie
Sep 25, 2020
5
A professional and quality service in accordance with Audi standard.
Dan G.
Sep 25, 2020
5
Came in without appointment to replace damaged tire. Taken care of promptly and courteously and car washed. Jerry was especially helpful.
Lee Rosky
Sep 23, 2020
5
Service Technician (Joe) was friendly and knowledgeable. Service was handled in an appropriate amount of time and costs were in line. Facilities were clean and in line with sanitizing for COVID. Great experience!
Scott Green
Sep 22, 2020
5
They know how to do and what to do and when to do. Service rep exceptional
Raymond Kemp
Sep 22, 2020
5
Jean-Marc went above and beyond all expectations. He worked with me extensively over the weekend and on his day off to get me the deal I wanted. I highly recommend asking for him if you go to Audi Rockville.
Jean-Marc Pérez Cohen
Sep 22, 2020
5
My experience with Audi Rockville was great! Tae was knowledgeable, personable, and patient with all my questions and concerns. I highly recommend seeking him out when coming to this location!
Christine P
Sep 22, 2020
5
Larry Sevrin runs an incomparable dealership at Audi Rockville. The new showroom is beautiful and the staff is very accomodating. Joe Nowlin has always helped me in sales and they found my family the perfect family. In fact, I thought I'd need a bigger vehicle but both Joe and Larry explained that the Q5 was the better fit for my family so the saved me some money! The ride of course is fantastic. I couldn't recommend Audi Rockville more.
John-Paul Flaim
Sep 19, 2020
5
Had an overall excellent buying experience for our new Q5 from Audi Rockville and our salesman, Jean-Marc Perez Cohen. With Jean-Marc's help we got the exact Q5 SUV we wanted . Jean-Marc was knowledgeable, pleasant to work with and at no time did we feel pressured to buy, but, with the excellent deal we were offered, we did buy, and are extremely happy! We can highly recommend both Audi Rockville and Jean-Marc !
JW Love
Sep 19, 2020
5
I just purchased a car at the Rockville, MD Audi dealership, and had a wonderful experience with Antonio Di Franco, excellent service. Thanks.
Cristina Lopez
Sep 18, 2020
5
We had a great experience buying a car from Audi Rockville. Eric Sohn was a wealth of information, and he was really patient in reviewing cars and various available packages with me and my partner. He made car buying a fun experience, while I usually dread it! I hope to return to Audi Rockville again for a future purchase!
Jina Kim
Sep 15, 2020
5
Very good and timely service. Fixed the issue that was needed.
Houston Deberry
Sep 14, 2020
5
Very nice and courteous dealership. Didn?t have an appointment and they fit me in.
Scott Greenberg
Sep 13, 2020
5
Work was completed promptly and special attention timing of repairs
Karen Geldner
Sep 11, 2020
5
Good service, quality repairs, and friendly atmosphere
Jorge Perez
Sep 11, 2020
5
Cleanliness of the facility is amazing. The professionalism of all employees and they naturally care about your needs.
Joe Davis
Sep 8, 2020
5
Audi Rockville has one of the most competitive prices. I leased a Audi Q5 and couldn?t be happier with our salesman Pete Green. He was very responsive and gave us a great deal no other dealership could beat, so we drove from NJ all the way to Maryland! Pete went out of his way and texted us during the weekends and at nights. He had a great personality and was so friendly and caring. We will definitely work with him again and refer our friends/family to him.
Aysenur Reisoglu
Sep 7, 2020
5
Joe is a great service representative and Max is a wonderful leader of the service department. I have been bringing my cars there since 1996.
Andrea Kopstein
Sep 4, 2020
5
Tae was wonderful and Mike Zheng went above and beyond. So, happy with my purchase and am now Audi for life thanks to the amazing experience at this dealership.
Shannon Dillon
Sep 1, 2020
5
What can I say!!! I walked into Rockville Audi with the intention to only look - window shop. I saw a beautiful quantum grey SQ5 with a gorgeous red leather interior, sitting in the corner. It was calling my name.... so I had to go admire this beauty to find out that it was already sold. The salesperson who was helping me was great - Al Hall. He had me test drive a SQ5 but he realized that if it wasn't the beauty that I admired so much, then it wasn't going be a replacement. I left, but a day later Al followed up with me and told me he was able to find another SQ5 with the same color scheme. I had found the same vehicle at another dealership online and informed Al. He looked it up and came back to me with the same pricing and noted that his car had more features. Nevertheless, due to Al's tenacity and great customer service I went back to Rockville Audi and now have this beautiful SQ5 in my garage. Rockville Audi and Al Hall - thank you!!
Michi McNeace
Sep 1, 2020
5
The dealer was respectful of my time and fear of being out during the pandemic and made the process quick and efficient.
Lativia Dennis
Sep 1, 2020
5
Very efficient, courtesy and forthcoming approach. Little waiting time. Quick processing.
DK
Sep 1, 2020
5
Excellent trying/buying experience. I never felt pressured. The car sold itself. Pete Green, our sales person, spent a considerable amount of time with us post-purchase helping us to get familiar with our beautiful certified pre-owned car. Much appreciated.
Michael Bloom
Aug 27, 2020
5
Our salesman Nate was great to work with for our purchase of a CPO vehicle. Having two little ones, Nate understood my husband would test drive and show me the car back at our house while on his test drive. From there Nate worked with my husband even after hours so I could go in to trade my car and sign papers to make for a quick and easy purchase. We greatly appreciate Nate?s time, help, and understanding during this process considering the new normal right now. Thank you!
Christina Fenton-Neblett
Aug 25, 2020
5
Additional parts were needed for my repair and Audi Rockville kept me informed and conveniently brought my car back to me. Great job!
Ron Klein
Aug 21, 2020
5
Incredibly helpful. We had an emergency with our vehicle while visiting DC and the staff were amazing. Repairs made within 2 hours! Fantastic job!!
Jeff Oliveira
Aug 18, 2020
5
Jessica, Mike and Jordan were an awesome team and found me the exact car I was looking for. They kept me updated on the progress and the response time was immediate. I couldn?t be happier.
Kat Bastow
Aug 14, 2020
5
Safe/clean, considerate and helpful customer service provided.
Stephanie F
Aug 13, 2020
5
Antonio was very professional and answered my questions in an expeditious manner. The sales and financing process was extremely streamlined and the entire car-buying process exceeded my expectations. I highly recommend Rockville Audi.
Tommy Allgood
Aug 12, 2020
4
Salesman was wonderful. I dislike the experience with finance department. I cam with preapproval and he moved my financing to a different bank.
Jeanne Young
Aug 10, 2020
5
Took my 2017 A4 to Rockville Audi for some minor but vexing warranty fixes, and Bryan and Chuck took care of my car like it was their own. They gave me a brand-new loaner, so I did not mind that the car was there for a week. They are extremely thorough and meticulous, and did not want to hand back the keys until they were confident that everything had been addressed. I could not be more pleased.
Chris Morris
Aug 10, 2020
5
Tire replaced after finding screw in tire. Tie not in stock so waited an additional day.
Joseph Mccathran
Aug 5, 2020
4
The online buying process simplified or even eliminated many steps for instance not overstaying your welcome at the dealership, negotiate process, and setup schedule to meet with Sale Representative - dealt with one individual to avoid being harassed as soon as you arrive. Jessica exemplied excellent customer service by returning to the dealership to assist me through the sales process, ensured all paperwork was accurate, and gave a detailed overview of the vehicle purchased.
DSag
Aug 4, 2020
5
Great service even after you purchase your car! The care is hand washed every time you bring it in.
Debra
Jul 31, 2020
5
Excellent customer service. Excellent job done on my car. Representatives are very professional.
Yves Malalla
Jul 29, 2020
5
A-one Service. Everyone I dealt with was a great....
Sunny Salman
Jul 28, 2020
5
Jessica Boac represents Audi's brand with the utmost professionalism and positive attitude. She was an absolute pleasure to work with. In fact, I flew from Cincinnati to Maryland to pick up the car just so I could meet her. My 3rd time around purchasing an Audi started in Cincinnati just 3 weeks ago. I visited the local dealership I purchased my last two cars from, in hope of talking to the sales rep I purchased my last two cars from. We had lost touch for over a year and a half, when I went from an Audi to a Tesla for a short stint. While visiting the dealership to test drive (and buy, because I had my mind made up already I wanted an RS5) the car, I found out he left the dealership 6 months prior. The gentleman that waited on me was nice, but I felt he didn't take me seriously. I walked in with my son and wife, wearing board shorts and a white tee. I asked to test drive the RS5, to which he quickly made happen. After the drive we sat down, and although he was very nice, I did not mesh well with him. I left that day and contacted another local dealership. I spoke with an enthusiastic sales manager, who heard my story and promised me he'd deliver a great experience. I told him what I was looking for, and he quickly found the one I had in mind, at the Maryland dealership in Rockford. He asked me to fill out an online app, and he'd get a hold of me later that afternoon. I immediately filled out the app, and waited... and waited... until 4 hours later. No call back, so I called and was sent to his voicemail 2x. The receptionist answered the phone and said he'd call me right back after he was done with a client. 1 hour later, no call. Fast forward to Monday morning. I called the dealership and was transferred to the sales rep's cell phone. He answered and said he'd call me back in a few hours. that afternoon, he called me back and said he was working on the financing options, and would get back to me shortly. No call back. Monday evening, I decided to research on my own. I went to every Maryland Audi site until I found the car I wanted. I got a chat pop up while visiting the Rockford site, and was asked if I wanted to chat. I figured I would get a text the next day, and put in my phone number. 2 minutes later, I got a text from Jessica Boac! Mind you, this was almost 10 PM on a Monday. I thought it was a bot text, but decided to reply. Nope, it was the real deal. We chatted for almost 2 hours, and Jessica went through everything with me. She listened to my story of the unpleasant experiences I had locally, and answered all my questions. She sent me the link to apply. I was hesitant since I already applied 2 days prior. But thought what's the worst that will happen. The next morning, by 11 AM, Jessica had me approved for 0% financing for 72 months. WOW! She walked me through the whole process, and made plans to have the car delivered to me in Cincinnati. After some thought and talk with the fam, I decided to bypass the delivery, and make a trip to Maryland to pick the car up in person and meet her. My expectations were more than exceeded. We decided to fly in late Friday night, and pick the car up Saturday morning. Jessica gave non-stop communication for the remainder of the week leading up to our visit to the dealership. We arrived Saturday morning shortly when the opened. The car was outside with a huge red bow on the hood. Never would I have imagined this. We spent 5 mins inside finalizing a few signatures, then made our way out to the car. Jessica learned I had a wife and 6 year old son. Inside the trunk was an Audi branded Monopoly game, 2 shirts for my wife, a hat and leather cleaner. ALL complimentary. I was absolutely shocked. This was hands down the best auto buying experience I have ever had. I have already referred 2 friends to Jessica, and will continue to do so. I'm a life-long Audi buyer, and will always go to her from now on. Even if it means flying to MD and driving back to OH for every purchase. Jessica went above and beyond. She never pressured me, and followed through with everything she promised. Her class and enthusiasm goes unmatched. Thank You Jessica!
Andy Dowdy
Jul 26, 2020
5
Dealership did a fine job. I will return for continued service.
Jonathan L Tepper
Jul 24, 2020
5
They offer great customer service!
Sue Jagan
Jul 21, 2020
5
Excellent buying experience!! I went to look at a BMW 3 series Gran Turismo. I worked with Nathaniel Jackson and the customer service was awesome. The car was listed for a great price and I did not feel pressured into buying the car, although I did purchase the car that day! I couldn't be happier with my purchase. I will be back on the future when I am ready for my next car. Audi Rockville is the way to go!!
Deneka Taylor
Jul 16, 2020
5
Great, on time service and will provide a loaner for scheduled maintenance.
Bambi L Mains
Jul 14, 2020
5
My boyfriend just bought an s4 from Audi Rockville 3 weeks ago and we love it! Karl has been very helpful and has reached out multiple times on how we can enjoy our vehicle even more by sitting down with him and personalizing each button and functions. The dealership is very clean and everyone was nice and pleasant when he was taking a tour. Awesome service!
Lindsey Kneisley
Jul 12, 2020
5
I purchased my Audi SQ5 from out of state at the Audi Rockville and couldn't have made a better choice. The whole team was great throughout the entire process of the sale. Peter Green was awesome at answering and communicating the details of the cars before I flew up from Charlotte, NC to see that car. Konstantine Sarakinis was very knowledgable on the car packages and took the time to really explain details of closing with me which made me feel very comfortable with process. Eric Sohn was great at taking the time to get the car ready for me and walking me through all the features of the SQ5 and how to use and set myself up correctly in it. This was great experience and would highly recommend my family and friends from Charlotte, NC to this Audi dealership.
Jorge Andre Palacios
Jul 12, 2020
5
I feel bad that it took me so long to actually write a review but one thing is for sure, I couldn?t go but so long without expressing how absolutely Amazing these guy?s over here at Rockville Audi are. I especially want to give a shoutout to my main man Peter and there was another guy, he was my finance manager I forgot his name but both of those guys need proper appreciation, I felt like these guys was not trying to make their pockets fatter at all, these people genuinely want to see you walking and smiling to a car of you?re choice at the end of the day. And they are exceptionally efficient as well.
Tyrell Cornish
Jul 10, 2020
5
great customer reception, attention & service with great caution amid covid times
Jessica Garcia
Jul 9, 2020
5
Fantastic Job !! Bryan Webster was profesional and excellent customer interaction. Because of his people skills i will pass on my experiance. Great Job.
Alexander Gussman
Jul 9, 2020
5
I just bought Audi at Rockville Audi. I am very pleased with service, knowledge and friendly environment. General manager Larry Servin established very high professIonal standards and provided full support. The salesperson Kenneth Chang was very knowledgeable, caring and tried to help me in any way. I highly recommend Kenneth and this dealership to all future buyers. Thank you guys, Sincerely, Bella Sheyner
Bella Sheyner
Jul 8, 2020
4
Pleased with quality of service, but still unsure why the car needed a costly 40,000 service when it only had 18,000 miles on it(It is garaged 7 month each winter when I am in Florida.)
Lee Rosky
Jul 8, 2020
5
Love the dealership, absolute no pressure in buying a car. Entire Staff starting from Sales to Finance is very helpful and friendly.
Pratima M
Jun 27, 2020
5
Overall experience was exceptional. From our first meeting with Nathanial Jackson (Sales person), there was no pressure, he was direct and honest. All staff were very professional and the best car buying experience I have had (and I have bought many cars in my life).
S Cornell
Jun 26, 2020
5
Everyone at the dealership is knowledgeable. The entire experience from the test drive to the sale to the financing is seamless. The General Manager is available to discuss your purchase, financing , loan, options and can help narrow down your needs. He tells you right away if a car you want is available to test drive. This is the second Audi I have purchased and my salesmen Antonio DiFranco does not pressure you and is helpful to get you to the best choice.
Lana Halpern
Jun 21, 2020
5
Just had a part replaced and I wanted to give due credit for exceptional service. Great communication, fast service, and my car looked fresh off the line when it was finished being repaired. Y’all are top notch and would recommend to anyone! Thank you!
Crystal Lynn
Jun 19, 2020
5
Rockville Audi took good care of my car while it was in for regular service. It was nice and clean and washed when I picked it up. I'm still not quite used to this idea of communicating by text message, but that was all right.
Craig
Jun 15, 2020
5
Antonio was a very good salesperson. He took all my concerns to Mike the sales manager who working with Antonio gave me the price I was willing to pay. Later Antonio walked me through every button, switch and level on MY allroad, the prettiest car sold that day
Greg Whalen
Jun 11, 2020
5
Friendly, responsive, and professional staff. Bryan was superb!
Michael Smith
Jun 11, 2020
5
I received excellent service from my sales person. I went in he had what I wanted. I received an excellent and worked with a great sales team. I was so impressed I have referred him to a colleague! Who will be buying through Joe Nowlin. Thank you!!!
Carolyn Mctaw
Jun 10, 2020
5
This is the second time we've purchased a car from this dealership. It was easy to schedule an appointment, they had a large inventory, the cars were ready to test drive when we got there, and pricing was very reasonable. Nate, our sales representative, took the time to explain the features of the car, answer questions, and made the experience pleasant. He was quick to return emails and phone calls.
Jennifer
Jun 9, 2020
5
Just bought a Q7 and I absolutely love it. Karl was my salesman and he was great. He took the time to go over all of the bells and whistles with me. I'm a very happy and satisfied customer.
Cassi Hamilton Beatty
Jun 5, 2020
5
Rockville Audi nailed it: car purchasing made fun and easy
S. Novotny
Jun 1, 2020
5
The Service staff, Steven in particular, did a tremendous job of taking care of me. The updated showroom looks fantastic. Service is very easy, in and out. Great job preparing for and preventing COVID19 transmission by disinfecting the loaners and your car before and after service. I would highly recommend Rockville Audi.
Tim Murphy
May 26, 2020
5
Joe in Service is very professional always helpful. Thanks Joe!
Mike Gill
May 6, 2020
5
Excelente!!! Michael un genio !!! Thank
Marcelo Nunez
Apr 26, 2020
5
I visited from out of state (PA visiting Rockville, MD). Kenneth communicated well over email. Arranged a viewing from tricky situations (Corona virus). They were careful and very helpful. I intended to purchase a certified used S5 and I ended buy a new S5 an AMAZING deal - no pressure at all. We arrived about 5.30pm and we were the last to leave around 9.30pm! They didn't hurry us or question anything I emailed a few questions after purchasing the car and i received a text with screenshots explaining and a call explaining the images plus a promise to email me further details by the specialist. I thoroughly recommend this dealership and comparing to prices in PA this branch was about $5k cheaper on average! Recommended and I wish this was my local dealer.
Dazalexander
Apr 22, 2020
5
They serviced my vehicle fine for 1 yr 10,000 miles however they did find the problem of noise. I tried to bring it to there attention when I heard it driving away. They were to busy to take a second look at the moment. Suggested I come back. it would have taken 2 minutes for me to point it out. The second issue they wanted to charge $300.00 to rotate tires, do an alignment and add an engine additive to reduce wear. I have only driven care 7,500 miles Brand new Q5. one year old. When I asked the question was it needed. I could not get a good answer.
Alvin Gregory McCray
Apr 20, 2020
5
Brian (service advisor) Greg (receptionist) and Mike (tech) always take great care of me, highly recommend!
David L Rouse
Apr 16, 2020
5
Great communication, knowledge and overall experience with the sales person, Kenneth Chang and Shane Lee. I found my vehicle on the internet after hours and they were responsive the next day and I was a le to do a quick pickup--observing social distance, of course--while still feeling like I had a COMPLETELY personal experience at a BEAUTIFUL dealership! I will highly recommend and refer my friends. P.S. I ❤ my Audi Q7!!
Tina Marie Marshall
Apr 8, 2020
5
Bryan W and Mike O are a phenomenal team that ensure my vehicle is well maintained and safe. Bryan is always able to get me an appointment within a few days of contacting him and Mike is always ready to get me in and out. Thanks Bryan + Mike!
Liz Persaud
Mar 23, 2020
5
We have bought our second Audi there and they have provided the best sales team and service . I believe you will not get a better deal any where else . Larry and Mike are the best and really appreciate them working with us ! FIVE STARS
Spencer Bryant
Mar 16, 2020
5
Very customer friendly Service was done ahead of promised time
James Shaver
Mar 13, 2020
5
Great place to service your car, new or old. Fast, convenient, and courteous.
Sim Soy
Mar 12, 2020
5
Great place to buy a NEW Audi. I Like the team and sales person Karl. He was very patient to listen to us What We want and specially, he did not push us to make decisions. He showed us a lot of NEW features about NEW Audi.Great Job
Donny Yu
Jan 22, 2020
5
My first Audi purchase and Rockville Audi made it an awesome experience. Nicholas Appiah was awesome from start to finish. He made me comfortable through the whole process. Very transparent, trustworthy and most of all reliable. I was hesitant in the beginning because I needed a car asap and was not in the best position, in my opinion, to get one. But Nick and the Rockville Audi came through for me. And I’m totally grateful
Asia Minor
Jan 19, 2020
5
Had a great experience with Joseph Nowlin purchasing our certified pre-owned 2017 A3 e-tron! Would definitely recommend Joe!
Gabi Perazza Young
Jan 6, 2020
5
Very professional, low key and Tristen let the car speak for itself. Would go back to them for a new or certified pre-owned Audi!
Paul Scholz
Dec 30, 2019
5
Always the best experience A team of professionals
Robert Silverman
Dec 28, 2019
5
I always enjoy my experience at Rockville Audi. Everyone is always so pleasant and willing to help. It feels good to be a part of such a good family.
Tashia Coplin-Taylor
Dec 21, 2019
5
Thank you Chris for a great buying experience. Look forward to being part of the Rockville Audi family.
Christine Davis DesLauriers
Dec 8, 2019
5
I usually find buying a car a bit of an ordeal, but Kenneth Chang and his colleagues made it a genuinely pleasant experience. Everyone we encountered was gracious, helpful and well-informed. I felt I could trust them, and I think we got an excellent deal.
Sue B
Dec 5, 2019
5
Quick process but a little confusing in not fully educating buyers of the details of the operation of their new vehicles.
Harold Burke
Nov 14, 2019
5
If you do any service here please see Ryan Hart, he has always been honest and very affective when it comes to my budget.
Robert Rodriguez
Nov 4, 2019
5
I purchased my 2018 SQ5 at Rockville Audi. The car buying experience was wonderful with a great team and a most knowledgeable salesman, Antonio, who helped me learn about and access the available technology in this amazing SUV. I only bring my car to Rockville Audi for service where the expertise continues. Thank you to all.
Melody Williams
Oct 20, 2019
5
excellent service the last 10 yrs and great buying experience buying my new Q5, Larry and Joeo are really great people
Richard Levine
Oct 3, 2019
5
Excellent car buying experience. Knowledgeable and caring staff, that will make sure you are happy. Jess and Shane are genuinely great people... Ask for Jess if you think on buying an Audi!
Lilian Herrera
Sep 30, 2019
5
Kenneth was an amazing salesman and Rockville Audi surpassed my expectations for a dealership. I emailed through USAA about an S4 and Kenneth was more than nice getting me all the information about the vehicle. I came in and test drove the vehicle while they appraised my trade and was out the door in my new to me S4 within 4 hours. AMAZING!
James Thomas
Sep 30, 2019
5
Great service and customer care.
Julie Garnier
Sep 28, 2019
5
I had a problem with a newly purchased used car. I brought to the dealer and was very impressed by their operation. The service rep was great as was the tech that I rode around with to recreate the issue that my car was experiencing.
Ivan Galic
Sep 26, 2019
5
I was referred through a friend to see Ron Rodriguez at Audi, Rockville. I am always highly sceptical when purchasing a new vehicle. I need to say that this was the easiest and most pleasurable experience I have ever had,from the time I spoke with Ron on the phone until I drove away in my brand new car. The service was like no other and I felt that Ron went above and beyond to make sure I got my payments where I needed....and in the car I wanted. Danny the manager came over and congratulated me on my new purchase. I am loving the vehicle..it drives like a dream. Anyone looking for a new car this is definitely the place to go..Ask for Ron...he is stellar. Thank you for everything! My family and I will be back for our next vehicle. Kudos Audi for giving such amazing service!
Amy Yuratich
Sep 25, 2019
5
Highly recommend Rockville Audi for both sales and service. They are professional, great to work with and Audi is simply the best.
Mary Meloche
Sep 12, 2019
5
I recommend that if you have an Audi, you will be satisfied with professionalism of the staff at ROCKVILLE Audi. The customer service in the sales and service departments are top notch. Also, you will very comfortable waiting in the lobby area of both departments. Brian Webster is one of the service representatives. He is the ONLY representative I have dealt with since have been taking my Audi 6 to them in the last 5 years. Kiddo to Brian!!!
Ronald D Farrar
Sep 9, 2019
5
My experience at Rockville Audi was superb from start to finish. They excel in Customer Service. Working with their sales team, specifically Ron Rodriquez was a seamless and exceptional experience as he transitioned me from my Q3 lease into my new car. Thank you for all your help! I love my new Q5.
Kathleen Moore
Aug 29, 2019
5
This was maybe the best car buying experience I've had thus far. Antonio DiFranco was pleasant, knowledgeable, forthright, and made all the difference in what is typically a quite daunting effort. I would highly recommend Rockville Audi, and especially Antonio.
StClair Smith
Aug 27, 2019
5
Ryan did a great job for me for a recall!
Jack Roe
Aug 3, 2019
4
I think it was a pleasant experience, our sales associate was pleasant and easy to work with. He was not pushy and up front. However, we were unsatisfied about the "other dealer installed items" we were required to pay for. We purchased a used vehicle almost 10 years old. We were still required to pay $299 for Kahu. This is a service We will never use. This may be a benefit to people who have high end vehicle, brand new vehicle or even to the dealership, however my family and I believe its unreasonable to force buyers to foot this expense. Further more when you read contract/disclaimer of Kahu it is very disturbing and intrusive. Frankly it is an invasion of privacy. I will say while my buying experience was pleasant, this one thing would keep me from purchasing from a Rockville-Audi or any dealer that has this requirement. I will be on the look out for it going forward.
RA-Reviewer
May 9, 2019
5
We had an awesome car buying experience, and service is always great. Erin the service manager is amazing, always takes great care of us!
Ron Ritrovato
Apr 18, 2019
5
Excellent customer service!!!
Howard Tony Jennings
Mar 1, 2019
5
Got an amazing deal with my spanking new A6. The whole sale process was top notch. Greeted warmly by Antonio upon entry into the dealership (maybe he sensed that I am Audi guy) :-) . Antonio made the whole process very pleasant and seamless. Enjoyed the free shuttle from the house and to the dealership. Ronald and Hakeem were a joy to chat with.
Bernie Bernardino
Feb 22, 2019
5
Went there to service my audi s8,very pleased with staff,Joe was very friendly and helpful,in top of what i asked to do,they took care of my recall that i did not even know about,Max the manager was also very professional and down to earth,thanks guys again and i will definitely see you soon...
Ika Nishnianidze
Feb 21, 2019
5
I had a great experience at Rockville Audi these past few days. Everyone from Larry Sevrin, the GM, to the Sales Manager, Dany Aly, the salesman, Jason Eden, and finally Serghai Calmic, the Finance Manager, were a pleasure to work with. Thanks, Rockville Audi!
Lara Caroline Mongini Hines
Feb 14, 2019
5
I love that my car was clean when I picked it up. Customer service was great. Everyone was so nice and helpful. They also made sure I had a loaner car.
Nailah Redd
Feb 7, 2019
5
Absolutely! And the Best Service Advisor is Joel Mugisha. Knowledgeable, professional, and always personable - and servicing of my vehicle was completed correctly and within the time quoted. And topped it off with a nice wash & vacuum. Thanks again Rockville Audi and Joel Mugisha. Still loving my beautiful Monsoon Gray baby. ⭐️5 stars
Jennifer Murphy Eugene
Jan 12, 2019
5
I scheduled an appointment for service and I was in and out of the shop in 15 minutes with a loaner. Loved the personal touch and how they took care of my A6 with the complimentary car wash. Very pleasant service experience. Thank you Rockville Audi!
Dennis Gorres
Jan 11, 2019
5
Recently purchased a vehicle from here and the customer service was outstanding. Everyone was warm and welcoming. One of the best vehicle purchasing experiences ever.
Jah Ward
Jan 2, 2019
5
Great job once again Always come through last minute to make sure the car is done correctly
Julian Martin
Dec 31, 2018
5
Prompt courteous service..
Michael Checka
Dec 18, 2018
5
Tae Yeon at Rockville Audi was patient and helpful. He directed me to the best options and followed up with help that was always friendly and useful. I got a great CPO A4 at Rockville Audi and I’m very happy I went there.
Larry Renbaum
Dec 7, 2018
5
Best experience ever buying a car. Everyone was great and nobody was pushy. They provided lots of information, options and overall excellent customer service.
Kelly Martin Bigler
Dec 4, 2018
5
I absolutely love my new white Q3. Tae was so patient with me during the entire car buying process. I visited back in July and test drove a vehicle and could not make up my mind between Audi and BMW. Tae was very patient with me, and I could not believe that he remembered me when I came back in November to purchase. He even has called to check up on me since I purchased my vehicle. 5 Star Dealership, very clean and love the music always!
Krystle Maclin
Nov 27, 2018
5
Friendly staff. Didn’t feel pressured.
Ryan Fesler
Nov 19, 2018
5
Good people and great service
Moncef Bouhafa
Nov 19, 2018
5
Highly recommend Audi Rockville. Salesman, Jason Eden, knowledgable,courteous, no pushy sales pitch. He answered all my questions thoroughly. I was never pressured and felt very ease in a process that's normally anxiety provoking. Needless, to say love my Q7 and all Audi has to offer. Run to Rockville Audi, you wont be disappointed!
Emma Diiorio
Nov 10, 2018
5
I highly recommend the dealership in particular Kenneth Chang - knowledgeable, easy to deal with, definitely deserving of the highest representative's rating. Actually planning on visiting him next month to see about a new Q5.
Bill Kowgios
Nov 5, 2018
5
Great work and prices. Fast and courteous service.
Kevin Coffer
Nov 3, 2018
5
Service and professionalism is top rate
Marlon Martinez
Oct 27, 2018
5
Rockville Audi was hands down the best car buying experience i have encountered. Jonathan was my sales professional and he delivered an experience that made my decision to buy an Audi and easy one. I have an Audi dealership with in 4 miles of my home, but chose to with rockville strictly because of Jonathan. Great experience and highly recommend them for anyone in the market for a Audi!
Jeffrey Maurin
Oct 23, 2018
5
Courteous, thorough, and detailed in their attention to servicing my Audi A4. And shined up the car as a bonus. And the best part was that I didn’t pay a dime. Thank you AudiCare
Arif Ansari
Oct 11, 2018
5
The service manager, Max, is the best. All the service advisors are superb as well. I have never had an issue with a repair or maintenance item not being done to my satisfaction.
Melvyn Kopstein
Oct 10, 2018
5
Antonio provided me with excellent customer service. I am truly enjoying my new car. Thanks Antonio.
Sharon Nedd Arthurton
Oct 5, 2018
5
The service department was awesome.
Anthony Hector
Aug 30, 2018
5
Excellent service. Ryan was a great service advisor! They took very good care of me and the needs of my car. Fair and reasonable pricing in the end. An amazing experience!
Victor Blythe
Aug 29, 2018
5
I admit, I wasn’t looking forward to dealing with the chore of finding a new car, The sales rep Tristen met us at the door and then amazed us. He knew the vehicle we were looking at inside and out. He was very knowledgeable and listened to us as we looked at a Q5. Tristen didn’t hard sell us. We are very happy with our experience at Rockville Audi! ( as long as Tristen takes care of us)
Martin Tim Kos
Aug 22, 2018
5
The team was excellent! Took no time and they delivered exactly what I wanted in little time! Loved them all!
Martha Slagle
Aug 20, 2018
5
complete transaction over the phone. The car was whet it was said to be, no high- pressure sales, and The staff went over the top with special request that I made...a wonderful car buying experience!
Romeo M. McClarry
Aug 19, 2018
5
I brought my Q5 TDI in for maintenance yesterday at 7:30 AM and got it back as promised at 2 pm. Jesse checked me in, Bryan was my service advisor. Max Aaron is the service Dept manager and always takes excellent care. Thank you Rockville Audi
Jill Freedman Weinstein
Aug 17, 2018
5
Awesome service by the Rockville Audi team! We just serviced our 2018 Q7, everything was perfect. Mike Zheng and his team are top notch when it comes to customer service. Highly recommended Thank you guys!
Jay Ayala
Aug 16, 2018
5
Service department is a dream to work with, the nice gentleman who checked me in and scheduled my ride, my driver and then Ryan who finalized my service. I got a blown out tire and they helped me to get my Q5 towed, drove me to work and replaced my tire within a few hours. Thanks again!!
Marsha LR Davis
Aug 1, 2018
5
I had an amazing experience , my sells guy (Hamdael Omar) was the best he knowledgeable ,patience ,an they made my car buying experience fast an easy.
Donta Smith
Jul 20, 2018
5
They have provided us with exceptional customer service, timely repairs, and a lot of information so we can better take care of our vehicle!
Kim Anderson
Jul 18, 2018
5
The Service Team at Rockville Audi is top-shelf! They are always willing to help, good listeners and turn around my car quickly any time I'm in for maintenance! Thanks to the Team!
Katharine Giacalone
Jul 10, 2018
5
Had a very positive experience at Rockville Audi with Tristan in sales and Rick in Finance. First, I hate spending a long time at dealerships, and I don't want to negotiate in person when we can do so over the phone or by email. We had a very efficient and useful test drive with Tristan, and he was more knowledgeable about the Q5 car than the people at BMW and Acura about their competing cars. Second, they gave a decent price in the dealership and let me continue to negotiate over text and email until we found our deal, and then the pick up and financing was smooth and we got no pressure for the add-ons. In all, a great buying experience.
Marc Zwillinger
Jul 4, 2018
5
Pete and Chris were awesome! From start to finish, they were so helpful every step of the way. I’m so happy with my new Q5! Thank you Rockville Audi�
Katie Malace
Jun 13, 2018
5
Had an overall positive experience with the service department. The service tech asked when I wanted my car to be ready, I gave a time and it was ready a little before that time. The service rate is a bit pricey however but I realize it is an Audi non the less and that kind of goes with the territory of keeping it running well. I am in no way disillusioned by the sales to service shuffle that goes on at dealership these days, but the bottom line for me is I am willing to pay for great customer and overall service and so far Rockville has not disappointed.
Ernest Stevens
May 26, 2018
5
I brought my car to Rockville Audi for a state inspection. Bryan was very professional and handled the inspection very quickly and thoroughly. The car wash was an added benefit!
Renee Simons
May 16, 2018
5
I bought a CPO Audi A4 from Michael Adelman last December.....Outstanding experience. And although I truly enjoyed the A4, I decided to visit with Michael recently to say hi and find out if he could make me a great deal on a new S5. Well, he did. And again, from start to finish, my experience with Michael and GM Larry was delightful. Very professional, no games, totally transparent....outstanding experience. And Serge in credit was awesome as well. Great people....great organization. I'll be back again for that R8....hopefully sooner than later. Great job guys!!! Regards, Dan Testa
Dan Testa
May 8, 2018
5
I called service late afternoon on a Thursday because my ac was leaking and I needed to drive the car to NY on Saturday. They fit me in the next morning and my car was ready in about an hour and a half. That kind of service makes me a very happy customer!
Robin Magidson Blass
May 7, 2018
5
Excellent experience from start to finish. I live in NJ and had been searching for a very specific vehicle that only Rockville had. Michael Adelman (sales) was great and handled most of the transaction through phone and email, so we didn’t have much to do when we got there. Rick (finance) was very friendly and didn’t pressure us into purchasing the additional add-ons, which was much appreciated. The customer service was first class and that is ultimately why we chose to drive 3 hours to give Rockville the sale. They earned it. Not to mention, they also gave me a fair price on my trade and nice discount off the new vehicle. I am over the moon with my new Audi and I would not hesistate to purchase from this dealership in the future. Thanks Rockville!
Lauren Markin
Apr 30, 2018
5
Second vehicle I purchased from these guys in 6 years.... best inventory of any dealership in the area and my salesman Nick was awesome. I couldn’t be happier.
Glenn Mckinney
Apr 28, 2018
5
Service has always been great at Rockville Audi.
Carol Jacobsohn Hurley
Apr 23, 2018
5
I received excellent service as always! I elected to wait but when the time required to complete my service was exceeding what was estimated, I was offered a loaner. I was unable to return the loaner the next day (when my car was ready) because of my work schedule. I was told that was no problem, I could bring it back the next day which I did. I picked up my newly washed car and was very happy with everything.
Patricia Sullivan
Apr 18, 2018
5
I recently purchased a A6 TDI and traded in my A4! Had a very pleasant experience with this dealership. Second car we have purchased from here and would love to keep the relationship. Antonio helped me through the process and was very honest and respectful while I was deciding on purchasing the car. Answered all my questions and allowed me to take as much time as I needed with the car. Overall very happy with my service here & excited to enjoy my new car �
Aglaya Jones
Apr 9, 2018
5
we had a great experience! Our salesperson Tae Yeon was honest, respectful and very knowledgeable!!
Marie Jun
Mar 16, 2018
5
I called in a panic when my oil light came on and the service department (Bryan) kindly instructed me to come by so they could add oil. It turned into a full service call, but they squeezed me in, found a loaner car for me so I could get to work, and made the process as smooth as possible. The waiting room for service is very comfortable, clean and stocked with beverages and snacks. I am a very satisfied customer!
Jane Martinko
Mar 9, 2018
5
I was in and out. Always courteous and what can be said about the car. I love the car!
Bryan Steinberg
Feb 24, 2018
5
Awesome place to buy a car! Kenneth was great, laid back, informative and transparent. The gentleman who took care of our paperwork was just as wonderful. It was nice to work with honest people.
Kathleen Donaldson
Feb 20, 2018
5
Needed a car fast to replace my daily driver. Joe helped me get into an Audi S7. Stopped by to see it and complete the paperwork. Love it.
Paul Perkinson
Feb 5, 2018
5
I had been eyeing the Q5 for about two years and told myself that when the time comes that I need a new car I was going to get me one. Well, the time came about three weeks ago, and the Q5 was all I could think about. I began my research and found a 2017 Q5 3.0 Turbo on-line at Rockville Audi. I had lived in Montgomery County, Md for 30 years and had just recently moved to Prince George’s County Maryland last year. I’m located a little closer to another Audi Dealership, but having grown up in Montgomery County and seeing Audi Rockville all the time I knew where I was buying my first Audi. Upon locating the vehicle on-line and calling to inquire about it, I had experienced professional and courteous service from the beginning. Jessica Boac greeted me on the phone and began the process by getting all of my information and sending me all of the information about the vehicle. After the appointment was set I arrived to be greeted by VIP service from Nate Jackson. Nate is top natch! Nate greeted my husband and I and walked us over to the vehicle that had been prepped and ready for us. He took us on a test drive that included the neighborhoods of Rockville as well as 270. This gave me the chance to feel both city and highway driving (good job, Nate). I immediately knew I wanted the vehicle. From the greeting to the signing of the contract, Rockville Audi was outstanding!!!!! Nate explained all the bells and whistles on my Q5 with knowledge, he worked my trade in a fair manner, and once we got to the contract Rick Baker closed us out. (Hope your shoulder is healing well Rick) I was very impressed with everyone I encountered at Rockville Audi and will gladly recommend them to any interested in purchasing an Audi. Thank you Rockville Audi for exceptional service, you’ll definitely see me again for all of my Q5’s service needs. Sharon
Sharon Dorsey Joyner
Feb 4, 2018
5
Shane was great-he was balancing a lot that day because it was a Saturday and they had a lot going on. He insured the experience was to our expectation. Professional, friendly and accommodating.
Louis Sanchez
Feb 1, 2018
5
This was my first time getting service at Rockville Audi since I bought my A8. All was exceptional. the annual service was completed within the promised timeframe and my car was well serviced and returned clean and fresh. Simply the best!
Felton Miller
Jan 24, 2018
5
We contacted the dealership after finding the new vehicle (2018 Q7) we were looking for on CarGurus. Initially we talked to Lewis who was very polite and directed me to Keith Kinsey in sales. We were able to quickly and painlessly negotiate a deal with Keith. And once the deposit was taken care of, we drove to the dealership from out of state. Once we reached the dealership we were greeted and taken to our vehicle which had been prepped before our arrival and parked in an adjacent viewing area. Keith described all of the features to us in great detail and was very thorough and polite as well as knowledgeable. Rick in financing went over all the maintenance, warranty details, and protection packages with us. Rick also simplified the paperwork for us to streamline the whole purchasing experience. Rockville Audi truly had the best deal on the car we wanted and our experience with Lewis, Rick, and above all Keith Kinsey was an absolute pleasure. We look forward to purchasing our next Audi from Rockville in the near future, I highly recommend Rockville Audi. A+
Nick Singh
Jan 18, 2018
5
We contacted the dealership after finding the new vehicle (2018 Q7) we were looking for on CarGurus. Initially we talked to Lewis who was very polite and directed me to Keith Kinsey in sales. We were able to quickly and painlessly negotiate a deal with Keith. And once the deposit was taken care of, we drove to the dealership from out of state. Once we reached the dealership we were greeted and taken to our vehicle which had been prepped before our arrival and parked in an adjacent viewing area. Keith described all of the features to us in great detail and was very thorough and polite as well as knowledgeable. Rick in financing went over all the maintenance, warranty details, and protection packages with us. Rick also simplified the paperwork for us to streamline the whole purchasing experience. Rockville Audi truly had the best deal on the car we wanted and our experience with Lewis, Rick, and above all Keith Kinsey was an absolute pleasure. We look forward to purchasing our next Audi from Rockville in the near future, I highly recommend Rockville Audi. A+
Thyule4
Jan 18, 2018
5
Great experience thanks to Jason Eden! Thank you Jason!
Pamela Galway Steele
Jan 11, 2018
5
Loved our salesman, Tristan. He was by far the most knowledgable car salesman I came across in my searching. I just wish the financing part hadn't taken so long or been so confusing. All in all, I'm very happy I purchased my new car at Rockville Audi.
Diane Wolf Bernard
Jan 2, 2018
5
The 'check engine' warning lit up suddenly on my 2013 Audi 3 so I took it to Rockville Audi to determine what the problem was. They ran a bunch of diagnostics and informed me quite promptly that it was in fact quite minor--the oil dipstick was cracked and leaking air into the system. The service personnel were very good at communicating with me and fixing the problem--in this case, just ordering a new dipstick. They provided the results of their diagnostics and analyses that showed, very reassuringly, that the car is in great shape. I have had this car serviced at Rockville Audi on two separate occasions and each time they did a great job.
Lawrence Baizer
Dec 31, 2017
5
Thanks to the service team especially Brian for getting my car winter ready! When I leased my car I liked my Audi so much I purchased it. The service has always been top notch. When I leased and now as an owner I always appreciate the great customer service I receive.
Susan Felder Ader
Dec 29, 2017
5
Was very happy with the service! Got my car on time and absolutely clean!
Inna Tsimbler
Dec 23, 2017
5
Bought my A8 L from Rockville Audi in 2015 and have had car serviced there at each required mileage. It has been a pleasure dealing with the staff and in particularly my service advisor Joel Mugisha who is very courteous and listens and resolves all of my concerns or questions. Love the organization of a loaner car made available and ready for me when I arrive at my appointment as it was last week. Thanks for everything Joel and Audi
Peter Copplestone
Dec 13, 2017
5
Great car buying experience!!! I was very pleased and I’m loving my car. The waiting area was well equipped it kept my husband and son snacking on goodies while I signed away. Thanks Rockville Audi
Tonya Brown
Dec 4, 2017
5
What could be better than having great people meet you, and super technicians do the work. I'll never take my Audi anywhere else to be serviced.
Ted Meyerson
Nov 29, 2017
5
Great experience throughout our time here. Saw a used car online and couldn't make our first scheduled appointment. Came in the following night without an appointment and was taken care of in a very timely manner. No high pressure or uncomfortable feelings as I've experienced at two dealerships before here. Even buying a relatively inexpensive used car, we were treated with first class service. I will sure return here for our next vehicle
Brad Krauss
Nov 23, 2017
5
Rockville Audi had a great selection with competitive prices. Our sales person, Kenneth, was very helpful at finding us the car we wanted and explained any feature of the car we did not know how to use. He worked around our schedules and was a wonderful sales person. We highly recommend Kenneth.
Olivier Jose
Nov 22, 2017
5
These guys are fabulous. Max, who runs the service department, and Brian, who oversees the service to my 2015 A5, could not be more helpful, attentive, and professional.
Rose Solari
Nov 17, 2017
5
The five stars are for Antonio Di Franco, the salesman who sold me my Q7. A genuinely nice, trustworthy guy, very knowledgeable. I strongly recommend him if you are looking to buy an Audi. Four and one half stars to the dealership, Rockville Audi. I am deducting half a star because they need more staff to handle the paperwork and paying. Once I selected the car, I WAITED more than an hour to just get in the office to pay and fill out forms. The staff is very friendly. I left feeling like they want to keep your business and want the customer to be satisfied. It's all about customer service!!! I recommend Rockville Audi.
Jeanene Thompson EauClaire
Nov 13, 2017
5
No-pressure sales. So laid-back, helpful, and honest. They gave us the best deal in the area, we ended up buying from them, and we feel pretty happy with the whole experience. Our salesman was Nick Appiah, and he was great!
Kelsy Hoffman
Nov 6, 2017
5
Joe made the buying process very easy. I travelled 2 hours to the dealership and he made sure the car was ready when I got there. Come see Joe if you're looking for great service.
Mike Sprague
Oct 22, 2017
5
Best car buying experience by far!!! Great customer service, friendly staff. Nick Appiah was GREAT. He went above and beyond his job to make sure I was comfortable and satisfied. I am more than satisfied. Love my new car. Thanks Nick and Rockville Audi for everything!!!!! VERY SATISFIED!!!!
Cedric Harrell
Oct 22, 2017
5
From the Sales Department (Nick) to the Service Department (Joel), they're great �with keeping you comfortable and� satisfied whether you're buying, getting a loaner or waiting for service on your vehicle. Always a �great experience in my book.�
Daryl A Curry
Oct 18, 2017
5
I just wanted to thank the team at Audi Rockville services.....
Mohamed M. Toure
Oct 17, 2017
5
We just bought an Audi Q5 from Jason Eden at Rockville Audi. We had the most pleasant car buying experience we have ever had. Jason, and Larry Sevrin - the GM - were super knowledgeable, not pushy, helpful and always pleasant to work with. We visited the dealership and drove the car several times before making our decision, and we were treated respectfully and professionally each time. I highly recommend Rockville Audi to anyone interested in purchasing an Audi. We couldn't be happier with our choice!
Meredith Gavin Singer
Oct 6, 2017
5
I love my experiences with the Audi people. I actually look forward to getting my car serviced. This is my third Audi and I I am as excited as I was with my first car. Thank you to the Rockville Maryland dealership.
Nancy Tse
Oct 2, 2017
5
My experience has been FANTASTIC! I’m always well taken care and they treat me like family! Joel and Keith have far exceeded my expectations! Keep up the good work Audi!
Rebecca Parker
Sep 27, 2017
5
The best car buying experience ever. Brian Kim (General Sales Manager) was extremely helpful during the whole process. He was always ready to answer my (never ending) list of questions and very prompt/detailed in his responses - the average response time from him for my emails was about 10 to 15 minutes, regardless of the time of the day. The delivery happened earlier than promised. Brian, Antonio Di'Franco and the rest of the team went out of the way to make sure that the vehicle was prepped for me on short notice (due to a change in my availability). Antonio welcomed us and gave us a 2 hour tour of the car's features, and very patiently explained everything and answered all our questions. In spite of being a busy day, we never felt rushed or pressured. Every step of the way, the customer service we received was exceptional. If you are in the market for an Audi, Rockville Audi is the place to go. Thank you Rockville Audi for a memorable car buying experience.
Jim Chundevalel
Sep 27, 2017
5
We worked with Tristan in buying our Audi Q7. He made sure we found the SUV with color / features we were looking for and made the whole buying experience easy, professional and trouble free, I wish all our dealer experience was such as this one. I recommend Tristan and Rockville Audi if you are looking to buy a Audi.
Ganesh Murugan
Sep 24, 2017
5
Just bought my 4th Audi from Rockville Audi. Clearly satisfied with sales experience and service has always been as expected. Highly recommend.
Steve Promisel
Sep 21, 2017
5
i'M VERY PLEASE WITH THE PERSONAL SERVICE i RECEIVED ON MY LAST VISIT TO SERVICE DEPT. THANK YOU LARRY. AND EVERYBODY THAT WAS INVOLVE.
Nelson Ayala
Aug 21, 2017
5
Great showroom, nice staff. Buying a car is never fun but they took a lot of the sting out of it. Thanks Alex.
Betsy Lake
Aug 21, 2017
5
Made an appointment to check on a recall and Harvey met me at the door and was able to get me in/out in one hour including a car wash! great service department, friendly and knowledgeable staff! thank you!
Nona Ash
Aug 7, 2017
5
Rockville Audi service is done promptly and at the agreed upon price. Check in is quick and so is the pick up.
Leslie Miller
Jul 28, 2017
5
From the moment that I walk in til the moment that I leave... I'm always receiving the most courteous and thoughtful treatment. All the ones that work here are extremely professional and would definitely recommend them to anyone in the area looking for an Audi.
Anna Brown
Jul 14, 2017
5
Very helpful and courteous with service. Joel was a pleasure to work with.
Derek Solberg
Jul 6, 2017
5
Bryan Webster and Alex went out of their way to accommodate my schedule. They were really knowledgeable.
Kayhan Garmestani
Jul 1, 2017
5
Did 25K service on my Q5. Easy to reserve, got it done within 1.5 hours, and excellent service!
Bobby Sebastian
Jun 27, 2017
5
Tara Burrier went out of her way to address a minor glitch. Outstanding on her part, and a reflection of what Audi Rockville stands for.
Greg Prince
Jun 19, 2017
5
My 3rd Audi from Rockville Audi and always a happy customer.
Chris Marsh
Jun 11, 2017
5
Very good knowledgeable people. Rockville Audi is to cars what Quantum Financial is to wealth management!
Joseph F. Rinaldi
Jun 9, 2017
5
I am a loyal customer. Their service is professional, quick and price-competitive.
Tom Gies
Jun 1, 2017
5
I bought a 2016 Q3 from this dealer. Service thus far has been excellent.
Robert Wellner
May 24, 2017
5
My first experience with an Audi (Q5) and I must say, Sales and Finance staff were very helpful and attentive to needs and requests. I would expect Service to mirror the professionalism.
Ron Dobransky
May 4, 2017
5
Excellent experience with my new purchas at Rockville Audi, very friendly atmosphere , Alex Max is an excellent sales person to deal with.
Farhad Aliabadi
May 2, 2017
5
Rockville Audi Service makes it worth going to the dealership for all repairs. Bryan Webster and Max Aron go out of their way to accommodate my crazy schedule and panic needs when my well-loved older but zippy Audi needs maintenance or repair. Service and customer care are at the heart and soul of what they do everyday dealing with demanding consumers in this DC Metro Area. I've never regretted a visit and am continually grateful for their humor, expertise and consideration.
Deborah Fanburg
Apr 20, 2017
5
I had a great experience at Audi of Rockville service department. The service representatives put me at ease about my service. They gave me a time that the service was to be complete and met that time. Additionally, they washed my car and had it ready for pick up. I would recommend their service department.
Carlos Rice
Apr 20, 2017
5
courteous personnel and service completed on a timely schedule
Merrill Yavinsky
Apr 13, 2017
5
Took my Q5 there w/o an appointment when experiencing issues. Even though they were completely booked they fit me in, found the problem, fixed it in the same day. And gave me a beautifully cleaned car back. Very happy with my service. Would definitely recommend them
Maria Mellis
Apr 7, 2017
5
This Audi dealership is refreshingly easy to work with. No games, no hidden fees, etc. My sales person (Michael Adelman) was respectful, easy going and very knowledgeable about the Audi I selected. I received the fairest amount for my trade and the new car price was as posted on their website (and the lowest in the area). I financed elsewhere, but that was not a problem at all. This is my fourth Audi and the smoothest purchase to date.
SportsCars55
Feb 25, 2017
5
Max and Chuck are awesome! They go the extra mile !
Sherry Bunting-Shaffer
Feb 12, 2017
5
I have been taking my Q5 to this dealership for the past 3 years; while they are on the pricey side, they are quick to schedule servicing, call when there are issues, and helpful in shuttling you to a metro or car rental place. A very professional outfit !
Sarah Crawford-Najafi
Jan 23, 2017
5
I actually like taking my car to Rockvilleporscheaudi. It's almost a fun experience. Never said that about any dealership in the past. Very professional, experienced service staff.
Diane Best
Jan 5, 2017
5
Rockville Audi gave me impeccable attention and care. David Turner was able to respond to all my questions and explained new and current topics that were relevant to my A5. Upon check out I found the assistants delivered a clean car with a beautiful smile. I was even wished a Happy New Year! I will return for sure I would rate the service a 12/12 Thank you CAPT Benitez McCrary
Mercedes Benitez McCrary
Jan 2, 2017
5
Amazingly great leasing experience! Having leased more than 20 vehicles in my life I can tell you my dealings with Rockville Audi and the General Manager Larry Sevrin were second to none. I have purchased several vehicles from Larry in the past and will continue to do so. He even shipped the car to me in NJ. Strongly recommend!
Michael H. Kirsch
Dec 21, 2016
5
I was thrilled with the service I received from Rockville Audi! Bryan in Service explained everything to me when I dropped the car off, and stayed in touch to let me know the status. Thanks for the great experience!
Kristin Blount Faig
Dec 12, 2016
5
I did not but my A4 At Audi of Rockville and they still did an amazing job for me. They were very easy to work. They got to work and back. The is truly fixed. I would recommend this service dept to everyone.
Mark A. Dooms
Dec 8, 2016
5
Recently visited Rockville Audi for some work on tires for my SQ5. The entire service department gets top marks from me for exceeding my expectations and providing superior customer service. Well done Rockville Audi!
Jeffrey Lerner
Dec 2, 2016
5
If you need to buy an Audi, make sure you ask for Brandon there. He's a true professional and was very patient with us showing us all of the options that came with our Q7. It was overall an easy, relaxing and enjoyable experience buying a car.
nottalotofun1
Nov 26, 2016
5
My Audi A4 went into the shop for a climate control recall, software upgrade. The service department at Rockville Audi was courteous, thorough and efficient. Although I gave the team five stars in the review above, in actuality, on a scale from 1-10, the guys would rate 10 across the board. David was great. I also received a car wash too!
Joyce Lynch Schumacher
Nov 18, 2016
5
I have bought several cars from this dealership both before and after they were Sonic. I really think they are the best run automotive group I have experienced owning both Mercedes and Toyota vehicles also. For me it is about my Service experience. That really defines a dealership. Rockville's service department is really well managed and has advisors that know the product and professionally add value around maintenance decisions. I can say I feel I have a real relationship their and I like that the advisor I worked with several years ago, Matt Reid, now manages the entire dealership service department for Audi. That continuity develops insight that improves operations and relationships. My new advisor Max Aaron is meticulous in his follow up and research on issues before providing options as to service. They are always looking for the best decision at the best value. I really appreciate it .
Robert Biciocchi
Nov 7, 2016
5
This was my second experience with Rockville Audi and with the salesperson Maria Cokinos and both experiences were great. The friendliness and communications of all involved were fantastic.
connie2852
Oct 8, 2016
5
Efficient and excellent communication ... it was an excellent experience
MMC201624
Sep 22, 2016
5
I have always purchased and serviced my Audis at Rockville Audi since 1964, and have always found their sales and service departments to be outstanding in every way, and have always been most satisfied with the work performed. Max Aaron, their Assistant Service Manager, has always been an absolute pleasure to work with — he is extremely knowledgeable and always goes out of his way to accommodate my service requirements.
cohenai2016
Aug 22, 2016
5
5K service on my Audi Q5. Experience was flawless and the advisor I worked with was exceptional.
csoukup74
Aug 17, 2016
5
Just wanted to express my red carpet no hassle sales experience at Rockville Audi. Tristan and the whole sales staff was very accommodating from start to finish. I gave 5 stars because we received 5 star service from the folks a Rockville. Thanks for the snacks and coffee mug...
Gman1129
Aug 13, 2016
5
My MMI needed repairing and an excellent job was done in repairing it. Nothing wrong with the Dealer or Staff but there appear to be some weaknesses in the 2005 A8L MMI System. The same repair was done in September 2013.
NickBrame
Aug 8, 2016
5
Travel schedule was extremely tight this week and the team at Rockville Audi got me in for my S6 service in the only window I had. There is literally nobody better than David, Max, and the rest of the crew. This is why I keep buying Audis from this dealership...these guys are the best!
proffittv
Aug 3, 2016
5
The courtesy and services really exceeds my expectations. Even though I requested a loaner car at last minute, David T. went ahead tried all efforts to get one for me, although I got the ride later. Furthermore, upon excellent services, my original saleslady, Maria C. made a porter arrangement to deliver my extra car back to my home. Thank you indeed for the great jobs.
JWLIN0711
Jul 13, 2016
5
I recently decided to change service dealers and tried Rockville Audi. After two Audis and several years with another dealer I can assure you that these guys will go the extra mile for you. It's not pretentious but they are very respectful and courteous. My advisor, David T, seemed to genuinely care about getting my problem resolved as best he could. I was kept well informed of the progress along the way. In the end I am very satisfied with the experience and I plan to switch permenantly to this location, even though it is not my most convienient option.
MonealNoVa
Jul 2, 2016
5
Rockville Audi service, David Turner, was great beyond my expectation. Exact & precise explanation, estimation, prompt action, repair in time & support. Everything about the experience of dealing with them is positive. Rockville Audi will make me to purchase another Audi without any hesitation next time.
Hyesook
Jun 29, 2016
5
Bryan Webster took great care of me when I called on a Friday evening. He quickly researched my A6 problems and when I arrived I only waited 10 minutes for my loaner. My car was ready the next day and was as good as new. He was helpful, responsive and pleasant to work with. Top notch service professional and also told me when to come back for future service on my A6.
Jenackerman
Jun 21, 2016
5
Great experience and service. Team helped me resolve some issues moving parts between cars . Job was done in a timely and professional manner. Team was responsive to communications.
AdamHoey
Jun 20, 2016
5
First time I'd used this facility for service - had only purchased some interior Audi parts previously but was happily surprised how smoothly it all went. Great communication throughout and whomever I dealt with was on top of things - even got to speak to the mechanic. All was done in a very timely manner and from my regular maintenance servicing, my car definitely responds better! Yeah! It's all good~
audihipster
Jun 16, 2016
5
Car repaired and serviced very quickly and efficiently. Snacks terrific.. Rent a car there immediately.
Joanrich90
Jun 16, 2016
5
Audi died end of day. Contacted service service started car. followed me into service dept. and was ready for me. Left car which was ready next morning. Great service.
extv1998
May 27, 2016
5
Took my Audi A3 in for service and Audi Rockville was fantastic. Good communication and great customer service.
jcblancha
May 6, 2016
5
The Audi service team did a great job. My rep was busy so another rep took care of me.
Rockville97
May 6, 2016
5
Could not have been happier. I was greeted immediately and the planned service was explained in detail. All worked out very well.
pietrantonio
Apr 25, 2016
5
Service was great as always. Very professional people. Larry always provides our family with great service.
lizordan
Apr 20, 2016
4
I want to recommend Audi dealership in Rockville for there excellent service!! I arrived at the dealership exactly when they opened because I knew exactly what car I was interested in. They were a little slow in getting things prepared but other than that everything went smooth. I test drove the car for about 40 mins , and the salesman Hamdael Omar very friendly gentleman was very knowledgeable about the Acura I was test driving. Very friendly associates at this location, they gave my mother and I there honest opinion when making the purchase. I left this dealership knowing I got a great deal and was not haggled at all throughout the purchase.
Mstrinity
Apr 20, 2016
4
My dealings with Rockville Audi/Porsche have all been very pleasant and they were a wonderful dealership in terms of purchasing my Audi A6. The service department is very friendly and accomodating. My only knock is price. This may be attributable to my lack of knowledge when it comes to servicing an Audi but my 15k visit, with the recommended services would have run $640. Those services included oil/oil filter change, change of air filter for cabin of car, point inspection, check air pressure, tire rotation and balance and alignment. Maybe its just my perspective but wow that seems like a ton of money for an oil change and tire rotation/balance and alignment. I opted to hold off on the alignment which dropped the total down to $400. Again, dealership has been wonderful and the service department and department managers have been great. Just the service rates seem really high to me.
hmccoy9010
Apr 6, 2016
5
I took my car in for an unexpected flat. They did a fantastic job getting me back on the road.
Dctazdc
Mar 31, 2016
5
Bryan Webster was excellent. Explained the work that needed to be completed and had great follow through. Kenny the tech was also very insightful and gave great options and feedback
Kevin525
Feb 23, 2016
5
The Sales person I had was very helpful and played a big part in steering me to the right car for me. I'm very happy with my new Audi 6 3.0 turbo .
azimberg
Feb 2, 2016
5
It was time to trade in my A6 so I went to Rockvile on a busy Sat. I was introduced to Tristan who took great care of my entire deal, trade and finding the perfect Certified vehicle for me! I spent hours with him, test driving different cars. He took his time and found me a car not listed yet. A week later I came back to pick up my vehicle. He kept me abreast through out the week on the process and taking care of my paperwork ahead of time. Great experience, great service!
Aletadrives2
Jan 8, 2016
5
Bought my new 2016 Q5 Premium Plus today due to excellent pricing, inventory, flexibility, and responsiveness of the sales team. I reached out via email late Thursday night, identified my choice car and discussed pricing Friday and Saturday morning, and was driving off the lot by Saturday afternoon. Very effortless and quick, and much more effective than several of the other salespeople with whom I was dealing at other area dealerships. I located my car and negotiated a price through e-mail with Brian and then was handed off to Tony for in-person service, who graciously showed us the ropes of how to operate the car through a lengthy and patient test drive. He paid special attention to my 11-year old son and showed him the popular R8 (including starting up the engine), which is one of his favorites. Even meeting with the business manager and paying up was comfortable and not pushy or tense, as I've experienced in the past. This dealership struck me as high-class and provided a luxury level of service I hoped for when buying my first Audi. Though I live in Virginia, I chose to drive to Rockville and buy there because they were responsive online and offered me the best deal - the in-person service left me feeling great about the non-monetary aspects of my purchase.
idmaster
Aug 15, 2015
5
Just left Rockville Audi very impressed with service provided by Tristen Arey and the great price Ion my newly purchased used car...Service was so pleasant ,price was great and the process was pretty fast .....
Vanella71
Jul 11, 2015
5
Once my beloved old car started getting up there in the miles, I knew it was time for an upgrade. I scoured the land for the right car at the right price. After narrowing it down to a few choices, my first choice ended up having some hail damage so I decided to explore my other options. That led me to Rockville Audi and my new car. After setting up an appointment, Tristan met with us as we walked through the door. He was a really nice guy who was willing to work with me to figure out the best deal for both myself and Rockville Audi. In the end, I traded in my beloved old Audi for substantial amount more than I expected to get for it and came out with a much newer vehicle. Overall, Rockville Audi and Tristan made my car buying experience a breeze and I would highly recommend them to anyone looking for a new vehicle.
BlkoutJ
Jul 11, 2015
5
Everyone that I had dealt when I ordered my car with at Rockville- Audi was very nice. Audi Brand Specialist Brandon and Sales Manager Brian provided timely updates of my cars status throughout its production cycle from ordering to dealer delivery. No issues with the entire buying experience. Brandon, who was friendly and very nice to deal with, were able to communicate with me in person, phone, and via text. I appreciate the personal attention every step of the way. Thank you.
Arnoldf
Jun 22, 2015
5
Yesterday was my first time visiting an Audi dealer and it was great! I recommend that if you go to this particular Rockville dealer that you request Tristian Arey. He's awesome! Not once did I feel rushed or not welcomed. He knew every thing about the car and had a great sense of humor! Although I didn't purchase a vehicle from him the experience was great!
thompson19
May 27, 2015
5
Incredible first car buying experience . My first taste of Audi was so good that it has exceeded my expectations. Alex Max was knowlageble ,very experienced, worked out a great lease term and payments that met my budget. I can only recommend this new found friend and dealer ship . Come by and see Alex Max for your Audi , no pressure , experienced , quality information and great service . He even will take care of my service . Five Stars !,,,, thank you Rockville Audi
masudur1
May 16, 2015
5
I had a great experience at Rockville Audi. Brandon Downing, Audi Brand Specialist, was wonderful to work with on my new Q5. He was very professional, courteous and did a great job answering all of my questions. I'm confident I will return to Rockville Audi for my next car.
sabrinam1
May 14, 2015
5
I love Rockville Audi! Everyone is always fabulous. I live in Virginia and drive almost an hour because of the customer service at Rockville Audi, and let's be honest, customer service is super important! In the service department, I have been a long time customer to Matt Aaron - love him! He's on top of his game and super nice. Recently I had an unfortunate event in my life, my father passed away, and on the day of his funeral, when I arrived at the funeral home for the service, I noticed my tire was going flat - FAST! I was forced to leave my car at the funeral home and ride with someone else to the cemetery. On the way I called Rockville Audi and my man, Max was off for the day, so I spoke to the Service Department Manager, Matt Reid, who took care of everything! Matt stopped me mid-sentence, asked which funeral home and said "Don't worry about it - we'll take care of it and call you when it's ready." It was quite an emotional day to begin with, so knowing that my car was safe in the hands of experts, gave me one less thing to worry about. No, Audi did not pay me to say that - this is personal experience talking! Thank you Rockville Audi. I appreciate your hard work to deliver not just a good product, but execellent customer service, which is why I keep coming back! Oh, by the way, I have recommended the dealership to a friend, who ended up buying her car from there as well. If you find a team you like, stick with them! ;-) Oh, one last thing - thank you to the Client Care Manager, Joe Nowlin, for hooking it up with the Gluten Free snacks! We get hungry too! Now, THAT'S customer service!
kinaw
May 1, 2015
5
I recently acquired a new Audi from this dealer and it was a fantastic experience. I walked into the dealer just before close (7:55 p.m.), but the representative, Maria Cokinos, took the time to meet with me and help me find a car I wanted. Throughout the process, she was attentive and listened to my requests. She is a true professional and a pleasure to deal with. I also got to work with the manager, Brian Kim, when it came time to negotiate a deal. While some managers play various games, Brian was honest and straight forward. He was able to make the process non-adversarial and worked with me reach an acceptable price point. If you had a prior poor experience at this dealer, I totally understand. However, this dealership has really come around since Larry Sevrin took over as General Manager. I highly recommend stopping by this dealer if you are in the market.
Phyneas
Apr 29, 2015
5
I wanted to take the time and recognize one of your service advisors, Bryan Webster, for the pristine, exceptional and incomparable customer service he provided me over the past week. I brought in my 2012 Audi A4 to be serviced last week and initially expected for a very small problem to be identified and fixed. To my surprise, the issue was far more complex and complicated then I would have ever imagined. Since this was such a bombshell, I was extremely skeptical and asked many questions, which probably may have been ridiculous and frustrating to the average advisor. Bryan explained to me what the problem was (vacuum leak at the rear main shaft seal), why it is such a multifaceted job (having to disassemble the engine), and why it was not identified when my car was serviced a few months ago. This is something that stood out to me because it was obvious that he wanted me to understand what the problem was so I felt comfortable with what was going on, and while I have always had a great experience at Rockville-Audi, this interaction stood out because Bryan went above and beyond what I would expect a service advisor to do. Bryan made sure to follow up with me and let me know the standing of the service after a couple days, he put me in a great loaner car, and he was pleasant, knowledgeable, and humorous the entire time, which I needed! I will be sure to recommend and recognize Rockville-Audi, and give the best reviews, all thanks to Bryan Webster who made my experience much easier than it would have been. I will be in to have a full break job for my car within the next few weeks, and I do not have any hesitancy as I normally would.
mlazar1
Feb 13, 2015
5
The whole experience of test driving to financing was fantastic. I returned months later to have the first conplimentry oil change, which was conducted in a timely and speedy manor.
nbh1
Jan 27, 2015
5
I constantly receive the best service in town for my Q5 from rockville audi, except express my big thanks to my wonderful dealer, i would like share my email which i wrote to customer care manager Mr. Nowlin, to you to share my wonderful experience. hope it could help:) Dear Mr. Nowlin, Thank you so much for your thoughtful email, it has been always a great pleasure to visit and get the service from Rockville Audi! And I truly believe my choice of Rockville Audi in the beginning and never regret to being one of the members of this family, I am here treated by heart, I feel such lucky. I am also want to thank your wonderful team that I have never met in any dealer before: such professional, honest, thoughtful & truly trustable ! Especially my advisor Bryan he really did great job, gave me so many valuable suggestions. Also Mr. Jordan offered me excellent recommendation for my Q5 extended care! Which is really stand on my side. All this wonderful experience I had , gave me the answer for our next Audi: it has to be here! And lt deserved perfectly to recommend to my friend who I wish to have the same service just as perfect as I have! Thanks again for you & your wonderful team! I wish all of you the best now & future! Anna Wong Sent from my iPhone
anna365
Jan 23, 2015
5
I had a great experience at Rockville Audi!! I love my car too. Christian was great! Not pushy at all. Very informative. Mark was a great help as well. Thanks guys! I tell everyone where I bought my car.
Nativeson3
Dec 1, 2014
5
Rockville audi has wonderful sales people. Our salesperson was Christian Seymour, who took amazing care of us and was very patient and easygoing!
doglover17
Nov 21, 2014
5
There are things that matter when buying a new or used car agreed? Respect, Trust, Best Price without Haggling to just name a few. The Rockville Audi sales team is there to show all that and more. When I emailed to question the lowest price there was no messing around just here it is and I called instantly to put money down to hold my new car. From the moment I was in the dealership to the moment I left my wife and I were taken care of. I also need to say as a younger person buying the car I did I was not looked down on nor the assumption I could not afford it. In fact I was treated great never talked down to or anything like that. They just wanted to make sure I had the car I wanted. When closing the deal so to speak with all paper work done and packing up my new car to my surprise my salesman brought me my window sticker laminated. Now to many it may not matter but to me it meant the world the car I got was a Audi S4 Exclusive Nogaro Blue and rare is an understatement only available for 2014 late in the year and its 1 of 9 that were sold in the United States. My salesman listened to me and knew how excited I was and of course this is not my only Audi I own so it just added to the rare factor. I can not say it enough go see them at Rockville Audi I can not see you being disappointed as they want you happy in whatever your buying. I know my next Audi purchase will be at Rockville Audi again and I drove over 300+ miles to get there. I will be more then happy to take the trip again. To also add that my sales man took the time to show me options and show my wife too. They never forgot my wife in all this and made sure we were comfortable while we waited, had drinks, and checked on us often. When we left they knew we had a long trip offered water etc to make sure we were all set. Also, the salesman gave me his cell phone number to call any time with questions. He was happy to answer anytime I called even if he was not at work. Thank you goes out to the Sales Team & Management Team at Rockville Audi for making my purchase not just the best I have ever had but to make it memorable and believe it or not FUN!!!
NogaroBlueS4
Oct 28, 2014
4
I had a very good experience with this dealership largely because of the salesman I worked with. Tristan is brimming with genuine enthusiasm and really wants to help you. I drove the A4 and was very impressed with the ride. I have driven a BMW for many years and wanted to see what the Audi was like. Very smooth ride. Beautiful interior design.
Rhythmblues
Jul 12, 2014
5
My sales experience may differ slightly from most as I did as much as possible online. I already knew the exact car and I wanted and either emailed or submitted the contact form for every Audi dealership in the Washington DC area. However Rockville Audi's website had a chat feature and I tried it out. I was immediately connected to Jean-Marc and chatting with him in real time about the availability of the car I wanted. He was able to confirm that they had the car on its way to the dealership from the port and even emailed me the window sticker and VIN number. All further negotiations were done over email, and after finalizing a price, I set up a an appointment to come in and put the deposit down on the car. Here I met Chris P., who had ALL the paperwork ready for me to sign. I didn't stay longer than 15 minutes! A few days later Chris emailed me letting me know the car was ready, so I scheduled another appointment to process everything and pick it up. They had all the paperwork ready for my signature again and even with processing the loan paperwork and doing the walkthrough of the car, I was there for only about an hour total. I told them straight-up that I loved how efficient they were and that none of my time was wasted during the entire process. They've got my future business for sure and I would highly recommend them over the other Audi dealerships in the area.
vthokie17
Aug 20, 2013
5
I just purchased my 4th Audi from this dealership - and my third from Dominique D. First off: Dominique is the best salesperson I have come across. She is knowledgeable about her products, pleasant to work with, and fair. I highly recommend contacting her if you are thinking about an Audi purchase. The service department has never disappointed. They too are knowledgeable and fair. My service advisor is Max A.
melvynk
Jul 27, 2013
5
I purchased a new car from Rockville Audi and worked with Dominique. She is one of the most knowledgeable and professional sales representatives that I have ever encountered. I had a very smooth and hassle-free car buying experience and will definitely return to her for my next car.
aka7
Jul 26, 2013
5
I have now purchased three Audis from Rockville Audi over the past ten years. Each time I have worked with Dominique D. She is consistently knowledgable and responsive throughout the sales process. I highly recommend Dominique and this dealer.
ccc20
Jul 25, 2013
5
We began with Audi-Rockville, then shopped another dealer, Audi of Tysons Corner, on line. On-line dealer engaged in deceitful and unethical practices to block us from purchasing from Audi Rockville. (It's too long a story to repeat here. See review under Audi of Tysons Corner) When Audi Rockville learned of this, they immediately went out of their way to solve the problem, and, indeed, made a substantial price concession to "apologize" for the misconduct of the other dealer and to close the deal with us. When the car was delivered, they spent a great deal of time explaining all of the technical intricacies to us. Couldn't have been nicer or more thorough. David Robbins and Alex Max were great. Very satisfied.
zehda
Aug 31, 2012
5
Over the years I have purchased four cars from Rockville Audi. All from Bob Brown. He is honest, patient, attentive, and provides the best new car orientation I have ever seen. If you want a relaxing and enjoyable experience, go straight to Bob. No, he is not a relative. I just normally hate car salesmen. Bob is very laid back, knows enough about cars that you walk away smarter every time you stop by. And he guides you to good decisions without any pressure. My car is coming off lease next year and I know that I will be heading straight to Bob.
cars_cars_cars
Apr 12, 2011
